Rooms are nice and clean, beds comfortable. Highest floor water pressure was more like a drip, but that might be the rainfall shower head. Pool is nice, no hot tub, but there is a fire pit which the staff helped us light. I had an early flight, and they had an option to skip the breakfast at a lower price. Very useful. Lots of restaurants within close drive.
So I'm very kinda disgusted.....first off the room itself is extremely outdated, I mean there is actually chipping in the wood, the Carpet is musty and raggedy the legs on the table is poked out the decor looks so retro, the food in the restaurant made all of us have diarrhea, to top it all off, you guys only have 1!! Microwave for all your guests, this is unexceptable and ghetto, I will be calling ihg, you guys make too much money to not upgrade but that aside, Microwave in the room should come standard This was a waste if my points and there was no other one available for reward nights when I checked yesterday I'm to the pont of tears because I'm coming from Michigan for my daughter birthday who has lupus and is very sick all the time, this was the worst experience you guys are not thinking about the customers Outdated and horrible I want my points back I'm asking respectfully, my daughter and I have lupus our feet and legs swelling alot it is quite a chore to go downstairs to lobby every time we needed to heat up foodIhg told me it's mot against any policy to refund the points he said it's totally up to you, so I'm respectful asking that two of my nights points be refunded and I will absolutely take the other room
We had stayed in a lot of Marriott Hotels in California and this was the fourth. I made my reservation for the Residence Inn through the Bonvoy App. Before my arrival, I had a few inquiries which were responded to promptly and efficiently by Emmanuel. He extended my late checkout an hour more. Checked in by Patty was impeccable, she is a Gem. Very professional and left a personal touch. She has upgraded us to a ”penthouse unit” on the second floor. She has listened to our purpose of travel and has anticipated our needs. Complimentary breakfast was an excellent addition, I love the crispy pork bacon, scrambled egg, bagels with cream cheese, and their coffee. The swimming pool is clean and well-maintained, I got to work early the next morning but did not have the chance to experience it. First class to everyone! Once again, kudos to Emmanuel and Patty, who has the heart of hospitality. We will definitely return and stay longer.