ガルベストンのホームウッド・スイーツbyヒルトンホテル

The room we were given was on the 2nd floor right next to a room being remodeled. The first two days had jack hammers removing all the tile so loud you could hear it in the lobby so you can imagine how it sounded in our room from 8 to at least 5 both days. Went to the front desk to complain and the girls first response was ”You want to check out!” In the most hateful tone. I said no because we had plans for the rest of the week and other friends were in the same hotel. I asked if there could be some type of compensation for the noise and she then said ”Who are you?” in the same hateful tone with a bonus look of disgust. She left to talk with the manager and was gone several minutes only to tell me there would be no compensation but”you can move'. Thus was tempting since our ocean view from the balcony was of the top of the covered entry to the hotel. I asked to speak to the manager, she was gone even longer and passed me off to the bar and food service manager, Chris, who explained the manager wasn't there. Chris was very professional and sympathetic, took notes, offered us free lunch, and drinks and said she would give the info to the manager...never heard from the manager and nothing else was done. As a side note, the TV was fried when we moved in and had to be replaced. The maintenance guy was quick to respond and replaced it with a brand new tv. The chiseling stopped by day 3 but constant hammering continued for 2 more days as late as 7 in the evening. We come here every year....our group numbering 11 thus year, will definitely be looking for a different hotel. Worst experience ever!

Big THANKS to Yen Major for helping us check in during our recent visit to Moody Gardens. She upgraded us to a suite and helped us track down a cart for our luggage to get all checked in. She made sure we received bracelets for all the attractions and Yen made our stay one that we will never forget. The room was huge with all the amenities we could have thought of. We visited all 3 pyramid exhibits plus the water park area. We ended our last evening by dining at Shearn's. My wife and son were both impressed with such a great experience. Thank you to Yen and all the staff at Moody Gardens. We look forward to returning soon!

ホテルの場所は良いです！誰もがここに来て見に来られることをお勧めします！駐車場は無料です！特に誰にとっても、ホテルにとても近いこのレストランはとてもおいしいです！

ホテルは、部屋の暗くて暗い装飾から離れて、私たちが望んでいたものに最適でした...濃い茶色、マスタード、濃いオレンジ色は、海辺のリゾートで期待したものではありません!私はアパートで借りるのを見るように、薄い青または薄い緑の部屋に歩いていることを想像しました。これらの色は暗くて、改装を切望しています。バスルームは確かに良い日を見ました...バスベースはやや汚れていましたが、それはしばしば暗い外観を保持する上昇したアンチスリップマットを持っていました&シャワードアはストレッチされ、適切に合わなかった。基本的にちょっとめちゃくちゃで魅力的じゃない! ただ、設備は素晴らしかったです。バルコニーは素晴らしいw/素晴らしい景色です。クラブ10レベルは、子供のための無料ゾーンを可能にします, それはより静かです & あなたの朝食の請求書を減らすために無料の配信朝食またはバウチャーを提供しています @ Blakes Bistro & 私は無料のバレット駐車場を信じています (もちろんヒントとは別に!) サンルイスのレストランは素晴らしいです。ここで食べたものは全部美味しかったですが高価でした。サービスも優秀で、すべてのスタッフはとても親切でフレンドリーでした。

ホテルはビーチに面した通りのSeawall Blvdのビーチのすぐそばにあります。私たちは2泊しましたが、ドライブも歩いても探検できる素敵な中央の場所でした。私たちはNS、キング、ソファベッド、コーヒーメーカー、冷蔵庫、電子レンジがありました。デスクと椅子。ビーチの向かいに小さなバルコニーがあるオーシャンフロントルームがありました。素敵な景色ですが、道路はあなたとビーチの間にあります。シャワーと良いサイズのバスルームを歩いてください。部屋とお風呂はとてもきれいでした。駐車場は1泊15ドル余分で、駐車場はホテルの後ろと通りの向かいにあり、付いていません。だから、ロビーで荷降ろししてから車を駐車する必要があります。あなたの部屋の鍵は、駐車場へのアクセスを提供します。私たちは料金が入っていることを知っていたので、驚かなかった。エレベーターの隣の1階にあったゲストランドリーを使用しました。素敵できれいで、洗濯に2ドル、ドライヤーに1.50ドル。道路の騒音は悪くなく、寝る問題はありませんでした。でも、今年は静かな時期でした。ここに滞在して、また泊まってよかった。

We were a guest who was fortunate enough to not stay in GRAND GALVEZ .But decided to dine in Monarch Restaurant after looking at the hotel review.The reservation was at 9 pm but we got there early about 8.45pm. We were greeted by a lady in the host stand. She offered a table option (banquet or a table) we took the banquet. We were seated there,I took a look around there was no one in the restaurant except us. It took 15 min for someone to comes to our table. My husband order for a bottle of rose wine. Which to my surprise the bottle was already open. I'm a hospitality professional too. So when the bottle was brought to me the label was already open. We were not even asked if we actually wanted still or sparking water. We were served two water. The rose was served to me as my husband was going drinking. My husband wanted lemon wedges which literally took 15min to get to table,Neither I was offered a taste before serving. Nevertheless the server asked if we need anything else. And we were ready to order. But she left and came back after a while. We order for the catch of day (Red Snapper for me and my husband opt for a grilled chicken). While we were waiting for the food to come. My husband noticed that the table was wobbling. We still ignore but the wobbling got worse. The server got our food we were so excited to try to food. The first bite I took what I saw was a prawn that was not deveined. I kept it aside. The grilled chicken was completely burnt out from the bottom and still it was served. We didn't wanted to make any scene so we started eating. The server came back to check if everything was fine. I did mention about the prawn. After a while she came back to two piece of prawn as complimentary. It so embarrassing as I expected at least a manager will come by so that I could asked for a table change as it was getting difficult to eat in a wobbling table. I never wanted a free or complimentary prawn. After a while the host came back to check we did mention about the table. To my surprise was she took a napkin asked my husband to push himself aside and stuffed a napkin underneath. It was so shocking that the whole restaurant was empty and we was not offered a alternative table. To my notice I could see that have set up the table for breakfast so I assume that any other was not available for us. It was so disappointing that we literally felt that the staff was treating us to be less capable of having to afford to eat the restaurant. To add up to all this we had flies in and around our table and fruit flies in and around our food too. To be honest I didn't wanted to take a single bite of the foot anymore. Myself and my husband left our food half done. After all this we wanted to just leave and asked for the check. The server did not even bother to check why we barely touch our food. The server and the lady who sat us brings us a cheese cake for my birthday and apologize for the inconvenience. It was evident that the restaurant close at 10.00p

妻と私はダン·ウェブスター·インで25周年を迎えて喜んでいました。この素晴らしい場所の精神を体現し、歴史の地であったはずのものを、歴史と善意の喜びの抱擁に変え、あなたの扉に入ったすべての人が、この魅力的な男に会う幸運を持ってほしい!戻るわ

We chose this hotel due to their offer of a stay and cruise package where you leave your vehicle and they provide transportation to the cruise dock and then pick you up. The hotel is very charming and in a great location. When you arrive, assuming via car, you are met with the valet. I told them I was using the stay and cruise package. Valet and Front desk were extremely helpful The hotel has a bar and restaurant and although we didn't use it, they booth looked very nice. The public areas in the hotel are spacious and comfy. We loved our room! It must have had 20 foot ceilings! The room has a refrigerator and a coffee maker. There was an ice machine down the hall. We opted to Uber to the seawall to do some sight seeing. Should cost you about $8 to do that and I highly recommend it. Plenty of places to eat near the hotel and the seawall. Back to the room-it was quiet and comfortable and I gotta say-just cool with the retro decor. Getting the ride to the cruise dock was easy. Put your name on the list and get on board (please tip your driver-I think I was the only one who did). The driver took us to the cruise dock where a porter took our bags! Returning was equally easy. You get on the shuttle right where he dropped you off. We had to wait a bit but not a problem. Using the link they provided, my vehicle was waiting for me when we got to the hotel. Couldn't have been easier and was stress free.

$40プラスの税込公園とクルーズ、クルーズ港への往復シャトルは、港での駐車を比較した後、驚くべき取引のように聞こえました。ホテルから港へのシャトルはスムーズに行きました。戻りはひどかった。下船日、午前7時30分にホテルに電話して、ピックアップの場所とシャトルバス番号を知ってもらいました。9時45分にピックアップ場所に到着し、適切な場所にいた港のスタッフと確認しました。10時19分、ホテルに電話してシャトルのルートを確認しました。運転手がホテルに乗客を拾っていると言われ、約10分で私たちの道を向かった。11時、私はホテルに再び電話して、シャトルをチェックしました。他のいくつかのシャトルが何度も来て行きます。彼女は私たちが待っている時間が長すぎると言った、そして彼はすぐにそこにいるべきだと言った、そして彼が数分で戻って電話しないならば。11時30分頃電話を返しました。運転手さんに個人的に話して電話を返してくれと言われました。電話を逃しましたが、すぐに電話を返して、運転手さんが途中だと聞きました。正午直前に、メルセデスのシャトル405バンが指定された駐車場に車を止めました。彼は私たちをHoliday Inn Expressに連れて行くと言いました。リゾートが必要だと彼に言いました。彼は私たちを連れて行くと言いました。彼は私たちを降りたチャーターバスではなく、ホテルが私たちに言ったようにバス番号803ではありませんでした。彼は通常プライベートシャトルだと言ったが、彼は充填して助けてくれ、私たちを連れて行くだろうと言った。彼は私たちがどのように長い間待っていたかと混乱していましたが、その時点で2時間以上乗車を待っている太陽に座っていたので、全体的に謝罪的でフレンドリーでした。私たちはホテルに戻って、私はフロントで止まりました。スタッフは謝罪し、この運転手は彼らの運転手でさえなく、私たちを連れ戻すためにただのいい運転手であり、ホテルとは関係がないと言った。マネージャーは謝罪し、フィードバックをありがとう、そして彼女が彼らのサービスを改善するためにシャトル会社に連れて行くだろうと言った。彼女はまた、チェックイン時に私たちに世話をし、私たちの滞在のためにすべてを設定するだろうと言った。私が彼女に車を拾って7時間のドライブで出かけるだけだと言ったとき、彼女はちょうどああ大丈夫だと言った、私はすべてが去らないと思った。彼女は私たちに2時間太陽の下で座っているというトラブルやひどい経験を補償しようとしませんでした。あなたがクルージングしているならば、あなたは時間内に出発できるように、余分なお金を払い、港に駐車してください!