Shower and bath was great. Spa in hotel was convenient.
They offer free airport drop off but they wasted 30 minutes checking the room to make sure we all weren't running away. It was quite disrespectful for the staff not to be honest with us instead they should of just asked us to pay for outstanding bills.
Drawers were sticky even after being cleaned. The pillows smelt of BO.
Food in the cafe and room service was disappointing.
Breakfast buffet was alright. Though the room being next to kitchen caused eye stinging and coughing.
Location is not that convenient its far from shopping and food areas albeit close to airport.
翻訳
ゲスト
プレミア クイーンルーム
宿泊: 2024年11月
一人旅
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年12月6日
The hotel was great
Only thing is you should have complimentary
Spa not to charge 3200 rupees to use the sauna and steam room
That’s is not good
I have stayed in Serena hotel
Defence raya, pc, and avari hotel
None of them charge for this service
I was put off because of this
翻訳
ゲスト
プレミアツインルーム(禁煙)
宿泊: 2024年9月
一人旅
1件の口コミ
4.2/5
とても良い
投稿: 2024年10月24日
The hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care.
However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use.
Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.
翻訳
Naeem ul
プレミアツインルーム(禁煙)
宿泊: 2024年10月
家族旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年1月15日
Amazing stay at hotel staff was great very friendly.
翻訳
ゲスト
デラックス ツインルーム
宿泊: 2024年2月
出張・ビジネス
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年4月5日
Not farr from center. Close to airport. All staff are so nice. Rooms are clean. Perfect.
翻訳
Salamun Rashidin
デラックス ツインルーム
宿泊: 2023年12月
家族旅行
10件の口コミ
4.0/5
とても良い
投稿: 2024年1月7日
Washroom need to be more clean and door are not functional. As 5 star hotel , no compromise condition will be allowed
ホテルからの返信: Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your visit. We are looking forward to having you again. Regards, Asiya Saeed Guest Relations Manager.