In the past we've stayed at other hotel by the capital, but since we were going to a concert we decided to try the new Moxy Madison. It was PERFECT! I am so glad we tried it since it'll be our new #1 hotel in Madison every time. The rooms were nice. I loved how a 2Q bedroom is separated by the bathroom in the middle, a little more privacy between the 2 beds. The bar/lobby area were nice. The outdoor area is nice. Everything was clean and fresh. It's so close to the concert field and the theater, and actually walkable from downtown State St too (we'd planned to Uber back from State Street but didn't even need to since it was nice outside and only took 15 min walk.) The very best part of our stay was the front desk weekend (manager?) Ashley! She was there at check in and at check out too. She was hustling and making sure every person felt important and had speedy service. I was so impressed with how she was keeping everyone satisfied and the lines moving, both during busy Friday night checkins AND even busier Saturday morning checkouts. She was patient when some lady was trying to cause a scene over some question on her bill and diffused the situation smoothly. And though I'd like to also give a small shout out to the nice valets who actually RAN to get your car as well as the speedy Izzy behind the breakfast bar area too... it was truly their leader Ashley who made us somehow feel like her close personal friends she would happy to welcome back next time. Ashley, we will be back. You gave us a 10 outta 10 stay! :)
We prepaid for a room for two nights to visit our daughter at UW. I only chose this cinderblock hole because our prefered hotels were booked by people attending the home game. Our last visit, the tub and toilet were broken, but we booked late and were stuck. When I arrived, a smoker sat in front of the no-smoking sign by the lobby doors. The clerk rudely informed me that it was shift change.”I'm counting money. You can't be here, sir. Back off and sit in that corner.” Since my family had to use the bathroom and didn't want to wait, I took them to a nearby gas station. When I returned, the clerk refused me admittance, claiming I had been coughing and sneezing non-stop, and would contaminate the place. (I blew my nose once upon entry due to the heavy cigarette smoke by the door, and she sprayed disinfectant in the air on her side of the glass partition.) The insulting manager backed her despite the fact that I exhibited no symptoms during the entire discussion. I had to spend 1.5 hours on the phone to get my money back (in a couple weeks) WHEN THEY BREACHED THE CONTRACT. Motel 6 corporate refused to migrate my reservation to the other hotel of the same name in the city. By then, finding a decent hotel for under twice the price was impossible. Instead, I drove 4.5 hours back home in the rain. I had never been treated this shabbily in any hotel. Don't risk the abuse for a place this bad.
Stayed on a Saturday evening. Was initially impressed with the place. Cleanliness is valued. Check-in took a few minutes even though no one was in line. This establishment, unlike others, does not have check in paperwork printed out in advance. The front desk attendant stated their computer was acting up. Rooms had excellent hot water and a properly functioning A/C. I was super impressed with Dove products bathing condiments. Wow! My exhaust fan in the bathroom of Rm. 301 did not work. I had issues with the pool (see attached photo). The pool had a sudsy foam, which means your pH level are high and calcium levels are low. This can be caused by multiple problems. In your case, the pool needs to be ”shocked.” Secondly, and equally important, an employee needs to be knowledgeable on pools and certified. Also, encourage patrons to shower prior to entering the pool. The suds give the pool uninviting look. The lighting outside is excellent! Last, it's obvious your elevator is old. It worked fine. Not sure if its a regulation in the city of Madison, but hanging the earned certification paper copy with a date of expiration is truth. (annual one) proves your elevator is safe. Overall, I had a fair stay.
Great Value for Money: Considering the comfort, convenience, and quality of service we received, we felt that this motel offered exceptional value for money. Our stay exceeded our expectations in every way, making it a worthwhile investment in our travel experience.
ゲゲストThe room was filthy. Blood and other stains on the bed sheets. Laminate flooring was heaved and cracked the entire length of the room. Carpet was filthy, clearly not vacuumed and caked with dirt, dust, lint and food. The mattress was stained yellow. The paint was chipped off the walls. There was brown staining on the ceiling and walls. The painting was ripped off the walls leaving a hole in the wall and dangling hardware. Drywall was ripped off the walls in many places. The ceiling light did not work and was hanging broken from the ceiling. The bathroom tub was stained black and there was soap scum residue all over the walls. There was human discharge on the wall around the toilet. There was filth smeared on the dresser. Dust bunnies were caked in the wall lamp shades. The room stunk of mold. I am quite certain that we observed a drug exchange happen out of the room next door. Do not stay here. This place is deplorable. We left immediately. No refund provided of course.