After a rough experience before arriving at the hotel—my car’s back window was smashed, and a piece of my luggage was stolen—I checked in feeling quite shaken. From the moment I arrived, the hotel staff showed genuine kindness and support. Special thanks to Philippios and Armando from valet parking, who went above and beyond by spending two hours helping me clean up the broken glass and patching my back window, ensuring I could drive home safely the next day. Their incredible hospitality has made me a loyal Hyatt customer for life.
It started after we made our reservation. All of a sudden, fraud credit card attempts were being made. Four attempts at Seawold Parks, Bruno’s Pizza, City of Stockton Utilities and California Water Service. Clearly someone with access to their booking system used the credit card number or passed it along. Luckily it is an Apple Credit Card and all charge attempts were declined and we were notified at every attempt. We paid for valet parking, but now a month afterwards we received a parking ticket in the mail. It turned out that the valet parks the car on public parking spots on the street, without feeding the meter. We would be better off parking on our own and feeding the meter all night. Much cheaper.
ゲゲストここに5日間滞在し、モーテルが清潔で快適であることがわかりました。コービッドのため、私は私の部屋を掃除しないよう頼みました、そして彼らは私にタオル、トイレットペーパーを追加するのがとても素敵でした。The rooms are on the smaller side, but that’s nothing I didn’t already expect due to its location. There’s plenty of restaurants in the area, which is nice.私が嫌いだった唯一のことは、バスルームの照明がモーションセンサーされているので、シャワーを浴びているときがあり、突然暗くなることです。それに加えて、良い価格で滞在するのに最適な場所!
DDaydream574694Excellent location.. extremely clean and updated rooms. All the employees are very friendly and professional. Great view and very safe.. makes you feel like home away from home. Will always stay at this location
Very nice hotel, it must be fairly new. My room had someone else'e AC on all the time and the windows couldn't keep out all the noise, so that was a negative. Also I was not informed that there would be a parking fee when I checked in (or on the W. website), I only saw it later on my receipt. Not at all good communication from the hotel. But the lot was right next door, and the price was reasonable, although it was not marked and there was no guard on duty.
Horrible customer service and cleanliness! I came from out of town hoping to spend a great weekend in Jack London square and the bay area only to check into a room with used female sanitary pads wrapped up on the bathroom sink. I informed the front desk worker only to be told I would have to wait until he could get someone to clean the room. I then asked if I could have another room instead which he then offered. I went to the new room only to be disappointed as it had clumps of hair scattered on the floor. Frustrated, I complained again. Tired from a day of traveling and having to move my bags from one room to another on different floors, I just cleaned the hair up myself and stayed in the room. I would have left and checked into another hotel but there were none available at the time. After checking out the next day, I was told to contact the manager Mr. Singh concerning my complaints. I called and emailed him for five straight days only to be ignored and given the run around by his employees. I will never come here again and I would advise you not to either.