Honestly, I’ve been in some not so great hotels near airports so I did not have high hopes, but wanted to be close for an early morning flight. To my delight this SpringHill is the best I’ve been in. It feels new and is clean and the room is spacious. The area is quiet, and the hotel offers a shuttle not only to and from the airport, but also from the rental car center. We called and the driver picked us up within 10 minutes as promised. There is a full restaurant and bar, to boot.
We spent 4 days in Oakhurst as a base to visit Yosemite, it will take you 30 minutes to the entrance of Yosemite park and an additional hour to the valley. The hotel is new, the fitness room is small but there is everything you need for a workout, pool is nice even we had to ask for pool towels every time we took the kids swimming. Breakfast is good, even if they limit the amount of food you can eat ( on some breakfast items it’s clearly stated ‘one per guest’). Rooms are nice, even if we could hear everything our neighbours were saying or watching on tv. My biggest problem with this hotel is the staff! They are the most unwelcoming hotel staff I have ever met. If you walked into reception they won’t even acknowledge you, when you ask for something it seems like you are bothering them. I just didn’t like their attitude, unprofessional and rude. We asked to get our room serviced everyday, they didn’t clean it until our last day ( even if I reminded them every day)and when they cleaned it, they only gave us some fresh towels ( it’s the only hotel in the world that won’t make Your bed if your pjs are in the bed!).
It started after we made our reservation. All of a sudden, fraud credit card attempts were being made. Four attempts at Seawold Parks, Bruno’s Pizza, City of Stockton Utilities and California Water Service. Clearly someone with access to their booking system used the credit card number or passed it along. Luckily it is an Apple Credit Card and all charge attempts were declined and we were notified at every attempt. We paid for valet parking, but now a month afterwards we received a parking ticket in the mail. It turned out that the valet parks the car on public parking spots on the street, without feeding the meter. We would be better off parking on our own and feeding the meter all night. Much cheaper.
DDaydream574694Excellent location.. extremely clean and updated rooms. All the employees are very friendly and professional. Great view and very safe.. makes you feel like home away from home. Will always stay at this location
Horrible customer service and cleanliness! I came from out of town hoping to spend a great weekend in Jack London square and the bay area only to check into a room with used female sanitary pads wrapped up on the bathroom sink. I informed the front desk worker only to be told I would have to wait until he could get someone to clean the room. I then asked if I could have another room instead which he then offered. I went to the new room only to be disappointed as it had clumps of hair scattered on the floor. Frustrated, I complained again. Tired from a day of traveling and having to move my bags from one room to another on different floors, I just cleaned the hair up myself and stayed in the room. I would have left and checked into another hotel but there were none available at the time. After checking out the next day, I was told to contact the manager Mr. Singh concerning my complaints. I called and emailed him for five straight days only to be ignored and given the run around by his employees. I will never come here again and I would advise you not to either.