MIMARU大阪 心斎橋EASTの口コミ・レビュー・評判

ホテルからの返信: Dear Guest,Thank you for your kind words! We’re so glad to hear that our hotel was a perfect fit for your family’s travel needs. It’s wonderful to know that the upgrade to a two-room suite provided comfort for both adults and children, and we’re especially happy that the little ones enjoyed the snacks at the front desk!We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay in the future.Best regards,Mimaru Osaka Shinsaibashi EastFront Desk

ホテルからの返信: お客様へ この度は、ご丁寧なレビューをいただき誠にありがとうございます。当ホテルの設備やアメニティがご家族の皆様に快適な体験を提供できたことを大変嬉しく思います。特に、電磁調理器や食器など、お部屋でのお食事に便利な設備が整っています。フロントデスクでお子様がスナックを楽しんだことも嬉しく思います。小さなお子様を幸せにすることが、当ホテルの第一の使命です。 清掃スケジュールについてご理解いただき、また当ホテルのサービスがお客様のご期待に沿えたことを嬉しく思います。また、ご家族の皆様がまた当ホテルにご宿泊いただけることを心よりお待ちしています。 どうぞよろしくお願いいたします。 MIMARU 大阪心斎橋イースト フロントデスク

ホテルからの返信: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for shopping in Shinsaibashi. It's great to know that our location made your stay even more comfortable. We're also delighted that you appreciated the cleanliness of our rooms and the quality of our service. We strive to provide the best experience for our guests, and your feedback motivates us to keep improving. We hope to welcome you back on your next trip! Best Regards MIMARU OSAKA SHINSAIBASHI EASTFront Desk Team

ホテルからの返信: Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found the room suitable for families and appreciated the nearby amenities. However, we deeply apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we aim to uphold, and we take your concerns very seriously.We appreciate you bringing the dust and garbage to our attention, and we will address this with our housekeeping team immediately to ensure such issues are rectified and do not happen again. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay.Thank you again for your feedback, and we hope you will give us another opportunity to provide you with a better experience in the future.Kind regards,Front Desk Team

ホテルからの返信: Dear guest,Thank you so much for your detailed review! We're delighted that you and your family enjoyed the spacious and comfortable room, especially the extra bunk bed for the children. It's wonderful to hear that the fully equipped kitchen and well-designed bathroom met your needs. We look forward to welcoming you back on your next visit!Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk

ホテルからの返信: お客様、 素晴らしいご意見をありがとうございます。お子様が二段ベッドを楽しんだこと、広々としたお部屋に荷物を快適に収納できたことを嬉しく思います。立地についてご理解いただき、心斎橋へのご訪問に支障がなかったことを嬉しく思います。ご家族の皆様とまたのご滞在を心よりお待ちしております。ご安全をお祈りいたします。 MIMARU 大阪心斎橋イースト フロントデスク

ホテルからの返信: Dear Mr./Ms. Xiaoheyilian,Thank you for taking the time to write a review. We’re glad to hear that you found the room clean and tidy. We understand that the lack of a separate washing machine can be inconvenient and appreciate your suggestion about the cost of using the laundry room. We strive to offer competitive pricing and will take your feedback about the cost of the family room into consideration. We appreciate your honest review and hope to have the opportunity to welcome you again in the future with an even better experience. Thank you for staying with us.We hope to have the opportunity to welcome you back for an even better stay in the future!Kind regards,Front DeskMimaru Osaka Shinsaibashi East

ホテルからの返信: お客様へ 率直なご意見をありがとうございます。 当ホテルで不快な思いをさせてしまったことを心よりお詫び申し上げます。 お部屋がご満足いただけなかったため、ご希望のレイアウトの別のお部屋をご提案させていただきましたが、今回はこのオファーをお受けいただけませんでした。また、ご予約の返金不可ポリシーについてもお知らせしましたが、お客様にはそれを承知していただきました。 お部屋がご満足いただけなかったことを改めてお詫び申し上げますが、より良い体験でまたお越しいただける機会を心よりお待ちしております。 近い将来に再度ご予約をご希望の場合は、公式ウェブサイトでお部屋タイプのレイアウトをご覧になることをお勧めします。ご予約に関して問題がある場合やお部屋タイプについてご質問がある場合は、お気軽にお問い合わせください。 よろしくお願いいたします。 フロントデスクチーム

ホテルからの返信: Dear guestsThank you so much for your wonderful review! We are delighted to hear that you and your family enjoyed your stay with us. It's great to know that you found the room clean and well-equipped with amenities like the refrigerator, microwave, and utensils. We’re also pleased that our convenient location, close to the convenience store, barbecue shop, Sichuan cuisine, and the bird shop, made your stay even more enjoyable. It’s fantastic that you appreciated the proximity to the subway station and the quiet nights. We look forward to welcoming you back for another perfect family tour!Best RegardsMIMARU OSAKA SHINSAIBASHI EastFront DeskPARK

ホテルからの返信: Dear guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our spacious rooms and convenient location near Dotonbori Bridge. It's great to know that you found the nearby supermarkets and meal options convenient. We appreciate your recommendation and hope to welcome you back soon!Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk

ホテルからの返信: トレーシー様 この度は、ご滞在についてご意見をお寄せいただき、誠にありがとうございます。ご家族旅行中に当ホテルで素晴らしいご滞在をお楽しみいただけたとのこと、大変嬉しく思います。 ご家族のニーズを満たす設備が整った当ホテルの施設と、周辺エリアの観光に便利なロケーションを気に入っていただけたことを嬉しく思います。 フレンドリーなスタッフについてのお褒めの言葉に心から感謝いたします。温かくおもてなしの心で卓越したサービスを提供することは、当ホテルの誇りであり、当ホテルのチームの努力がお客様の全体的なご滞在を向上させたことを嬉しく思います。 この度は、当ホテルをお選びいただき、ご家族旅行に当ホテルをお勧めいただき、誠にありがとうございます。今後とも、お客様とご家族の皆様に思い出に残るご滞在をお楽しみいただけるよう、またお越しいただけることを楽しみにしております。 ...

ホテルからの返信: お客様へ素晴らしいレビューをありがとうございます。お子様が滞在中に素晴らしい時間を過ごせたと聞いて嬉しく思います。ご家族でまたお越しいただき、楽しい思い出に残る体験をしていただければ幸いです。よろしくお願いいたしますMIMARU大阪心斎橋イーストフロントデスクパーク

ホテルからの返信: Dear Guest,Thank you for your detailed review! We’re pleased that you found our location convenient, just a short walk from the Shinsaibashi business district, and appreciated the variety of nearby restaurants. We’re glad the two-bedroom, one-bathroom setup suited your needs. We take pride in our safety measures, including the after-hours card access to the lobby. We also appreciate your feedback regarding our services and amenities, and we will consider them for future improvements. Thank you for choosing to stay with us, and we hope to welcome you again soon!Kind regards,Front Desk Team

ホテルからの返信: Dear guest,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you found our location convenient and our staff polite and helpful.However, we deeply regret that certain aspects of your stay did not meet your expectations. Your comments regarding the cleanliness of your room are very concerning to us. Please accept our sincerest apologies for any inconvenience this may have caused.We understand the importance of a clean and comfortable environment, and it is clear that we did not meet our usual standards during your stay. We will address this issue with our housekeeping team to ensure that all rooms are properly cleaned and maintained moving forward.Regarding the bottled water, we appreciate your feedback and will consider it as we strive to improve our services.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.Best Regards,Mimaru Osaka Shinsaibashi EastFront Desk