ホテルからの返信: Dear Valued Guest,Xin chao!Thank you for taking the time to provide us with your detailed feedback. We’re glad to hear that you appreciated the spacious room design, the ocean views, and the overall atmosphere. It’s wonderful that the room itself contributed to your positive experience.We also appreciate your comments regarding the restaurant and service. We apologize for not meeting your expectations in these areas, and we will certainly work on improving the quality of the food and the level of service to better match our usual standards. Additionally, we’ll look into enhancing our communication to ensure that all guests feel well taken care of.As for our facilities, we understand that the options available for leisure may not have been enough for your preferences, and we’ll keep this in mind as we continue to evaluate our offerings.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Xuan Tran (Ms.)Front Office Manager.
ホテルからの返信: Dear Valued Guest,Xin chao!Thank you so much for your detailed and kind feedback. We are thrilled to hear that you enjoyed the stunning beach view, the sea, and even discovered starfish – what a lovely experience! We're also glad that you found our room facilities, hot water, and enthusiastic staff to your liking.It’s wonderful to know that you had a great time at our Saturday night beach BBQ, and we’re happy to hear that the live music and torch performance added to the atmosphere. We will be sure to share your compliments with our performers and staff – they will be so pleased to hear that their efforts made a positive impression.We’d love to welcome you back for another memorable stay in the future.Sincerely,Xuan Tran (Ms.)Front Office Manager.
ホテルからの返信: Dear Valued Guest,Xin chao!Thank you for taking the time to share your experience with us. . We’re pleased to hear that you enjoyed the beautiful location, the sandy beaches, and the shallow sea that was perfect for your young kids. It’s also great to know that you were pleased with the variety and quality of our restaurants and bars, as well as the overall service provided by our team.We appreciate your comments on the swimming pool, and we’ll take a closer look at the layout and design to see how we can improve the experience for guests. Regarding the buggy service, we sincerely apologize for the delays you experienced. We are working with our team to ensure more efficient and timely service moving forward.We’re so glad that, despite these small issues, you had a wonderful stay and we’d love to welcome you back for another memorable experience.Sincerely,Xuan Tran (Ms.)Front Office Manager
HwakingOEMmuyinghufu
オーシャンヴィラ(3ベッドルーム)(プライベートプール)
宿泊: 2024年12月
家族旅行
31件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年1月27日
Victor のサービスは非常に優れており、WeChat 経由で追加でき、旅行や車の手配を手伝ってくれたり、24 時間対応のバトラー サービスを受けられます。
原文Googleによる翻訳
ホテルからの返信: Dear HwakingOEMmuyinghufu,Xin chao!Thank you for sharing your wonderful feedback. We’re so happy to hear that you had a great experience, and we appreciate your kind words about Victor’s service. We’re glad to know that he was able to assist you with arranging your sea trip and transportation through WeChat and our 24-hour butler service.It’s always our goal to provide exceptional service, and we’ll be sure to pass along your compliments to Victor. We’re grateful for your feedback and look forward to welcoming you back for another memorable stay.Sincerely,Xuan Tran (Ms.)Front Office Manager.
ホテルからの返信: Dear Valued Guest,Xin chao!Thank you so much for your kind feedback! We’re thrilled to hear that you enjoyed your stay and found everything you needed to relax and have fun within the resort. It’s wonderful to know that our facilities provided you with everything you needed for a memorable experience.We look forward to welcoming you back for another enjoyable stay.Sincerely,Xuan Tran (Ms.)Front Office Manager
ホテルからの返信: Dear Tailin,Xin chao!Thank you so much for taking the time to share your detailed feedback with us. We’re happy to hear that you enjoyed the views, architecture, rooms, activity facilities, privacy, and performances during your stay.We sincerely appreciate your comments on the shuttle service and the air conditioning issue in the restaurant. We apologize for the inconvenience caused by the lack of a shuttle service between the city and the airport. We’re currently reviewing our transportation options and will consider adding this service in the future to enhance our guests' experience.Regarding the air conditioner in the restaurant, we are aware of the issue and are actively working to resolve it to ensure that it does not affect the dining experience.We're glad you enjoyed the variety of meal options available, and we hope to welcome you back soon. Your feedback is invaluable to us, and we’ll continue to work hard to improve every aspect of our service.Sincerely,Xuan Tran (Ms.)Front Office Manager
ホテルからの返信: Dear Valued Guest,Xin chao!Thank you so much for your kind and generous feedback. We are beyond thrilled to hear that you had such a positive experience with us. It’s wonderful to know that you were impressed by the beauty of the hotel and enjoyed our private bay. We’re also so glad that you felt welcomed by our team and appreciated the service provided, including the assistance from our Chinese translator. We strive to offer a warm and inclusive environment for all of our guests, and it's truly rewarding to know that it made such a difference for you.We are honored that you found our service to exceed even your previous experiences, and your recommendation means the world to us. We can’t wait to welcome you back during your next visit, and we’ll ensure your next stay is just as memorable.Sincerely,Xuan Tran (Ms.)Front Office Manager.
ホテルからの返信: Dear Valued Guest, Xin chao!Thank you for your feedback. We're glad to hear that you enjoyed the convenience of the minibar and appreciated the shuttle service around the resort. We also appreciate your recommendation regarding the beach, and we understand that the western side, with its calmer conditions and beautiful sunsets, offers a more peaceful experience.We value your insights and will consider them as we continue to enhance our guests’ experiences. We hope to welcome you back in the future for a more relaxing and enjoyable stay.Sincerely,Xuan Tran (Ms.)Front Office Manager