ゲゲストThe studio was located in the old town, 9 mins away by feet from the Saint Mary Assunta Cathedral and 12 mins away by feet from the ferries' piers. Self check in was possible (though I was offline, so opted for standard check in). Great staff. The studio was spacious, clean, with all the amenities I needed. Bed and pillows were very compfy. Wifi was available for free. Self check out was simple.
DDiane MOf all the hotels we stayed at on our tour of Lake Como BELVEDERE WAS THE BEST - the Receptionist was so welcoming and after booking us in gave us a tour. Nothing was too much for this lovely lady. We were in Room 18 which was spacious and comfortable. The views were magnificent - the best views of any hotel we've ever stayed. Breakfast was fabulous - a brilliant selection. Now the only downside, there were no tea making facilities in our room but everything else made this a very minor issue. Highly recommend this lovely hotel with stunning views & such helpful staff.
ゲゲストNice and modern hotel in good location with great views over the Lago di Lugano. The staff was professional, experienced and super friendly. Breakfast was always good with plenty of choice. We'll definitely stay again at Grand Hotel Campione!
ゲゲストPosizione ottima, in pieno centro (è un plus ma anche un malus per il baccano giù in strada fino a tarda notte, specialmente nei weekend). Bisogna però essere onesti, sulla struttura c'è tanto da lavorare...Camera venduta come superior ma le superior sono ben lontane. Niente TV in camera e questo è per me grave se vendi una 'superior' a quasi €100 a notte. Insonorizzazione pessima, si sentiva anche il russare delle camere accanto...Molto scomodo il fatto che sia ad un terzo piano senza ascensore quindi solo scale, e a fine giornata è davvero dura, impossibile per famiglie con carrozzine o per portatori di handicap. Portone d'ingresso su strada poco curato, confina con la porta di servizio di un ristorante/bar che emana odori forti a tutte le ore. Apprezzata la macchinetta del caffè in camera e l'acqua, ma ciò non esalta la struttura in se. Il bidet perdeva acqua, un condizionatore montato sulla cappa della cucina con tubo di scolo nel lavandino della stessa. Per una camera venduta come Superior a quasi €100 a notte direi proprio no...Ok la pulizia e cortesia telefonica dello staff (dico telefonica poiché non abbiamo mai incontrato i proprietari per ovvie ragioni personali, nè esiste una reception).C'è da dire che son stati molto cortesi nel lasciarci la camera anche dopo l'orario del check out senza supplemento, davvero una comodità per chi visita e poi torna prima di partire.
ゲゲストWe booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.
Due to a mix up with the accommodation I was staying in, I needed to find somewhere to stay for a night quickly and Axolute Comfort Hotel came to my rescue. Large rooms with equally large comfortable bed (Medium-Firm). Very big bathroom with separate bath and shower cubicle. Shower quick to heat up and powerful. Breakfast was good, with plenty of selection and friendly staff. Receptionist was very friendly and went above and beyond for me. Iron and Ironing board available from reception. The lift is a little past it's sell by date, but otherwise I left feeling recharged and well fed.