After accepting an offer for 2 rooms 4 nights, and while travellling to riccione we were told that we had to switch rooms twice, per room. Not a great way to start your holiday living out of your suitcase. At the same time rooms were stil offered on ***********..? Anyway we didn’t have a choice. We adviced to manage expectations next time, Marianne claimed this was normal procedure because they want to sell all rooms and other guests never complain. Do know we were not compensated. We got 1 night room upgrade which was of good quality. The prestige rooms were old, bathroom obviously repaired by a non professional many times. Mold and other creepy black stainsThe plaster of next door balcony ceiling came of with a Big Bang which was terrifying. The repair next door was noisy, we had to leave the room (when finally moved in after leaving the other room in the morning). The last room we stayed in 602 with double glass, one glass was missing. And never repaired. Staying 4 nights 3 days we were charged 4 days sunbeds, which is robbery. Anyway, the breakfast and servants was great. Location super. The prestige rooms are not prestige and worth 4 or even 3 stars and therefor highly overpriced. The swimming pool was not open the whole day. People were talking about the poolman (not the English speaking economy student which is an asset to this hotel) but another man that obviously drank too much and therefor not trustworthy to guard the swimmers. And last, when returning the parking card they didn’t give us the return deposit of 25 euros. We had to go back to get it. Would not recommend to stay here in a prestige room. And check twice if they really have availability during your stay or waste your holiday time on packing and unpacking. Cheers to the cleaners, the rooms were cleaned very well.
とても良い
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