First - the negative. I attempted to contact this place several times after I booked the reservation, via both the company we booked through (*******), via their published phone number, and via their email address, to book an airport shuttle which is an option per the reservation details. None of my phone calls, emails, or messages were ever returned (even after the trip), and the official website noted on their contact page is currently offline. The email address noted on our reservation details only kicks back mail delivery failures. This honestly had me worried the hotel was a scam, as I've never had a hotel before where they are completely unreachable before you arrive. I taxied to the hotel (since I could not arrange any shuttle transport) fully unaware if the hotel even existed anymore. However, once we got there, the experience was much more positive. The room was on the small side but clean. They provide water in the minifridge daily. The front desk was very friendly in person and happy to store our luggage safely, as we arrived a few hours prior to check-in. The elevators are small and sketchy; it barely fit my wife and I with our luggage, but ultimately we had no issues with it. If travelling as a larger group, I could see that being troublesome since the reception is all the way on the fifth floor. The building is in a somewhat quiet area so its a great place to sleep after a long day. Rooms come with breakfast and coffee every morning, which we skipped most days but seemed perfectly fine. Location is great, walkable to a lot of good restaurants and sights. Rates are good for the location. The air conditioning was the best we had in Italy, all other places we booked restricted its use whereas Deko allows your room to actually get cool. Overall, I would have been very happy with this hotel if they were able to be reached beforehand or even returned my messages.
翻訳
ゲスト
宿泊: 2024年7月
カップル・夫婦での旅行
1.0/5
投稿: 2024年8月10日
We checked in for 4 nights. The breakfast starts at 7 and since we had a tour booked early AM, we had informed the staff to help us with an early breakfast around 0650. When we woke up and used the shower, we realised that the entire drain was completely blocked. We rang the reception and a person came. He started declogging the shower and it took 20-30 minutes. Not only did we miss breakfast but we almost missed our tour. We had to roam for 4 hours in the sun without breakfast. The night of day 3 the air conditioning stopped working and a person after several requests came to check. He spent 30-40 minutes and couldn’t fix the air conditioning, our neighbour had the exact same issue. He told us that nothing can be done. There are no fans or no support of any kind. Rome was extremely hot that day with temperatures between 25-36. The person was extremely rude and blunt. For the rest of the stay, the air conditioning barely worked and the remote was totally dysfunctional. After reporting it multiple times, no action was taken. Eventually the manager of the hotel after a few emails back and forth, offered us a free taxi ride to the airport. It was surely not a pleasant experience or comfortable in anyway. Mishaps like machines breaking down do happen but the rude behaviour is unacceptable. Shower drain is not a mishap and is a basic hygiene check before a room is given. Extremely disappointed with the entire experience.
翻訳
ゲスト
宿泊: 2024年10月
その他
3.0/5
投稿: 2024年11月29日
Hotel molto carino pur se situato al secondo piano di un palazzo con abitazioni private, personale gentilissimo e cordiale, pulizia ok. Peccato che la colazione sia veramente scarsa, e che per farla ci si debba recare in un'altra ala del palazzo.