トゥールの人気5つ星ホテル

Really liked the upscale feel of this hotel. Room was nice and bed very comfortable. Bathroom well appointed. Staff friendly. Nice breakfast. Parking is in an underground lot across the street. Easy walk to an extensive old town. Would have given 5 stars but our room was too warm. Staff set it cooler on our individual thermostat but it never cooled down. Not sure if it was broken or we just didn’t have it figured out

ホテルは庭にあります。環境はとても良いです。場所は比較的良いです。ツアーのどこでもタクシーが必要です。もう1つは、レストランの内外に飛ぶハエがあることです。外国人は気にしませんが、私はそれを受け入れることができません。 ！

これは素晴らしいホテルです。私たちは駐車場を予約しました - これは地下にあり、1 泊 22 ポンドの費用で非常に安全です。到着時に、レセプションのスタッフは素晴らしかったです-とてもフレンドリーで素敵でした-正午だけでしたが、私たちの部屋はすでに利用可能でした!巨大なベッド、良いシャワールーム、独立したトイレを備えた広い部屋-これ以上快適ではありませんでした。スタッフはとても親切で、レストラン、ショッピング、文化的名所など、地図でどこに行くべきかを教えてくれました。朝食はとても快適な部屋で提供されました-自助ビュッフェ-おいしいクロワッサンやその他のペストリー、ホットな提供にはまばらですが-見栄えの悪いスクランブルエッグとベーコンだけ。しかし、冷たい選択は豊富でした。スパもプラスです-午後5時プールとスチームルームを使用するのに良い時間のように見えました-私が降りたとき、そこにはほんの数人しかいません-購入日の観光の後、非常に治療的です。全体として、素晴らしい滞在 - 私は強くお勧めします、そして私は間違いなくここに再び滞在します。

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

Stayed one night at this hotel as part of a group. I understand that hotels in this region of France may not have air conditioning. However this place was supposed to have air conditioning. The air conditioning in two rooms was broken and the temperature in the rooms was 31c / 88f. That is not a temperature where people can sleep. The two couples with the broken A/C relocated to a different hotel. The AC in our room barely worked. The big problem was that is dripped all night,. The carpet was soaked by morning. The hotel staff was unable to assist with those problems.

ホテルはトゥールの主要鉄道駅広場にありますが、エリア内の移動が禁止されているため、ホテルの入り口まで車を開けることができません。そのため、近くの通りに停車して料金を請求し、停車する必要があります。ホテルの向かいにある地下駐車場ですが、見つけ方ガレージは必ず時間がかかります。部屋は小さいですが快適で、朝食の種類も豊富で質も良いです。

I am lucky that my company is moving away from the Tours Nord area. It means that I do not have to stay in this Mercure anymore. Let me be clear: the staff members are very nice and that is the reason I still give 3 points. However, this is the only Mercure where I would never get an upgrad as a platinum or now gold member. They are always full. Sometimes I find it hard to believe given the size - and the fact that in CDG I have the upgrade every time. The standard rooms are of good standard mercure quality but in regards to amenities it is really below any kind of standard: you have a shower gel from a large bottle (that was unfortunately empty) and the same for the soap. There is nothing else. You get coffee powder and a couple of tea bags as well as a half liter of water. Maybe I am spoiled after our holidays in Asia but I am seriously considering to quit the Accor Live Limitless program and try my luck somewhere else. For two nights for business it is ok and again, lovely staff. Just not a place that makes you feel welcome. I am looking forward to seeing the folks at the Mercure Tours Sud again (should I remain with ALL...).

装飾は非常に新しく、サービスは非常に標準的です。早い段階でもいいです。それはあなたに家のような感覚を与えます、サービスは細心の注意を払っています、態度は丁寧です、バスルームはとてもきれいです、ゲストは丁寧です、場所もとても近いです、屋内遮音効果はとても良いです、とても良いホテル、私は将来滞在します、Ctripは良いです。

The hotel is well located and the rooms clean, however on Friday 22nd April there was no hot water. There was no message sent to the guests and reception said it was being fixed but had little information. On Saturday there was still no hot water and we were told it would be fixed that day. By the evening at 1900 still not hot water. In the end the reception moved us to the nearby Novotel. We complained and asked for a partial refund from Accor as we are silver members. They told us the hotel would reply. So far we have heard nothing.

トゥールの中心部に位置するレジデンス セントラル パルクは、プレベンデ・ド・ウェー庭園から徒歩 1 分、クロシーヴィル病院から徒歩 10 分です。 このレジデンスは、パレ・ド・ジュスティスまで 1.5 km、プリュムロー広場まで 1.8 km の場所に位置しています。テラスや庭園からの眺めを楽しみ、WiFi (無料)などをお使いいただけます。その他の設備としてこのレジデンスでは、ピクニックエリア、宴会場をご利用いただけます。エクスプレス チェックアウト、エレベーターをご活用いただけます。全 8 室ある冷房完備の客室には、冷蔵庫、オーブンなどが備わったキッチンがあり、ゆったりおくつろぎいただけます。薄型テレビでケーブルの番組をご覧いただけるほか、WiFi (無料)などもご利用いただけます。セーフティボックス、デスクをご利用いただけ、ハウスキーピング サービスは、日にち限定で行われます。