Community-centric customer experience with Consorsbank

Community is a rarity for banks and financial institutions, where audiences are usually small and regulations very strict. However, German bank Consorbank has hedged its bet on a small but mighty community, where members discuss market developments, pension providers, and savings plans to make better financial decisions for their future.

As a direct bank, Consorsbank’s goal from the start has been to promote the self-determination of its customers. Because knowledge and self-confidence develop over time, Consorsbank accompanies customers on their journeys, enabling them to discover and use their potential.