Sophia was at the hotel reception when we checked In. she welcomed us with a big smile and explained effectively the hotel rules. when we came to the room we asked for 2 single blankets for the bed instead the big one. No problem answered Sophia in the reception, and after 2 minutes she came with the blankets, she took the big one, and she herself arranged the blankets in the bad. Later, the bathroom was flooded with water by mistake. We called the reception to Sophia, she came immediately to see, and after 2 minutes she returned with tool and dried the bathroom. We were at the hotel for 3 nights and every time we passed near the reception Sophia was there interested our wellbeing with her big smile. But if you think you've seen everything of Sophia you're wrong . just before we had to do checkout , we got a massage from the airline that out flight back home delayed for tomorrow. sophia told us that the hotel is fully booked , but she took out problem into her own hands and found us another hotel 200 meters away, and then, without asking us, she took in her hands our 2 suitcases, walked with it to the new hotel and we are after her. when we got there we found there is no elevatore and the reception was on the second floor. Sophia raised in her own hands our 2 suitcases upstairs to the reception!!! We are around the age of 70. Sophia is a valuable asset to the hotel. Thank you again Sophia, you are magnificent and as I told you, you have a very very big heart. doron.
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