인기 안마스 캄파닐레 호텔

It is a pretty average hotel. Our experience was not the best at all. One of the good things was that it was overall pretty clean so no issues there at all. On the first day we checked in and noticed that the rainfall shower in the room wasn’t attached to anything and that it was only a standard shower head with no wall attachment. Obviously you can not use that to wash yourself. We went to reception who came and saw the problem. One receptionist seemed to understand that it was unacceptable but another did not. They continued to tell us that they were aware that the shower was broken and we should use our hand to wash and one to hold the shower as water came out of the shower head so therefore it was ‘working’. We asked to move rooms or to have it fixed as we could not use that and it wasn’t what we paid for. They said that they couldn’t move us as they were fully booked and that they would have to clean the room that we had used (not our issue as that room shouldn’t have been given to anyone in the first place). Later on in the evening we came back to our hotel room open and unlocked. After entering the room a few minutes later a plumber came into the room. We went to reception asking why we hadn’t been made aware that we couldn’t go into our room (a phone call would have been appropriate) and why out door had been left unattended. They couldn’t give a straight answer. After the shower had been fixed it was merely warm. The next morning we told another receptionist about our issues and that the shower wasn’t warm and asked for some compensation for all of the problems and we were still in the same room. She said because it was ‘fixed’ in the same day that nothing would be given, despite how we were treated and spoken to by the staff. I asked to write a formal complaint and she said that it would go to her and nothing would be done which is disgusting. After hearing nothing for a while, on our last evening we got stopped at reception and the mood had completely changed (after we had contacted hotels.com) and they decided to change our room and offer free breakfast, which we were grateful for as we could now stay in the shower for longer than 2 mins without goosebumps. In my opinion, this was too little too late and didn’t make up for how we had been treated, I’m not too sure if it was due to us being young and they thought that they could get away with how they were treating us but it was horrible and quite upsetting. I wouldn’t recommend at all. It made our experience visiting Geneva really unpleasant. They just care about making money and not about your holiday and how they make you feel, even though you’re paying good money for a service from them.