크랜베리 2성급 호텔

We were needing to stop for the evening so I called the Hampton Inn to see if they had availability. Damien, the gentleman on the phone was so friendly and accommodating and made us feel so welcome. When we arrived shortly after and he checked us in, his same welcoming personality and positive comments about their hotel made us feel special. The beds were comfortable, the complimentary breakfast was above the normal standards of hotel breakfast buffets. All of the staff were friendly and helpful. Loading our car in the drizzling rain, we accidentally overlooked my husbands toiletries bag. When I called, they again, were so friendly and helpful acknowledging they had it. Damien once again assured me he would personally make sure he would get it returned to us. We travel quite a bit and the staff here are the best at making guests feel appreciated and welcome. They seem committed to their jobs and this hotel.

나는 가격과 위치에 따라이 지역을 최근 방문하기 위해이 호텔을 선택했습니다. 나는 자주 거기에있을 계획이 아니기 때문에 내 요구는 매우 기본적이었습니다. 온라인 사진이 멋지게 보이지만, 내가 끌어 올린 즉시, 나는 실망 할 것이라고 말할 수있었습니다. 외부 부지는 잘 유지되지 않아 나쁜 표시였습니다. 방은 기본적이었습니다. 필요한 모든 것을 갖추고 있었지만 장식은 피곤해 보였고 소파 근처의 오트만 사람 중 하나가 고장났습니다. 방의 온도 조절기가 전혀 작동하지 않아서 온도를 관리하기 위해 창문을 열었습니다 ...하지만 약 2 인치 만 열었으므로별로 도움이되지 않았습니다. TV의 리모컨은 끔찍했고 채널 라인업은 실제 채널과 일치하지 않았습니다. 나는 종종 호텔 체육관을 호텔의 품질의 기준으로 사용하며,이 호텔은이 호텔의 다른 경험과 일치했습니다. 심장 기계는 세 대 있었지만, TV는 작동하지 않았습니다. 그리고 트레드밀에서 경사선을 조정하려고 할 때, 그것은 결코 유지되지 않은 것을 분명히하는 끔찍한 소음을 내었습니다. 다음 정류장은 3 세트의 덤벨 - 35, 45, 50 파운드를 포함하는 웨이트 랙이었습니다. 나는 꽤 적합한 사람이지만 이것은 사실상 쓸모가 없습니다 ... 나는 누군가가 ”저지 스트롱”이라는 아이디어를 너무 멀리하고 있다고 생각합니다! COVID기간에는 조식뷔페가 운영하기 힘들다는 것을 알고 있지만, 꺼내준 음식의 디스플레이가 정말 약했습니다. 오렌지주스의 유아용 크기 컨테이너는 농담이었고 계란 샌드위치는 차갑고 으했습니다. 나는이 지역에 가족이 있으므로이 근처에 호텔을 자주 사용해야합니다.이 호텔은 앞으로 고려 사항 목록에 포함되지 않을 것임이 분명합니다.

I been a loyal bonvoy member for a long time now. I was a Ambassador Elite member but stop traveling because of Covid. So now I’m a Titanium Elite status with 145 days stay with bonvoy this year alone. I’m not writing this review over 1 rotten apple. This Residence inn is something else. Front desk manager Is a ****** and a bully. He had something against me for what ever reason. I never stay at a hotel that is so rude and unprofessional. First off he didn’t like me and went out his way to make things really uncomfortable for me on my last day checking out. Not sure what his problem is but they should fire him. Came to my room around 1 pm with the house keeping lady and say he is there to do the wellness check. I asked him usually that is communicated with me somehow ahead of time. But his excuse is hotel policy if a tenant doesn’t get house keeping that they have to do a wellness check weekly. First off that is the 9th day and the day I’m checking out too. Like hotel policy? Hey buddy your 2 days late. A policy is a policy. It is set in stone. You cannot come 2 days late of your weekly wellness check Dan. He make this establishment look like a joke to be honest. I’m literally is checking out within a few hours but he want to make sure to make it uncomfortable for me and my guest. I opened the door for the two workers to come in, a wellness check means to make sure both guess is ok and alive right? We had the one bedroom suite. So my friend came out the room and now all four of us is in the living room part. So that should be it right? Both of the guest is here and in good health right? But no he took it upon himself to walk into the room and into the bathroom. For what? Thought it was a wellness check? But it wasn’t that. That was his excuse he used to come and make sure that me and my guest feel uncomfortable. And once they left I pretty much filed a complaint thru bonvoy and is in the process of filing a lawsuit. They over charged me almost $800. Yes it is a authorization hold/pending. But that just hold up my funds for no reason at all. I’m paid in full the day i checked out. But here I’m still suffering from what that establishment did to me. I know they know they just picking on me. Especially Dan he is just a ****** bully. I’m sure he knows exactly what he is doing. And I just pray that no one else has to suffer like me. I’m not going let 1 individual that is miserable ruin the relationship I do have with bonvoy. I just recommend not to go there if that bully works there. I have everything to prove my story and my review here.