인기 덜루스 레지던스 인 호텔

나는이 호텔에 머무르는 것에 매우 실망했습니다. 그곳에서 첫날 밤 나는 내 여행 가방을 옷장에 넣었고 다리미판을 두드렸고 다리미판 뒤에는 내 팔 크기의 거대한 빈 조니 워커 병이 있었습니다. 내가 머물기 전에 방을 철저히 청소했다면 놓치기 어렵습니다. 욕실은 잘 배치되지 않았고 개방형 샤워 개념은 특히 샤워에서 물이 욕실 바닥으로 흘러 들어갈 때 수건을 걸고 재사용을 위해 옷을 씻는 wecare 메모와 함께 잘 작동하지 않습니다. 욕실은 가장 깨끗하지 않았습니다. 두 번째 밤 나는 옷장을 열어 스웨터를 걸었고 거미가 뛰어났습니다. 체크아웃할 때 물어보니 인쇄된 영수증을 요청했는데 사본이 제공되지 않았고 대신 ”이메일을 보냈습니다. 이는 직원이 내 체류에 대해 물었고 ”괜찮 았어”라고 대답 한 후 일어났습니다.

I want to start by saying that I have great respect for the Marriott brand. The reason for this complaint is that I experienced one of the worst and fastest stays in a hotel room in my life. My wife and I reserved a room at the Residence Inn in Duluth GA. As it was our wedding anniversary, we had high hopes and expectations for a hotel under the Marriott umbrella. We arrived late due to flight delays but kept in contact with the hotel personnel. When we got there the staff person assured us that we were given a room upgrade. However, the room was completely unacceptable and in an uninhabitable condition. As soon as we walked in the room, there were noticeable stains on the couch, black soot like dust on and around the vent in the sitting area and a strong moldy / musky odor. We went into the bedroom next and noticed that the pillows were dirty along with the sheets; the walls were stained with unknown substances; there was a noticeable dip in the floor by the tv; there were lamps on plugged in that did not work; the restroom had soap and toothpaste stains visible under the hand towels on a glass shelf; the toilet paper holder was hanging off the screws from the wall; the tub has mold rings around the top of the tub, faucet and drain; the tub floor appear to have dirt on it and we did not feel safe or comfortable with the sanitation of the room. Also, whatever the smell was triggered my asthma so we checked out urgently and found a room through another hotel chain. When we informed the front desk personnel of our concerns, he was very understanding and refunded us for the entire reservation. He told us that the hotel completed renovations for one side of the compound, but did not on the side that we were booked for. He mentioned that some of the rooms are really bad but he wasn’t sure which ones exactly. I am extremely disappointed in the accommodation and the fact that a reputable organization such as Marriott’s standards were so disappointingly low. Attached are some of the pics…