다스 센트럴 - 알파인. 럭셔리. 라이프, 제헨

The Central advertises itself as a luxury hotel with gourmet cuisine/gourmet breakfast and spa experience. With the expensive room prices and their promises, our expectations were high. The stay left us with mixed feelings. What we liked: -Great new spa on the top two floors with spectacular infinity pool (even if there are far too few loungers) -Existing spa in the basement is well maintained, large and offers plenty of loungers - Modern lobby with bar and lounge - Large ski room with lockable ski locker for each room with heating for the boots -Free ski shuttle to cable cars, runs throughout the day as required by guests - Friendly staff from reception, the restaurant, the driver to the cleaning staff -modern, stylish room furnishings (we had the renovated junior suite Gaislachkogl) This did not meet our expectations, especially for a 5 star hotel: -No one showed up on arrival to help us with our luggage -Our junior suite Gaislachkogl nr. 231, was on the 2nd floor with a view mainly of houses and not mountain view (only from the balcony). The room was rather dark. The balcony was tiny, with no chair/table, only a small railing to the neighboring balcony -The coffee machine, coffee capsule and cups were missing in the room (which is advertised as an included service). We received the machine on request. 3 Nespresso capsules are free per day, each additional capsule costs € 2.20 each. We found this embarrassing considering the room price (+ 700 euros per day with breakfast). - Breakfast was not a «gourmet breakfast» as advertised by the hotel. The buffet quantity and quality was just ok. The bread rolls were dry, as was the cheese, the pineapple on Monday morning were those from the day before, the sweets were ready-made products. As a hotel with gourmet cuisine, we would have expected home-made bread or home-made sweets, for example. - Cover service is only available on request and the bedtime treat was - a Raffaello. For a hotel that describes itself as a gourmet location, we would have expected a home mode greeting from the kitchen. No free bottle of mineral water for turndown service -The bath towels in the room are thin and anything but fluffy -In the new spa there is no tea, juices or nuts/fruit -At check-out, we got a wrong bill. The already payed 1st night was charged again and a bill from the bar which was not from us was also charged to our room. The hotel does not live up to its standards for a 5 star hotel, also in view of the high room price. We had the feeling that the hotel cut the service to save money in several places. The price-performance ratio is not good. We would not stay here again.

We booked this hotel for our family’s ski trip based on our own research and other guests experience and reviews and it didn’t disappoint. What a fabulous hotel!! The restaurant had a beautiful dining room and the food was first class - we didn’t have a bad meal and there was plenty to choose from for the kids. Great location and the spa at the hotel was maybe my highlight as it was a great place to wind down at after a days skiing. What sets out the hotel from others though was the amazing staff who were all very friendly and helpful. We will definitely be back!