타운플레이스 스위트 시카고 롬바드

Awful customer service. Managers are just unhelpful and rude. Cristal is exceptionally rude and unhelpful not sure how she is a manager. As a gold elite member with 30 plus nights and weekly visits, I should not receive such abhorrent service.

I stayed here for a weekend while attending some baseball games in Chicago. The location is super convenient. It was easy to get to and from the highway, there is lots of shopping nearby, it is walking distance to a Target, and there is every restaurant you can imagine within a 5 minute drive. The staff I interacted with were all friendly and the hotel grounds appeared well maintained. The elevator was a bit glitchy in the building I was in, so I preferred the stairs. My room was clean, but needed some maintenance as there was water damage on the ceiling and the floor of the bathroom. My second floor room had a few ants, but that didn't bother me too much given that the room has a kitchen. The air conditioning, fridge, and other amenities in the room all worked well. All in all, not a bad place to spend the weekend. I was very happy with my visit.

Hotel is under construction and they started this morning at 545am. Sounded like 8-10 tanks outside my window and the sun wasn’t even out yet… Usually a decent place to stay, but 545am for multiple pieces of heavy equipment???!?? Would highly advise not to stay here until construction is done (mid 2024).

I booked prepaid reservation and they charged me rack rate. They said my credit card declined but they never reached out to fix the issue and even did not mention while checking in that reservation rate was changed.