오크브룩 4성급 호텔

Absolute worst Hilton property I’ve stayed at in recent memory. ACs weren’t functioning properly and were blowing hot air making it very uncomfortable and hard to sleep. You got a different answer depending on who you asked. Front desk said engineers were working on it, a maintenance member said it had to do with the weather and they still had tarps on top of the units on the roof, another front desk associate said certain wings of the hotel just don’t cool off as much as others which turned out not to be true after I switched rooms, and it was just as hot. When I say hot, I’m talking close to 80° inside the room. I know because I bought a temperature gauge and brought it back to the room to find out. The hallways and lobby are much cooler than the rooms. Everyone was complaining and the hotel did very little to accommodate the concerns. I was told they could check me out so I could go to another hotel if I would like. Another solution from one of the hotel staff was to put me in a room with a balcony, and they said to prop open the door and let the air flow through. Meaning both the balcony door and the hotel room door. I would like to say Crystal and Sam in the evening at the front desk tried to help, but I believe their hands were tied in what they could do for the actual air. They offered a fan and waters. They were very friendly, despite how uncomfortable it was. Inside the room was very rundown. Several security items were broken, including the safety door latch, and there was no way to lock the sliding door or sliding screen on the balcony. In addition, the bathrooms were filthy, and a lot of the fixtures coming apart. See the pictures. Stay away at all costs. Plenty of other great options anywhere but here.

이것은 디자인의 세부 사항에 많은 관심을 기울이는 아름다운 건물입니다. 우리 방은 한 가지 예외로 양질의 가구로 매우 좋았습니다. 우리는 두 사람 모두 우리가 방에 지불 한 더 높은 가격을 고려할 때 매트리스가 매우 불편하다고 느꼈습니다. 셀프 주차는 호텔 입구에서 약 1/4 마일 떨어져있어 이상하게 보였습니다. 셔틀 서비스에 대한 준비가 없었습니다. 우리는 호텔에서 1 끼 식사를했습니다. 우리가 참석 한 행사를위한 연회. 음식은 좋았지 만 눈에 띄지 않았습니다. 우리가 얻은 것에 대해 가격이 비싸다. 무료 유럽식 아침 식사는 없습니다.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great. My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.

Amazing hotel and staff! The service was top notch, especially by James at the front drive. He was so sweet with our kids and made it fun for them. He also recommended a fantastic Italian joint nearby. He really made this trip extra special :) The property and rooms are clean and up to date! We ate at the Colonial Room on the patio and the food was excellent and service was amazing as well. We have 3 young kids, and they had a wonderful time. We will be back!!

25 주년 기념식을 축하합니다. 우리는 인근 식당에서 예약을했고 가까운 곳을 원했습니다. 전반적으로 호텔 숙박은 괜찮 았습니다. 조용하고 대부분 깨끗합니다. TV 스탠드에 내가 직접 닦은 약간의 마른 음식이있었습니다. 프론트 데스크의 여성은 매우 수용 적 이었지만 나를 돕는 것이 일하는 것처럼 약간 ”추위”에서 벗어났습니다. 스타 벅스 여성 (직원)은 압도 당했습니다. 그녀는 주문을 받고 고객을 부르는 유일한 사람이었습니다. 모두들 단순히 친절하고 상냥하게 지내거나 고객 서비스에서 일하지 않기로 선택할 수 있기를 바랍니다.

Wonderful visit - was in town for a business meeting and everything from the service to the food and beverage options exceeded my expectations. Hotel was clean and my room had all of the amenities I was hoping for. Thank you to Gali - she was excellent!

Our room was clean when we checked in. Eddie, the man at the front desk in the evening is wonderful and very helpful. He really went out of his way for us as much as he could. The pots and pans were very nice, good quality stainless steel which was very nice. The ice maker kicks out 7 cubes every two hours so if you want ice your first night, ask the front desk. We did and Eddie was happy to get me plenty of ice to get us through until the ice maker caught up. I requested a general handicapped accessible room (my husband is disabled) and stressed that we did not need a roll in shower when I booked the room. When we arrived we were told our room wasn’t ready (it was before check in time so we were willing to wait until check in time), and that we were booked into a room with a roll in shower. The woman said the previous guest had just checked out (it was several hours past check out time so they should have been told to leave if the staff knew another guest would need that room) and that we had to have that room since it had a roll in shower. I told her again that we did not need a roll in shower, just a general handicapped accessible suit and that my husband would be fine in the bathroom with just grab bars. She told me I had to have the room with the roll in shower because another staff member had booked it that way and there was nothing she could do. We waited until after check in time and were told that our room was still not ready and we’d have to continue to wait. It had been over an hour and was now past check in time. This was NOT acceptable. If a guest is expected to be booked into a room and that is the only room they are allowed to have then the previous guest in the room needs to be told they have to check out by check out time. There is no reason that we should have had to wait well past check in time to get settled into our room. We should have been reimbursed points for that since we were not able to use our room through no fault of ours. My daughter asked the woman why we HAD to have that particular room and was informed again that it was because it had a roll in shower and the room was booked that way and there was nothing she could do and we HAD to have THAT room, we could not have any other room. My daughter explained again that we didn’t need a roll in shower and asked why we had to have THAT room, and that we would be perfectly happy with a different room that was ready. She then asked if my husband could step in and out of a bathtub and my daughter said he could. I had already told the woman this. She finally got us into a room that was a general handicapped room, with a regular tub, which is what I had requested both when I booked the room and when I attempted to check in. The living room curtains were on an automated system to open and close them from a switch in the wall, but the track was broken and the curtain hung limply at one end. We were not able to operate the system because of this so were not able to open or