So let me start by saying this was probably my 17th or 18th visit to this hotel. I was there in February and the construction was much less. The construction was a bit much this time. The noise is not constant and the vibe without Gilligans is very weird to me. Probably the most bothersome, was the fact that you cannot walk directly across the street so the idea of the location of the Hilton being so wonderful kind of gets ruined. the beach was beautiful and uncrowded, another reason I love the Hilton so much. We were very disappointed that bingo is not for money anymore. It is now free but to me even if it was for less money it would be much more fun. It is something that I always look forward to doing each day while I am on the property. We stayed at the Palm Beach club level-I cannot say enough wonderful things about the new area it is in. The service was impeccable. I was extremely disappointed that Matilda was transferred downstairs-she was such a wonderful employee in the Palm Beach club and she is greatly missed. Other guests that have frequented the Palm Beach club before also said they are missing Matilda also known as the queen. While we were disappointed that she was not there we did get wonderful service from Afroze, Erma, Kim, and others. The club now has its own chef, Terrick Sommerville, his food was incredible. What a great addition!!! I also must mention Marielle Smeets, her service and accommodating us for the palapas was wonderful. The new manager Jen was also wonderful helping us fix our reservation.
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