Premier Inn Slough 후기

No hotel amenities were available. No slippers, toothbrush, no room telephone no any single thing. The staff strictly mentioned that they couldn’t even check in a minute earlier If the check-in time was 3 pm.  No European or Chinese socket was available in the hotel (no spare one or portable available ), Had to go to a new location to buy one. The hotel staff wasn’t very friendly and straightforward. I may never gonna use any Premier Inn hotel ever again.

The stuff are very friendly and helpful.

Second time staying at the hotel and Aman was absolutely fantastic again. Remembered us from our previous stay and gave us a lovely welcome. Thank you again Aman. Hotel is nice and clean with everything you need for a short stay plenty of parking available too.

Friendliest premier inn I’ve been too. Highest praise for Aman & Christian for going above and beyond to make our stay as seamless as possible, being disabled wasn’t an issue for this hotel. The staff all helped where they could. I would highly recommend staying here. I stay a few time a year while visiting family

I stayed here recently as I was working in Slough for a couple of days and I must say my experience was brilliant. I didn’t expect too much as it was cheap last minute booking, but the service was great, staff were very friendly and receptionist extremely helpful. The room was immaculate, so a huge thank you to the house keeping staff!! Location was good and I would definitely stay here if ever I’m back working in Slough again.

Amazing time. Breakfast and dinner was perfect. Room was spotless and the team was very helpful amongst my stay. They had great knowledge of the Area…………………….:……………………………….:……………………………………………………………………………………………………………………………………..

I have been stopping at this hotel for the last 2 years on business (apart from going home at the weekends) and find the staff extremely friendly, especially Aman who takes time out to allocate the same rooms for us every week. The rooms are extremly clean (hats off to the cleaning staff) and comfortable. I will continue to stay here as long as the outstanding service continues. Well done to all of your staff and your friendly attitudes.

Great hotel easy access for M25/M4 .Great staff and restaurant, Special shout out to Aman on reception always smiling and goes beyond in her customer service , a credit to the company. Overall a very good hotel cleanliness is second to none and great connections to the main motorways

We have just had a very pleasant stay at Slough Premier Inn. My family and I had two nights breakfast and evening meal and despite a couple of hiccups everything was dealt with a pleasant smile a sincere apology and rectified efficiently nothing was too much trouble and in the end Kristian and his team were a credit to the hotel. The rooms were clean modern and had everything you needed and the meals were tasty and delivered with excellent service and a pleasant stay was had by all

Amazing and lovely experience as always , very kind and polite member of staff and very open up for every customer who have bookings with them , amazing service and defo I would recommend this hotel for the future , very convenient , cheap and friendly people out there

Upon arrival at 17:50pm check in. I was greeted by a female receptionist at the desk. I asked whether it was possible to have a 6pm dining. She stated as it was fully booked the next dining would be at 19:45pm which I agreed upon: At 19:45pm I was waiting at the dining area to be seated. Having waited for over 15 mins I approached the reception desk and asked the staff that I had been waiting for quite some time. He replied in a very hostile tone and manner, that I need to wait as someone was coming. At 20:03pm staff member Sohill had approached the dining area and asked whether I had made a booking. He looked in the book and asked for my room number. I stated that my room number was 143. He rudely replied that there was no room number 143 at the hotel, and if I was in room 133. I showed him the card which clearly had room 143 on there. He proceeded to tell me that I had never made a booking even though he witnessed me checking in and speaking to the female staff member about it. I explained to Sohill that this was unacceptable and why she had not put my name down as I had requested. His response was “ I don’t know”. I also explained that I was a diabetic. In front of guests he belittled me and told me that if I was diabetic to go out on the street and get food. By this time 2 guests at the table intervened and came to my defence: Another table kindly offered their dining of 20:00pm and were happy to accept the 20:30pm dining in order to accommodate me. I thanked them and was seated by Sohill. As I was waiting for a member of staff to take my order I noticed her taking the order of the table who had already offered me their dining time. I waited over 20 mins until I realised that no one was serving me Just before I got up to go to reception desk. 2 parties sitting on different tables told me that both Sohill and the female member of staff(who did not put down my dining time) were talking about me behind my back, and were refusing to serve me. Both parties at the table were privy to every word of what they were saying. When I approached Sohill at reception to find out why I was still waiting to be served. He raised his voice and rudely stated that I was to eat dinner somewhere else and not at the hotel. 2 people from the other table had to then come to my defence again, and told him that he was rude and that he was to give me their dining table as they would eat else where. He told them it had nothing to do with them: I started to feel faint and the staff had not one ounce of compassion, were by far the rudest people I have ever come into contact with, and were very unhelpful/unprofessional. I have already made a complaint to Guest relation, as no one should ever be treated the way that I was that evening. Would not recommend this place. Staff have no clue on customer service skills, and how to talk to people.

Stayed here for easy access to London and Heathrow. Slough not worth a visit but hotel ideal for London and legoland/Windsor. The rail station is close and great services to London. Apart from that slough should be missed completely, I have never been to such an empty rundown town as this and didn't feel safe at all. The hotel was a standard P/ Inn, unfortunately we found the staff to be rude and unwelcoming. Only 1 male waiter was fantastic and polite it was nice to see, pity the remaining staff we came across didn't have the same attitude. This is the worst P/inn staff wise we have ever stepped at and we stay regularly. Over all it suited our needs and location for travel, big shame about staff attitude, great food.

Finding the entrance to this PI was terrible, the postal code takes you to Sainsbury's! Once we established where we had to be, we then drove past the entrance (it was dark) due to the sign not being lit, being behind a bus stop and also another more prominent sign. Staff were pleasant on our booking in. You now have to pay for parking as with most PI parking sites, this is charged at £8 per overnight stay. Bit pricey given the area! We found the room to be as expected with all PI's no complaints there. The restaurant was small for the size of the PI, and we couldn't get a booking till late for our first nights dinner, 20:30. We normally eat at 18:00 ish, and we were told most people ring and book their table ahead of arriving. We stay at a PI all over the country once a month and have NEVER had to do this ever and always managed to get a table for 2 around the time we liked to eat. The service wasn't that brilliant, clash of languages made it hard for us to be understood and for the lady serving to be understood. We had a fire alarm on the Sunday morning and had to leave the building. We were told to leave from the main entrance, but we were sat right next to a fire exit. My husband questioned this with the manager and was told we ask for room numbers as you leave. HOWEVER, for safety measures, you should always leave the building on the most readily available exit point, we did note this to PI on our questionnaire. Overall this place is excellent if you want to spend a weekend away in Windsor and it's easy to find once you realise you have to go up a road, to come back down the road and know you turn at the bus stop on the left! Would we stay again if visiting Windsor, yes we would. Whilst the small things are annoying, I can't say that they were awful. That was a family who allowed their child to throw all the food given to him on the floor and then just sat with it surrounding them and then left it for the staff to clear up. One waiter was very lovely, he seemed to be all over the place, and we liked him enough to give him a tip.

We chose to stay here as a base for Legoland and London sightseeing. The location was good, hotel value for money and very family friendly which was a plus for us. Parking was accessible, entrance is a little tricky to find in the dark especially sully after a long drive, but safe and secure. The staff at the hotel are fantastic. So friendly and helpful and really do work hard to make sure you have everything you need Our child has a severe allergy and the allergen info provided was excellent. A huge relief for anxious parents We will certainly stay here again for future trips