Came to our room to find things sifted through and items missing from our suitcases. Told night time staff, he said to return in the morning, in the morning she told us she will check and let us know, about 4:30h later we went and asked what happened and if they checked footage, she claimed she didn't have time to call us and she showed us a few seconds of a person leaving and said see they didn't take anything. We asked to see the full footage. On footage, the housekeeper was in our room for 30 minutes, yet nothing was replenished except towels changed, room was not cleaned as seen in pictures. Manager said it takes them 15 -20 minutes to clean a room and change everything, she was there for over 30 and didn't do any housekeeping, no cleaning, no new sheets. She also hid a large bag by the door, partially seeb, previous housekeepers left everything by the stairs and had cleaning products , this one didn't. Only 1 tiny bottle. When we asked them about the duration of her stay in the room given the fact nothing was actually done, They had no explanation for that. Both our suitcases and nicely folded H & M bag were sifted through. We came for our honeymoon, and it is our 9th hotel in Thailand. Its an absolutely shocking and frustrating experience. We asked to cancel the rest of the stay as we wanted to leave. Manager Grace Lwin first said they will refund, than returned and said that they can't refund , that I have to contact Expedia. Expedia was waiting on approval of the booking management. Due to the lack of care we decided to involve tourist police. What an awful experience to have. No one should be looking through your things at a hotel room, it's a violation of privacy and trust. Hotel safety is a priority and this hotel doesn't have it. Update: Booking manager Grace Lwin told us she wants to come to the room to look through our things because she said she wants ”to check if you lie”. What?? We showed her. If you check our room, you should check your employees house too but of course they only checked us! We started recording everything on our camera as we couldn't believe what was happening. We found a different hotel and checked out early. On top of everything, Its the only hotel out of now 10 hotels we have been to in Thailand where the lock to the room doors doesn't work, you can't lock from inside, and the room itself is in bad shape.