🏨✈️ Running an airport hotel is a unique challenge: how do you make transit guests feel at home... and make them want to come back? 𝗙𝗼𝗿 𝗢𝗹𝗶𝘃𝗶𝗲𝗿 𝗦𝗶𝘅, 𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗼𝗳 𝗡𝗼𝘃𝗼𝘁𝗲𝗹 𝗕𝗶𝗿𝗺𝗶𝗻𝗴𝗵𝗮𝗺 𝗔𝗶𝗿𝗽𝗼𝗿𝘁, 𝘁𝗵𝗲 𝗮𝗻𝘀𝘄𝗲𝗿 𝗶𝘀 𝘀𝗶𝗺𝗽𝗹𝗲: 𝗺𝗮𝗸𝗲 𝗶𝘁 𝗮 𝘄𝗶𝗻-𝘄𝗶𝗻! 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻, 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻, 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻! With 477 rooms across 3 hotels (Novotel, ibis & ibis budget), guests get exactly the experience they’re looking for. Just a short walk from the terminal! 𝗦𝗺𝗮𝗿𝘁 𝗿𝗲𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲👏 Novotel’s rooms were fully renovated before Covid, public areas in 2023, and we did it all without closing a single space. Our maintenance team keeps all 3 hotels in top shape: fixing issues before they become problems. 𝗔 𝘀𝘁𝗿𝗼𝗻𝗴 𝗘𝗦𝗚 𝗰𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 🌍 ✅ Green Key certification for our 3 hotels ✅ Building Management System to optimize electricity and water ✅ Electronic food waste tracking ✅+ 35% plant-based menu ✅ Water fountains replacing bottled and canned drinks ✅ Coming soon: solar panels ☀️ Yes, even in Birmingham! This will cut our electricity bill by 10%. 𝗔 𝗽𝗲𝗼𝗽𝗹𝗲-𝗳𝗶𝗿𝘀𝘁 𝗰𝘂𝗹𝘁𝘂𝗿𝗲 🤝 Our 6-person management team covers all 3 hotels, allowing us to act fast and maximize guest experience, including complimentary upgrades to Novotel. But above all, hospitality is about human connection. At our restaurant, by the end of your meal, you’ll feel like you know the waiter inside out! 😄 📊 The result? 91% guest satisfaction, the highest Novotel score in the UK! 🇬🇧✨ 𝗧𝗵𝗲 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆? 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗰𝗼𝗺𝗲𝘀 𝗳𝗿𝗼𝗺 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝘄𝗶𝗻𝘀 𝗮𝘁 𝗲𝘃𝗲𝗿𝘆 𝗹𝗲𝘃𝗲𝗹: 𝗴𝘂𝗲𝘀𝘁𝘀, 𝘁𝗲𝗮𝗺𝘀, 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝗽𝗹𝗮𝗻𝗲𝘁. #HospitalityExcellence #SustainableHotels #GuestExperience #AccorHotels #Leadership
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