Senior Operations Manager

We look forward to learning more about you and exploring how, working together, we can build an outstanding team! 

We are thrilled to announce an opportunity as:

Senior Operations Manager

 Location: Mexico - Hybrid Model

Our people. This is what makes SoftwareOne successful.

About the Role:

• Operations Manager is the Delivery counterpart to the Account Manager.
• Assigned to strategic account(s)
•  Key to ensuring SoftwareOne maintains the overall customer experience.
• Accountable for handling partner concerns.
• Collaboration with Digital Supply Chain/Sales teams.
• Responsible to liaise with off-catalogue Independent Software Vendors (ISVs) to process request to quote cases.
• Helping seller with operational tasks to enable sales team to focus on their core selling activities.
  

Main functions and responsibilities:

• Client onboarding.
• Developing and implementing the delivery strategy for the customer. Prioritising, quoting, and renewal (off-catalogue).
• Supervising E2E delivery process.
• Improve customer happiness by optimally supervising requirements for the assigned account(s) globally and across different teams.
• Act as a first point of contact for any customer critical issue and act upon working internally with other teams to provide solution and eliminate repetition of problems.
• Ensure all SLA in Delivery are met – speed, quality, credit & rebill.
• Know your Customer behavior by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer.
• Coordinating and supporting a team of Operations Managers (across countries where applicable).

What we need to see from you:

• Bachelor´s Degree or equivalent experience from four-year college or university preferred.
• Worked on IT business before.
• Proficient with Outlook, Word, Excel, and Power Point.
• Known to work in an operations management or similar role.

Plus:attitudemindset.

• Excellent (customer oriented) communication, organization, follow up, multitasking, and time management skills.
  
• Effective comprehension and paraphrasing skills.
• Excellent problem solving and consultative skills.
• Attention to details.

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation