Customer Service Representative

Hi,

Hope you are doing well.

As discussed, kindly find below details and JD for Technical Service role with

Position: Technical Support

Work Location: Selangor, Malaysia

Job Type: Permanent

Language: Mandarin/ Cantonese

Job Description:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and Technology improvements.
• Willing to learn & grow in other IT Business areas.

Qualifications & Desirable Traits/Experience:

• Excellent English, Mandarin, Korean written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)