Hotel Kolam air panas di Wilayah Yamanashi, Jepun

Service is Impeccable, excellent. Really appreciated the hospitality of offer a dessert and beautiful wordings for celebrating me & my wife’s 14th Wedding Anniversary. Unforgettable Dining experience. Our room is facing FUJI mountain and we are so lucky that we can see it in the cloudy day. All facilities are good, we will definitely stay this hotel again and we will highly recomend to our friends & family to stay if they go to FUJI. To all staffs, you all doing an excellent job and keep going. We will see you soon in the future.

The location is nearly to the train station. Easy to access for car but if you carried the big luggage you need to go across the road and entrance at the back. Just a short walk to convenient store including the restaurants as well. Very closed to Fuji-Q Park. Staff of the hotel very helpful and serviced - mind.

Exterior looks of the hotel looks very old and can tell it look dated but was surprise the interior of the hotel like the rooms were quite well maintained. Everywhere looks quite clean and looks quite spacious. I got the triple sharing room which still has space to put luggage and an armchair. The toilet was decently clean and love the view it has a view of Mount Fuji and Fuji-q park. Caught a clear view of Fuji san at 7am on the 2nd day in kawaguchiko.

Fabulous “destination” hotel…. The food was incredible (either French or Japanese degustation style menu). You could not get a better viewpoint for Mt Fuji. Advice: traditional public onsen so no tattoos but they have private baths too so happy days; a car would be helpful as the taxi service is fairly sp****; if you don’t have a car then book Taka from Native Fuji Tours (he was 10/10)… and pay the extra for a higher floor… we had one with a bath on the balcony… stunning!

This is the second time staying in Fuji Ginkei, while the first time was in 2017. The reason I chose it when I went to Kawaguchiko the second time was the perfect location, service, and food when I stayed in 2017. First, I should thank the hotel staff. As you might know, it is tough for solo travelers to book a Ryokan room. As a search around the hotel list, which I think is perfect for the stay, Fuji Ginkei is one of a few hotels which said OK. I appreciate it. The location is perfect as you can see the lake and mountain simultaneously. For Kawaguchiko, only a few hotels have this kind of view. When you arrive at the Kawaguchiko station, don't forget to call them, and they will pick you up. However, when you live, if you want to take their shuttle bus, you need to check their shuttle bus schedule. I choose the Japanese-style room which a balcony since I want to take many photos from my room. It is worth it as the view from the room is perfect. I can stay in the room and watch Mount Fuji all afternoon. It even has an individual bathroom in the room, which is kind of rare. If you stay in the hotel in Winter, don't forget to use the outdoor onsen. It will be freezing to get in and out, but it is worth it as you will see a very clear sky and many stars when using the outdoor onsen. You will never forget it. Moreover, don't forget to go lakeside, which is only a few meters away. You can take perfect photos of the lake, Mount Fuji and the stars. It is impressive. Service is as good as before, which you can imagine. When you are having breakfast and dinner, the staff will talk with you, introducing the dish and telling you much exciting and helpful information. For once, I was discussing さかさふじ with them and really learned a lot. The dish is good. As I stayed for two nights, I think the first night's dinner was better than the second. For breakfast, I don't have too many things to say. Overall, the dish tasted good but not as impressive as in 2017, maybe because I tried some Michelin during these years, which increased my standard. Overall, it is an excellent hotel, and the price is not that high compared to other hotels around Kawaguchiko. Once again, is it worthy.

As a traveller with large tattoos, I wanted to leave a review here confirming that this onsen allows for guests with tattoos. This is the onsen review only. I went in the early afternoon on a Saturday and, while initially I shared the onsen with 4 other Japanese ladies, eventually I had the whole onsen for myself. Very hot water, 1 indoor pool and 2 outdoor pools, although one was not in use and empty. 1000 yen for 2 hours (bring your own towels), English website, easy to access from Kawaguchiko station.

Stayed at this accomodation one night. Room had no power to begin with, and staff had to scramble to fix the issue. Not a good first impression. Room was passable but staff are, quite frankly, terrible - trying to communicate with any of the staff even for simple requests (like trying to arrange a taxi) was like pulling teeth. It was advertised as a tourist hotel, but none of the staff seem to speak English - I understand not everyone does, that’s fine - but at least make an effort to assist or find someone who can - all I got was a shrug and staff staring at me as if I had two heads. Perhaps they need more training, because service is poor. If this was a cheaper place to stay it would be easier to overlook, but with the going rate of a room (not cheap) I expected better. Advertised as tourist Not good, and overall not a happy customer.

I stayed at the Kogetsu for 2 nights in May and it was an unforgettable experience. Every detail was beautiful and thoughtful. I booked rather late and was not able to book the same room, so the first night I stayed in a Standard Western Style twin w open-air bath; and the second night in a Standard Japanese Modern w open-air bath (Triple). Both were on the 3rd (of 5) floors and both had stunning views of Mt Fuji. Both incorporated both Japanese and Western style. The first room had wood floors throughout and half-shoji screen doors so you could separate the bedroom and dining areas. It also had a small walk-in closet. The outdoor onsen was quite large (could easily fit 4 adults) and the patio was wider than in the Triple room. I posted pics of the Standard Western Style Twin and will post the pics of the Triple separately. In contrast the Triple room was larger and there was a gorgeous daybed (which becomes the 3rd bed) with windows on either side overlooking Mt Fuji. The onsen was a bit smaller (could easily fit 2 adults). The bedroom was carpeted, dining area had tatami-style mats, and hallway had wood floors. There was a wardrobe rather than walk-in closet in this room. Both rooms had a wet area for washing up before the onsen, a separate powder room, and separate toilet room. Honestly, you can’t go wrong - both rooms were gorgeous. I felt lucky to be here. One thing to note is that there is a boat launch beside the ryokan, so my open-air onsen on 3rd floor was not super private (there’s a screen to pull down if you want privacy, but it obscures the view). The 4th/5th floors would have more feeling of privacy. The kaiseki meals were beautifully displayed and delicious. The 2 nights’ menus were different but followed a similar (but not identical) format: 1) Aperitif, 2) Seasonal appetizers, 3) Soup, 4) Sashimi, 5) Main course (hot), 6) Steamed fish, 7) Grilled fish, 8) Palette cleanser, 9) simmered dish, 10) rice dish, and 11) dessert. My nakai, Fumiko-san, was lovely - friendly, helpful and knowledgeable. Breakfast was also included - it was half- buffet, with an elegant bento box with appetizers and tamago. It also included delicious tempura, made to order and delivered to your table. The hotel has a happy hour from 2:30-6:30 where a limited selection of tea, coffee, nonalcoholic drinks, beer and wine are free. You can enjoy them on the gorgeous terrace overlooking Mt Fuji with your feet soaking in the footpath (just not in your room). Lastly there are shuttles every morning to Kawaguchiko Station or any of the tourist sights on the way, and the hotel will send a shuttle to pick you up when you are ready to come back. The location of this ryokan could not be better - close to some great museums and on the North shore of the lake, which has the best views (and away from the touristy South shore).

We are family travelers with 2 young kids and booked the tatami room, however when we reached, we found the tatami room is not the normal tatami style with traditional futons. In website, it’s indicated as “Tatami room (Dog Friendly)”, we thought it’s just a tatami room, but it’s actually the room is dedicated for those bring dogs, so the information in website is a little bit misleading. There is a dog cage in the room and it’s not able to remove. We booked for 4 pax, only one bedsheet was found in the room, and we have to set up the futons by ourselves, which is not convenient for foreigners. We feedback to the staff on day 1, after that, they immediately attended to our issues. Here we would like to specially thank Mr. Shekhar Bhandari. He is patient and nice. He helped us change the room on day 2 when available. On day 2, he also provided us a free drinks during dinner. The food has a few selections. The staff here are polite. Overall, we are satisfied with the service.

屋上にて富士山を見ながら初日の出を見ることが出来ました！ さすが、富士山を見るために建てられたホテルだけあって、眺望も料理もサービスも大満足でした。 部屋はグレードアップで良いけど、かなり狭かった。 色々サービスが良いので目を瞑れました。 お正月に毎年来ている。という方居られましたが納得です。 また宿泊したいホテルでした。

Service is Impeccable, excellent. Really appreciated the hospitality of offer a dessert and beautiful wordings for celebrating me & my wife’s 14th Wedding Anniversary. Unforgettable Dining experience. Our room is facing FUJI mountain and we are so lucky that we can see it in the cloudy day. All facilities are good, we will definitely stay this hotel again and we will highly recomend to our friends & family to stay if they go to FUJI. To all staffs, you all doing an excellent job and keep going. We will see you soon in the future.

Fabulous “destination” hotel…. The food was incredible (either French or Japanese degustation style menu). You could not get a better viewpoint for Mt Fuji. Advice: traditional public onsen so no tattoos but they have private baths too so happy days; a car would be helpful as the taxi service is fairly sp****; if you don’t have a car then book Taka from Native Fuji Tours (he was 10/10)… and pay the extra for a higher floor… we had one with a bath on the balcony… stunning!

This is the second time staying in Fuji Ginkei, while the first time was in 2017. The reason I chose it when I went to Kawaguchiko the second time was the perfect location, service, and food when I stayed in 2017. First, I should thank the hotel staff. As you might know, it is tough for solo travelers to book a Ryokan room. As a search around the hotel list, which I think is perfect for the stay, Fuji Ginkei is one of a few hotels which said OK. I appreciate it. The location is perfect as you can see the lake and mountain simultaneously. For Kawaguchiko, only a few hotels have this kind of view. When you arrive at the Kawaguchiko station, don't forget to call them, and they will pick you up. However, when you live, if you want to take their shuttle bus, you need to check their shuttle bus schedule. I choose the Japanese-style room which a balcony since I want to take many photos from my room. It is worth it as the view from the room is perfect. I can stay in the room and watch Mount Fuji all afternoon. It even has an individual bathroom in the room, which is kind of rare. If you stay in the hotel in Winter, don't forget to use the outdoor onsen. It will be freezing to get in and out, but it is worth it as you will see a very clear sky and many stars when using the outdoor onsen. You will never forget it. Moreover, don't forget to go lakeside, which is only a few meters away. You can take perfect photos of the lake, Mount Fuji and the stars. It is impressive. Service is as good as before, which you can imagine. When you are having breakfast and dinner, the staff will talk with you, introducing the dish and telling you much exciting and helpful information. For once, I was discussing さかさふじ with them and really learned a lot. The dish is good. As I stayed for two nights, I think the first night's dinner was better than the second. For breakfast, I don't have too many things to say. Overall, the dish tasted good but not as impressive as in 2017, maybe because I tried some Michelin during these years, which increased my standard. Overall, it is an excellent hotel, and the price is not that high compared to other hotels around Kawaguchiko. Once again, is it worthy.

As a traveller with large tattoos, I wanted to leave a review here confirming that this onsen allows for guests with tattoos. This is the onsen review only. I went in the early afternoon on a Saturday and, while initially I shared the onsen with 4 other Japanese ladies, eventually I had the whole onsen for myself. Very hot water, 1 indoor pool and 2 outdoor pools, although one was not in use and empty. 1000 yen for 2 hours (bring your own towels), English website, easy to access from Kawaguchiko station.

I stayed at the Kogetsu for 2 nights in May and it was an unforgettable experience. Every detail was beautiful and thoughtful. I booked rather late and was not able to book the same room, so the first night I stayed in a Standard Western Style twin w open-air bath; and the second night in a Standard Japanese Modern w open-air bath (Triple). Both were on the 3rd (of 5) floors and both had stunning views of Mt Fuji. Both incorporated both Japanese and Western style. The first room had wood floors throughout and half-shoji screen doors so you could separate the bedroom and dining areas. It also had a small walk-in closet. The outdoor onsen was quite large (could easily fit 4 adults) and the patio was wider than in the Triple room. I posted pics of the Standard Western Style Twin and will post the pics of the Triple separately. In contrast the Triple room was larger and there was a gorgeous daybed (which becomes the 3rd bed) with windows on either side overlooking Mt Fuji. The onsen was a bit smaller (could easily fit 2 adults). The bedroom was carpeted, dining area had tatami-style mats, and hallway had wood floors. There was a wardrobe rather than walk-in closet in this room. Both rooms had a wet area for washing up before the onsen, a separate powder room, and separate toilet room. Honestly, you can’t go wrong - both rooms were gorgeous. I felt lucky to be here. One thing to note is that there is a boat launch beside the ryokan, so my open-air onsen on 3rd floor was not super private (there’s a screen to pull down if you want privacy, but it obscures the view). The 4th/5th floors would have more feeling of privacy. The kaiseki meals were beautifully displayed and delicious. The 2 nights’ menus were different but followed a similar (but not identical) format: 1) Aperitif, 2) Seasonal appetizers, 3) Soup, 4) Sashimi, 5) Main course (hot), 6) Steamed fish, 7) Grilled fish, 8) Palette cleanser, 9) simmered dish, 10) rice dish, and 11) dessert. My nakai, Fumiko-san, was lovely - friendly, helpful and knowledgeable. Breakfast was also included - it was half- buffet, with an elegant bento box with appetizers and tamago. It also included delicious tempura, made to order and delivered to your table. The hotel has a happy hour from 2:30-6:30 where a limited selection of tea, coffee, nonalcoholic drinks, beer and wine are free. You can enjoy them on the gorgeous terrace overlooking Mt Fuji with your feet soaking in the footpath (just not in your room). Lastly there are shuttles every morning to Kawaguchiko Station or any of the tourist sights on the way, and the hotel will send a shuttle to pick you up when you are ready to come back. The location of this ryokan could not be better - close to some great museums and on the North shore of the lake, which has the best views (and away from the touristy South shore).

We are family travelers with 2 young kids and booked the tatami room, however when we reached, we found the tatami room is not the normal tatami style with traditional futons. In website, it’s indicated as “Tatami room (Dog Friendly)”, we thought it’s just a tatami room, but it’s actually the room is dedicated for those bring dogs, so the information in website is a little bit misleading. There is a dog cage in the room and it’s not able to remove. We booked for 4 pax, only one bedsheet was found in the room, and we have to set up the futons by ourselves, which is not convenient for foreigners. We feedback to the staff on day 1, after that, they immediately attended to our issues. Here we would like to specially thank Mr. Shekhar Bhandari. He is patient and nice. He helped us change the room on day 2 when available. On day 2, he also provided us a free drinks during dinner. The food has a few selections. The staff here are polite. Overall, we are satisfied with the service.

屋上にて富士山を見ながら初日の出を見ることが出来ました！ さすが、富士山を見るために建てられたホテルだけあって、眺望も料理もサービスも大満足でした。 部屋はグレードアップで良いけど、かなり狭かった。 色々サービスが良いので目を瞑れました。 お正月に毎年来ている。という方居られましたが納得です。 また宿泊したいホテルでした。

Si vous n’êtes pas Japonais et pas motorisé cela risque d’être difficile pour vous. Le bâtiment de l’hôtel, sans charme extérieur (euphémisme) est difficilement atteignable par les transports en commun et cela est impossible le soir. Il existe une navette qui vient vous chercher le jour de votre arrivée et vous dépose à la gare le matin de votre départ ou pendant votre séjour (3 horaires le matin). Pour revenir il y a un créneau d’appel mais pour nous il n’a pas fonctionné. Les chambres sont très bien, grandes et avec une superbe vue sur le mont Fuji. Le personnel est serviable mais ne parle que très peu anglais et communique par google traduction. Cela peut amener a des confusions comme cela c’est passe pour nous. La personne qui nous a reçus s’est montrée particulièrement odieuse, ce qui n’a pas été le cas du reste du personnel fort heureusement. Pas de restaurants alentours la plupart n’ayant pas rouvert après l’épisode covid. Prix trop cher de mon point de vue, 250 euros/nuit pdj inclus, certes en très haute saison mais quand même. Mention spéciale au vieux monsieur qui conduit la navette, il parle anglais et est vraiment très bien.

This lovely hotel (its a bit dated, but everything is clean and very nice) is right on the lake, and very quiet. Its 10 minutes driving distance from the Kawaguchi-Ko bus stand/train station and there is a free hotel shuttle every hour. I would definitely go for rooms with a view - either of the lake, or of Fujisan. We went for rooms with lake view, and very much enjoyed it. The rooms are big and very comfortable, with a desk, an armchair and a sofa. There is also a small balcony, with amazing views of the lake. Its so peaceful, especially in the early morning or during sunset. The hotel is located in a large garden. There is an indoor and lovely outdoor onsen, where you can bath in the warm water whilst seeing bamboo and hearing birds. Breakfast is a good buffet. The restaurant for dinner is rather expensive, so i would recommend eating in one of the few restaurants in the small town.

Stayed for two nights and finally I got a much better sleep for the first time on my 2 week trip! Breakfast was ok, not fantastic-the place seems very deserted with many shops shuttered quite early on and streets dark. The bath was decent but nothing to shout about. Overall a value for money place just don’t expect too much

Service is Impeccable, excellent. Really appreciated the hospitality of offer a dessert and beautiful wordings for celebrating me & my wife’s 14th Wedding Anniversary. Unforgettable Dining experience. Our room is facing FUJI mountain and we are so lucky that we can see it in the cloudy day. All facilities are good, we will definitely stay this hotel again and we will highly recomend to our friends & family to stay if they go to FUJI. To all staffs, you all doing an excellent job and keep going. We will see you soon in the future.

Fabulous “destination” hotel…. The food was incredible (either French or Japanese degustation style menu). You could not get a better viewpoint for Mt Fuji. Advice: traditional public onsen so no tattoos but they have private baths too so happy days; a car would be helpful as the taxi service is fairly sp****; if you don’t have a car then book Taka from Native Fuji Tours (he was 10/10)… and pay the extra for a higher floor… we had one with a bath on the balcony… stunning!

This is the second time staying in Fuji Ginkei, while the first time was in 2017. The reason I chose it when I went to Kawaguchiko the second time was the perfect location, service, and food when I stayed in 2017. First, I should thank the hotel staff. As you might know, it is tough for solo travelers to book a Ryokan room. As a search around the hotel list, which I think is perfect for the stay, Fuji Ginkei is one of a few hotels which said OK. I appreciate it. The location is perfect as you can see the lake and mountain simultaneously. For Kawaguchiko, only a few hotels have this kind of view. When you arrive at the Kawaguchiko station, don't forget to call them, and they will pick you up. However, when you live, if you want to take their shuttle bus, you need to check their shuttle bus schedule. I choose the Japanese-style room which a balcony since I want to take many photos from my room. It is worth it as the view from the room is perfect. I can stay in the room and watch Mount Fuji all afternoon. It even has an individual bathroom in the room, which is kind of rare. If you stay in the hotel in Winter, don't forget to use the outdoor onsen. It will be freezing to get in and out, but it is worth it as you will see a very clear sky and many stars when using the outdoor onsen. You will never forget it. Moreover, don't forget to go lakeside, which is only a few meters away. You can take perfect photos of the lake, Mount Fuji and the stars. It is impressive. Service is as good as before, which you can imagine. When you are having breakfast and dinner, the staff will talk with you, introducing the dish and telling you much exciting and helpful information. For once, I was discussing さかさふじ with them and really learned a lot. The dish is good. As I stayed for two nights, I think the first night's dinner was better than the second. For breakfast, I don't have too many things to say. Overall, the dish tasted good but not as impressive as in 2017, maybe because I tried some Michelin during these years, which increased my standard. Overall, it is an excellent hotel, and the price is not that high compared to other hotels around Kawaguchiko. Once again, is it worthy.

As a traveller with large tattoos, I wanted to leave a review here confirming that this onsen allows for guests with tattoos. This is the onsen review only. I went in the early afternoon on a Saturday and, while initially I shared the onsen with 4 other Japanese ladies, eventually I had the whole onsen for myself. Very hot water, 1 indoor pool and 2 outdoor pools, although one was not in use and empty. 1000 yen for 2 hours (bring your own towels), English website, easy to access from Kawaguchiko station.

I stayed at the Kogetsu for 2 nights in May and it was an unforgettable experience. Every detail was beautiful and thoughtful. I booked rather late and was not able to book the same room, so the first night I stayed in a Standard Western Style twin w open-air bath; and the second night in a Standard Japanese Modern w open-air bath (Triple). Both were on the 3rd (of 5) floors and both had stunning views of Mt Fuji. Both incorporated both Japanese and Western style. The first room had wood floors throughout and half-shoji screen doors so you could separate the bedroom and dining areas. It also had a small walk-in closet. The outdoor onsen was quite large (could easily fit 4 adults) and the patio was wider than in the Triple room. I posted pics of the Standard Western Style Twin and will post the pics of the Triple separately. In contrast the Triple room was larger and there was a gorgeous daybed (which becomes the 3rd bed) with windows on either side overlooking Mt Fuji. The onsen was a bit smaller (could easily fit 2 adults). The bedroom was carpeted, dining area had tatami-style mats, and hallway had wood floors. There was a wardrobe rather than walk-in closet in this room. Both rooms had a wet area for washing up before the onsen, a separate powder room, and separate toilet room. Honestly, you can’t go wrong - both rooms were gorgeous. I felt lucky to be here. One thing to note is that there is a boat launch beside the ryokan, so my open-air onsen on 3rd floor was not super private (there’s a screen to pull down if you want privacy, but it obscures the view). The 4th/5th floors would have more feeling of privacy. The kaiseki meals were beautifully displayed and delicious. The 2 nights’ menus were different but followed a similar (but not identical) format: 1) Aperitif, 2) Seasonal appetizers, 3) Soup, 4) Sashimi, 5) Main course (hot), 6) Steamed fish, 7) Grilled fish, 8) Palette cleanser, 9) simmered dish, 10) rice dish, and 11) dessert. My nakai, Fumiko-san, was lovely - friendly, helpful and knowledgeable. Breakfast was also included - it was half- buffet, with an elegant bento box with appetizers and tamago. It also included delicious tempura, made to order and delivered to your table. The hotel has a happy hour from 2:30-6:30 where a limited selection of tea, coffee, nonalcoholic drinks, beer and wine are free. You can enjoy them on the gorgeous terrace overlooking Mt Fuji with your feet soaking in the footpath (just not in your room). Lastly there are shuttles every morning to Kawaguchiko Station or any of the tourist sights on the way, and the hotel will send a shuttle to pick you up when you are ready to come back. The location of this ryokan could not be better - close to some great museums and on the North shore of the lake, which has the best views (and away from the touristy South shore).

Si vous n’êtes pas Japonais et pas motorisé cela risque d’être difficile pour vous. Le bâtiment de l’hôtel, sans charme extérieur (euphémisme) est difficilement atteignable par les transports en commun et cela est impossible le soir. Il existe une navette qui vient vous chercher le jour de votre arrivée et vous dépose à la gare le matin de votre départ ou pendant votre séjour (3 horaires le matin). Pour revenir il y a un créneau d’appel mais pour nous il n’a pas fonctionné. Les chambres sont très bien, grandes et avec une superbe vue sur le mont Fuji. Le personnel est serviable mais ne parle que très peu anglais et communique par google traduction. Cela peut amener a des confusions comme cela c’est passe pour nous. La personne qui nous a reçus s’est montrée particulièrement odieuse, ce qui n’a pas été le cas du reste du personnel fort heureusement. Pas de restaurants alentours la plupart n’ayant pas rouvert après l’épisode covid. Prix trop cher de mon point de vue, 250 euros/nuit pdj inclus, certes en très haute saison mais quand même. Mention spéciale au vieux monsieur qui conduit la navette, il parle anglais et est vraiment très bien.

This lovely hotel (its a bit dated, but everything is clean and very nice) is right on the lake, and very quiet. Its 10 minutes driving distance from the Kawaguchi-Ko bus stand/train station and there is a free hotel shuttle every hour. I would definitely go for rooms with a view - either of the lake, or of Fujisan. We went for rooms with lake view, and very much enjoyed it. The rooms are big and very comfortable, with a desk, an armchair and a sofa. There is also a small balcony, with amazing views of the lake. Its so peaceful, especially in the early morning or during sunset. The hotel is located in a large garden. There is an indoor and lovely outdoor onsen, where you can bath in the warm water whilst seeing bamboo and hearing birds. Breakfast is a good buffet. The restaurant for dinner is rather expensive, so i would recommend eating in one of the few restaurants in the small town.

Stayed for two nights and finally I got a much better sleep for the first time on my 2 week trip! Breakfast was ok, not fantastic-the place seems very deserted with many shops shuttered quite early on and streets dark. The bath was decent but nothing to shout about. Overall a value for money place just don’t expect too much

We stayed in the hotel for two nights and had already informed the receptionist when we checked in that two friends would come visit on the next day where they stayed in another hotel closer to FujiQ. When our friends came, one of their staff blocked our way and accusing us that we had more people staying than we booked in an unfriendly, rude and arrogant manner as if he was a cop and caught us did something bad. We explained to him in both English and Japanese translation that our friends were just here visiting. We showed him their other hotel booking confirmation but he said no guests were allowed to come visit in any hotel and this is their some Japan hotels authority’s rule! We asked him proof of such rules which of course there isn’t any. No proper apologies and poor attitude remains from that staff. Very bad experience with the staff here. Other than that, the hotel property and facilities were great.

We are on a guided tour and were fortunate to stay at Regina. It was good in every way - great rooms, excellent checkin, hot shower and comfortable bed. WE had a traditional Japanese dinner and it was probably the most complete (and very tasty) meals we have had so far. Also the breakfast was handled smoothly and the food was hot and tasty. Be aware that this hotel is a short way out of town, but has great views of Mt Fuji.

The location is nearly to the train station. Easy to access for car but if you carried the big luggage you need to go across the road and entrance at the back. Just a short walk to convenient store including the restaurants as well. Very closed to Fuji-Q Park. Staff of the hotel very helpful and serviced - mind.

Exterior looks of the hotel looks very old and can tell it look dated but was surprise the interior of the hotel like the rooms were quite well maintained. Everywhere looks quite clean and looks quite spacious. I got the triple sharing room which still has space to put luggage and an armchair. The toilet was decently clean and love the view it has a view of Mount Fuji and Fuji-q park. Caught a clear view of Fuji san at 7am on the 2nd day in kawaguchiko.

Stayed at this accomodation one night. Room had no power to begin with, and staff had to scramble to fix the issue. Not a good first impression. Room was passable but staff are, quite frankly, terrible - trying to communicate with any of the staff even for simple requests (like trying to arrange a taxi) was like pulling teeth. It was advertised as a tourist hotel, but none of the staff seem to speak English - I understand not everyone does, that’s fine - but at least make an effort to assist or find someone who can - all I got was a shrug and staff staring at me as if I had two heads. Perhaps they need more training, because service is poor. If this was a cheaper place to stay it would be easier to overlook, but with the going rate of a room (not cheap) I expected better. Advertised as tourist Not good, and overall not a happy customer.

We stayed one night and hired a driver for the trip. The view around there is beautiful, waking our just a few meters away there is a donki donki, where u can buy some things. And Walking along the street there are a few restaurants. Good point is we booked a family villa. There are two floor and two toilets. The bathroom is relatively small but ok for most Asian size. Hotel breakfast is just simple bread and cereal. So i would suggest to eat breakfast not in hotel. You can grab some food in hotel, but probably you will need to plan for another meal soon . But that’s totally not a problem at all as if you are travelling around the attractive places , you will easily find good food to fill your stomach . Overall this is a very great place to stay if you have own transport