Hotel terbaik di Zermatt

We had a wonderful 2-night stay at the hotel and it was a beautiful start to our first time in Switzerland :)The room was very clean and spacious with a cosy feel, the views were amazing and the location very convenient. The staff were warm and friendly, especially the sweet lady at the reception. We enjoyed their breakfast buffet too. Overall, the hotel is an excellent place to stay in and deserves more than 5 stars! Highly recommended!

a simple nice hotel, friendly n helpful stuff, i like the public area which we can chill talking at 1st floor ,honesty bar

四星酒店大堂和室外休閑區都挺溫馨，送迎賓香檳，需要也可火車站接送。房間和衛生間都還乾淨舒適，服務也熱情。 缺點啊:1, 酒店大門是正對河邊一大片墓地，雖然瑞士墓地都有花有草，不驚悚，但介意的要注意房間朝向。 2, 12歲以上加床180瑞朗太貴了！都可旁邊酒店訂個單間了。慎！

1.這家酒店在半山腰上，有接送班車，但是晚上7點就下班了，酒店入住提示上根本沒說這一點，衹寫了班車免費，我們以為一直有班車接送，那天坐火車到了后9.30了，酒店說沒有班車了，公交也下班了，導航看步行17分鐘左右，結果，全是爬坡路，累個半死，半路上又不好打車了，累吐，全家大半夜的推着行李，累的滿頭大汗，冒椒火辣，心情糟糕透了 2.酒店分明預訂成功，但還有兩天就要入住的時候，沒有任何通知，就說信用卡扣款失敗，並且滿房，還好攜程在這一點做的非常好，幾次溝通才又讓代理商放了一間房出來，這裏必須誇獎攜程 3.酒店前台人員還是比較好，出發那天我們去玩滑翔傘，主動提出到點把行李幫我們送到火車站，不用我們再返回取行李

The staff was very rude and unhelpful (except for the waitress at breakfast she was so kind.) They constantly seemed bothered by questions, and were often not at the front desk during the day most days we were here. At night, no one staffed the desk, and the hotel leaves keys unattended at the desk with guest names on them for pick up. As a female, this made me uneasy and seems like a safety concern. My last day there was a snow storm most of the town was shut down. But the staff wasn’t even at the desk to help get water/tea from the bar that is supposed to be open 8-16:00. They say they have a shuttle for guest but the first day they weren’t will to pick me up just before 14:00 since they stopped at 14:00, and going back my last day they were shuttling guest for the snow. They acted bothered when I asked them to assist me with booking a tax to the train station. rooms were OK but very small. Wouldn’t recommend staying here largely due to how unhelpful the staff was. You can find similar rates for much better service.

I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office. Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.

This is very near the train station so I did not have to drag my luggage very far. However due to some roadworks the path to the hotel was not so clear. Still it was not that difficult to get to. The gentlemen on the first day was welcoming and helpful but did not speak very much English. Luckily I speak some Spanish. He helped me to my room even though there was an elevator. The room was clean and adequate size. The bed was comfortable. Lighting was adequate. There was a kettle and tea and even a fridge. The tv had English channels. The bathroom had a tub and heater. The heater worked the first night but subsequently did not work. Another lady staff on the second day came to my room when I complained about the heater not working. She put her hand to the heater and declared it was warm. Did she think I cannot feel that it was stone cold or is her hand not feeling the cold? Or maybe she just want to dismiss the issue for whatever reason. The room also had a heater but I did not use it. Still it was a good stay. Breakfast had variety and was good.

We loved staying at Mont Cervin. Great quality of service and perfect location. Breakfast is great and we got a horse and buggy ride that was fun. Bar has good selection of drinks. We got a suite, and it was astounding view and beautiful setup. Best of our Switzerland stays. Only negative was room didn't have A/C.

Excellent Matterhorn view from the room. Christina, I guess the owner of the hotel with excellent service and hospitality. However, the breakfast restaurant crews were not at par on service. Sight some argument with the tour group for table sitting arrangement which was not handled well. The crews wee also not with expected service too. The 2nd day breakfast was finished at 8am and we were told that it will not be replenished and that it was for the day. The spread with some left overs and we were not being offered any other arrangement. This is not acceptable with breakfast package. End up we hv to prepare ourselves with our own food. Very disappointed with this.

The train ride from Grindelwald to Zermatt was beautiful, there was a seamless bus transfer from Visp to Täsch due to the June floods. Bruno at reception was great and replied emails promptly, arranged a shuttle van / buggy for us at the train station (alight at the designated Hotel Shuttle area). Also a free phone booth to call hotel shuttle too at station. Our duplex room on the 4th floor between 405-408 has a jaw dropping view of the Matterhorn from our twin balconies, which is great when taking sunrise photos of the famous crimson mountaintop view at 5:50am. Room was spotless and nicely furnished, lots of Power plugs, modern bathrooms with large jacuzzi, beds are v comfortable. Spacious cabinets for clothes and gears. Slippers and bath robes. Conveniently located within walking distance to town and local bus stops. Breakfast is included and nice choices (eggs and omelette and pancakes are cooked at request). We didn’t try the pool and sauna. No aircon but ok to sleep with open windows since there are drapes (like fly screens), also cool at night. the Gornergrat train track is located next to the hotel , but not noisy at all. There is a guest toilet at entrance too. The extra bed for my child is v comfortable. Right opposite the Sunegga station for skiing. For day trips to Matterhorn paradise or Gornergrat , just 8-9min walk or use the free bus service under the bridge.