We had a fantastic stay in El Nido despite challenges at this hotel and the *********** description being inaccurate to the room. Pros of staying: easy access by tricycle off the main road, beautiful sunset views, free kayak rentals, great and attentive bar and restaurant crew, good but very limited breakfast, air-conditioned rooms with outdoor drying racks for clothes. Cons of staying: far from town, no hot water, brief loss of power, terrible to no internet, dogs and cats with mange that will put their paws on your lap while you eat, variable quantity of food for breakfast (sometimes 1 egg, sometimes 2), they do not clean your room, front desk will lie to your face over several important issues (see below), (and minor issue) instant packet coffee only. As for the front desk issues: I at first thought there was a gap in communication, but things kept happening that made it clear they were just negligent and rude. I would like to preface this by saying I've spent over 4 months in the Philippines with no issues communicating even when both individuals don't understand the other's language. This hotel's website is in English and is marketed in English. The front desk also showed their hand by remembering several details including our van transfer time and date while pretending to not remember several other things they literally wrote down on the same sheet of paper. Most of our communications were with Catherine Apa. 1. They tried to kick us out before the day they told us we were checking out. We had booked a 3-night stay and tried to add another day online, but were unable to modify our reservation. We booked a 4th night separately and were happy to switch rooms if we had to. The first thing we did on arrival was to ask if we could stay in the same room for all 4 nights. They said OK and scheduled our van transfer to the airport the morning after our 4th night. Thank God we were in the room at 12PM the day before check-out, because they tried to make us leave. I showed her my reservation (again), and she told us we would have to move to a different room. She said ”don't worry, it's a deluxe room with the same price with an ocean view. But you have to get out now because someone else booked your room.” OK, so we hastily pack up the whole room and just as we finish, she pops in to tell us ”actually you can stay here” with no apology whatsoever. At this point it felt like she was messing with us. The excuses were ”our desk computers don't connect to the internet” ”you are booked twice, for a 5 day stay” (which makes no sense) and ”actually there are people in the new room right now.” 2. They insisted our tour meeting time was wrong and refused to schedule transportation at the time I asked for. The tour said 8AM sharp, and she absolutely insisted on leaving at 8:30AM. She said the tours leave 9-10 so there's no way you need to be there at 8. I asked several times to get there at 8 and she just wasn't having it. So we booked for 8:30. T
Cemerlang
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