Hotel Fenghuang dengan Kolam Renang

We had the best service of our trip at this hotel- they truly go beyond and above. It was only a 15min Didi from the train station, also the bus shuttle from HSR to the city is right in front of the hotel. The location is perfectly situated at one side of the main bridge, but a nice 5min stroll away such that you are away from the noise on the main ***** (in front of the river). Also, no mosquitoes. We initially booked a riverfront hotel but I am SO glad that we changed to this hotel after actually walking the whole tourist ***** on foot. Legit the cobblestones near the river are terrible, and cars can’t get in so it’d have been a nightmare. Next, Xiao Dai （小代） who helped us and the manager were all so sweet. 小代answered all our WeChat questions extremely promptly (literally 1-2mins), and when we asked about the free laundry self use machine onsite, she offered to have us leave it in our room and do it for us so we could go out and explore. I thought this was truly above and beyond- she picked the clothes up from our room, washed them (separately as well for colours and whites), hung them and sent us a photo, dried them and returned them to us folded and freshly laundered. We were simply floored by this level of service. They are so so so kind and I can’t recommend this hotel enough for their kindness and eagerness to ensure your comfort during your stay. We stayed on the 7th floor in a suite and it was very comfortable- the bed itself and pillows were just right. Sheets felt high quality, pillows not too stiff and high, duvet was fluffy and nice. I liked that the toilet is separated from the shower and vanity- the soft but bright filtered lighting for the bathroom vanity was amazing for getting ready (for the girls who are sick of hotels with dark lighting and can’t do their make up). The room was spacious and although some aspects were a bit outdated, it was clean large and comfortable - we were so happy with our room. They also gave our group of 3 girls 4 room cards which allows for each card to breakfast. The breakfast ayis were so nice and made eggs freshly your way when asked. The cucumber and radish pickles were yummy and we really liked the corn soup and congee as well as all the vegetable dishes. The selection was good for us, as we like clean and simple, easy to digest and nutritious foods in the morning. Oh yeah they also sent us to the HSR on check out without charge, in the hotel’s car. They were so prompt in getting us to the HSR and the driver was really considerate, safe and careful. Literally the most calm drive we’ve experienced in China. Side note- the gym is massive and looks largely unused but the equipment is good, there are weights and cables and everything. There’s also a pool table and table tennis. A yoga room complete with a good amount of gear and mats.

Definitely the best hotel and home stay in Fenghuang. The experience was amazing. The hotel services and hygiene is a 10/10, the staff is so kind and always available. You can feel how big effort they put on the customer experience. By the way, lunch in their restaurant is probably the best in the whole town, amazing produce and cooking technique, the best way to try Hunanese food. The whole team was amazing, but our main host, XiaoYang “小杨”, was so incredible. He really makes you feel special, lever service in town 100% sure. Highly recommended.

孩子們一進屋是滿滿的驚喜，用孩子的話説，這個房子真是低調奢華有內涵啊，哈哈哈，確實，一進院裏時是一個再普通不過的居民區，但是一進屋，出乎意料的大，之前這裏應該是一個轟趴館吧，特別適合帶孩子的幾個家庭一起住，孩子玩的開心

The hotel is very good with a nice big clean room. It provides shuttle bus service every hour between 7:30 am to 14:30 pm from hotel to train station. But no pick up service. The staffs are friendly and helpful. The problem is its location. Me and my friend arrived at train station after 6pm. There is no taxi waiting for you. We waited for 30 minutes and finally shared the taxi with another 2 people. After checking in , we had problem to find a taxi to go to the center of ancient town. Although the staff helped us to call the taxi , it took about 45 minutes for the taxi to arrive. If you can have enough time or you have car, I recommend you to stay here. Otherwise, I suggest you to stay in the center of town.

衞生：非常乾淨整潔，有家的感覺 服務：温馨舒適周到，早餐豐富可口 設備：全屋智能，語音控制。房間與房間，房間與總枱皆可語音通話連接。現代先進的物聯技術，方便可靠。 文化：酒店內飾充滿濃郁民族特色，焟染，刺綉，銀飾隨處可見。融民族與現代於一體，既適合60後的苦情歌又適合90後00後的現代瘋。“我明白你會來，所以我等你”

Would definitely recommend this homestay! The service was perfect, location was good, room was clean. We had a free upgrade, best homestay in town. Even arranged transport from homestay to railway station. 😊

一進大廳就很喜歡，一個超大的當地非遺紙紮，房間温馨明亮，遊玩累了一天，沖個熱水澡洗衣機也自帶烘乾，前台小姐姐服務很好，很細心，還有小姐姐幫主動拿行李，服務真的很暖心，給我們規劃的路線也很好，回來後美美的睡上一覺真的特別舒服，早餐也不錯，自助形式，空間特別大，我們説好了下次還住這裏，太棒了，對了，這裏還有銀杏樹，拍照也超有氛圍的

簡直不要太完美！首先服務老闆小姐姐沒得説，親自開車免費接送，房間又大又乾淨，床品一看都是品牌的，不糊弄人，吃的地道的老闆家自種的綠色蔬菜，最開心看到老闆家製作土家燻肉，免費的大餐，真心感覺在自己家一樣。牆裂推薦

昨天入住的， 必須給個好評！剛到鳳凰古城，在平台上找了下酒店，下單後，前台立即聯繫了我們，還給我們講解了鳳凰古城遊玩攻略，問了好多問題，前台小姐姐都很耐心給我們解答。大致描述一下酒店情況：新開的酒店，在鳳凰古城下游邊上，步行到江邊大概五分鐘，停車也方便，酒店後山上有温泉，但我們行程太趕，來不及泡，下次來了一定去體驗！房間裝修風格簡約大氣，還有智能小度，第一次入住這種智能語音控制酒店，新奇，玩了好久“小度小度”，哈哈哈哈哈，衣服臟了拿去洗，第一次用智控洗衣機，還是打電話給前台後台給我們啟動的，打了好幾個電話給前台，我都不好意思了，為前台小姐姐的耐心點贊！！！

房間設施很新，都是智能控制，連外部樓梯都有樓梯燈。從老闆到服務人員都很熱心，幫忙接送行李。停車在附近停車場，老闆還騎摩託把我接回來，早上又帶我過去，並交了停車費。酒店並不在鎮子中心，走到鬧市的地方要十幾分鍾。鳳凰打車比較麻煩，出門都得靠走，這點不太友好。 唯一有點不好的地方是，我們帶了小朋友，衝著點評上説有泳池才去的，誰知下午到了説在放水，到第二天早上才放好。問題是早上泳池又是不開放的，這點就有點納悶了，為什麼不利用晚上和早上來換水呢？好在我們看到離河邊也不遠，自己跑下去到河裡戲了一下水，也算意外收穫。