Hotel Best Western di Naples

Lokasi yang sangat cekap, anda boleh menemui semua yang berdekatan. Untuk lawatan bersiar-siar, Metro Line 1 terletak tidak jauh. Penduduk yang menduduki kawasan itu sangat Afrika, tetapi benar-benar selamat. Hidup di jalanan, jadi jalan itu sentiasa penuh dengan orang. Saya membaca bahawa terdapat cerek elektrik di dalam bilik, tetapi saya terpaksa memintanya dan mendapat cerek elektrik yang kotor, seperti telur goreng kering. Penyambut tetamu memberitahu saya ia berkarat dan ia tidak membunuh! Selamat datang ke Naples! Saya membersihkannya dengan baking soda. Kotorannya bagus, tetapi saya pasti ia tidak berkarat. Walau bagaimanapun, perkhidmatan ini masih tidak mencapai standard, walaupun ia hangat dan bertolak ansur. Anda boleh membawa pulang piza pada bila-bila masa, walaupun pada pukul 3 pagi!

When arrived our first impression wasn't that good in terms of the hotel's entrance, as well as it's reception (it looked like very old, damaged and not renovated for ages) , but fortunately our rooms where renovated, as the photos shown in their website (superior double rooms), with well-working air-condition, small fridge(supplied with some free snacks and soft drinks) , hair dryer and safety box. WiFi was really poor, we didn't have signal almost at all during our 5days-stay there. Breakfast was tasty, many options for sweets and salty tastes, and the ladies serving were very kind and smiling, willing to help, despite the fact that their English wasn't in good level. On our arrival they wanted to charge us more for the tax fee per night, while we weren't informed for that before our arrival, but we sorted out and agreed to not pay the difference in the end. We could leave/store the luggages for free for a couple of hours after our check-out, which was very helpful and nice from them. The location was good as it was 2' on foot from Garibaldi central station and 15-20' walking form the historic center, but bad in terms of neighbourhood (too dirty street, awful smell outside hotel from street's rubbish etc and the feeling was strange in the night walks, you could feel kinda unsafe due to the people living and walking around that street-especially when talking about family booking with kids). Also while our stay there some renovations were taking place and the elevator was all the time busy and we had to wait some times to get down from 5th floor or use the stairs eventually. For its prices, it was okay the overall experience.

Disgustingly dirty hotel. Shower floor is filthy and stained with black mold-like substance and nasty white stains. Shower was clearly not cleaned, so that calls into question the cleanliness of the entire room. Laura, the hotel manager, proudly said all rooms are like this and offered no recourse when we requested a remedy (no other room, alternative BW property). We decided not to stay at this hotel. Upon attempting to check out (within an hour of arriving), Carlo, the desk clerk, was rude and unhelpful. He left us standing at the desk waiting for him to complete our checkout whilst he helped multiple other guests with check in. When we finally asked what was taking so long, he told us there was nothing for him to do and refused to provide any check-out receipt/documentation. He looked at us surprised like we were standing at the desk for fun. Staff here is probably some of the worst in the industry. Best Western should be ashamed at this property. I was apprehensive booking a BW hotel, but the pictures seemed nice. I wholly regret my decision to attempt to stay here. We found another property in the Spanish Quarter which was an amazing bed and breakfast, so at least some good came of this terrible experience. I'm quite shocked how this hotel has such high marks from other travelers. If commuting by train, you'll need to cross a walking bridge down a sketchy alley. I read in other reviews that other hotel guests were mugged at gunpoint on this bridge. I can 100% see this happening. This area looks run down and unsafe. If you decide to book this hotel, ... good luck