Hotel Mesra keluarga di Paramaribo

Decided to spend a weekend with my wife and son here before a month long trip. Keeping in mind that it cost over US$ 300 per night which is more than an average HILTON, MARRIOTT, or HYATTT; there was quite a lot to be expected. Unfortunately, the issues began at check-in. It was not a smooth experience, and both check-in assistants seemed not to be adequately proficient in the English language. They did not explain some of the amenities the hotel offers, and more importantly the operational procedures of the hotel. (I later had to learn that the hotel does not accept deposit by credit card). We settled into our room which was clean, spacious, and well furnished. What they could improve were the pillows. Either the quality of the pillows was inferior, or they had already been used for quite a while. We then descended to the pool area for a swim. The pool itself is the highlight of this resort. The pool is designed as a watering hole in the amazon; so it is surrounded by rock and bush formations. It even has a multi-cascade waterfall which covers a grotto. Last but not least is the full service swim-up bar. As nice as it was, the area was over crowded and seating around the pool seemed to be taken-up by walk-in guests. The main issue though was that there seemed to be a clear lack of coordination and understanding between the waiters, bar-men, kitchen, and administration staff. The waiters were heavily understaffed which led to confusion, long waiting times, and small ques. For dinner, we decided on ordering room service as we were already tired and phased out from the day. They offered room service from both the café at the swimming pool, or from the main grill restaurant. The menu was varied, allowing it to cater to your specific taste, and the food quality and presentation was impressive. Overall, its not a bad property. It is just that the quality of the staff and coordination really need improvement.....if not, then it is not worth the prices the hotel asks.

Très joli hôtel, très propre. Les propriétaires sont charmants et les petits déjeuners sont copieux. Situe proximité de restaurants. et à quelques pas du quartier ancien. L’atmosphère y est familiale et un bar se situe dans l’hôtel. Excellent

The Ramada Paramaribo Princess Hotel is very simply a hotel that does not understand hospitality, and cares only about extracting every last penny they can from people. They absolutely don't care about the customer experience. I made my booking through *****. I pre-paid in full, but the hotel said they didn't receive payment. They said this has been happening for all ***** bookings, not just mine, because their booking partner is not paying them. They also said they cannot reach their booking partner to resolve this. So they are forcing guests to pay again, this time directly to the hotel, and then hope the guest can get a refund from *****. They absolutely don't care about how this makes the customer feel and even though they know this is happening, they take no steps to prevent it by proactively reaching out to guests, canceling such bookings and dealing directly with guests to avoid any nasty surprises like this. In such cases, it's very simple: any bookings they are accepting via third parties should be honored and guests shouldn't have to pay twice because of problems in the hotel's payment systems with their supplier. But, the hotel actually doesn't care about this at all because they want their money and that's all they really care about. I even called ***** from the reception, they knew my booking was valid and the whole thing dragged on for 2 hours, but they refused to budge. While this was happening, they didn't offer me anything, not even a glass of water. I asked if I could sit down and they said no, they don't have any chairs near reception. How hard would it be to bring a bottle of water and chair? It's a sign of a complete lack of hospitality and a greedy mindset focused only on the customer's money, not their experience and comfort. While I was having all this argument, another man named ”Termi” intervened and started raising his voice at me, ordering me to deal with *****. I was already doing so, but he kept repeating himself and cutting me off. At that point I asked who he was and another employee told me he's the head of security. He kept standing there staring at me, and when I asked why he was doing so he said ”don't mind me”. Even when I told him I was extremely uncomfortable with his presence and him staring at me and engaging with me the way he did, he continued standing there. What a disgraceful way to treat a customer who is already under a lot of stress! After all this, I ended up paying them because ***** was unable to guarantee me a refund, thus effectively overpaying and I had to spend hours trying to get a refund from *****. The Ramada Paramaribo Princess Hotel never apologized for what happened nor offered me anything for the terrible experience. The rooms here are dated and ugly. The property is in dire need of a renovation. There is insufficient light in the rooms. There is no socket near the bed to plug in a phone. The shower leaks making the whole floor wet. All signs of poor upkeep, again to maximize the

Great location, great staff, beautiful gardens and pier, lots of good facilities and very nice pools. Why not 3 stars? Staff is immaculate and treat you very well. Very service oriented. If you want to spend a lazy day in, this is the place to be. You're like after well and all the pools you can use, or do a little sports or king size chess, very relaxed day(s) to be had here. Food and drink are good and not ridiculously priced. Now why not 5 stars, some issues with the room you just don't expect from an establishment like this. A noisy A/C in one of the rooms, used glasses not refreshed or cleaned up, found a wet bathrobe in one of the rooms (other room didn't have bathrobes, take your pick which is worse), safe not working because of corroded batteries, one coffee cup in a room for two, one room not cleaned after 16:00. All not major issues, but not what you'd expect from an establishment such as this. I'm sure, had it been reported (the room cleaning was reported and done instantly btw), they would have solved the issue but for the money you pay this might have been avoided.

The Torarica Resort is a very good hotel. The property is very expansive close to a beautiful river, and it also adjourn the Royal Torarica hotel. The staff are very friendly, they know their stuff, very professional and always wear smiles on their faces. The food in thd hotel is very hood and the portions are on the very large sizes. The only downside is the booming music coming from one or two specific bars and lounges directly opposite the hotel. The noise kept us awake most of the nights, with thunderous shakes of the windows. The hotel management must engage the government to either move the clubs or limit their unnecessarily loud music to the daytime.

Andean Trails / Wilderness Explorers booked me into Hotel Palacios prior to my trip to Kabalebo. Shreenka at the front desk was the first welcoming, hospitable and friendly person I met. She was so welcoming I felt at home immediately. The other staff only added to the welcoming atmosphere. The hotel was in a perfect location - walking distance to the Fort, past the Presidential palace,thru narrow roads lined with old Dutch houses. It was also close to the Mosque / Synagogue & the shopping areas. And with a Bank with an ATM 2 buildings away. Breakfast was generous & good. The room was clean & well appointed, with a comfortable mattress & good pillows. Would definately stay there again ! All in all a great stay

Super