Pengguna Tanpa Nama
24 Disember 2024
一间极其不友好的酒店,别住。That's a terrible hotel.
1.The location is not as the app shown, the app location shown is the previous hotel, maybe the boss sold the hotel and now the hotel located there is ANONA, the Secret Cliff Resort is opposite the ANONA.
2.All thing in the hotel room is klunky,the phone,the AC, ect. The toilet shares the room with the shower place and no exhaust fan (no ventilation). The bedsheet is dirty,The toilet bowl is blocked, the bedside socket had no power, the technicians could not fix it even working for long time, nearly 1 hour.
3. The front desk duty manager (lady,on duty on 19th,Dec 2024 afternoon) is arrogant,she told us the hotel doesn't offer disposable toothbrush and slippers because the hotel price is low(we booked it 439hkd,more than 2000฿), if we want to have toothbrush and slippers, we need to pay or we need to go to another more expensive hotel. And she refused to show us her name tag. She refused our refund request(based on the poor facilities and poor service) even our agent send refund request.
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