Hotel Mesra keluarga di Shangri-La

This hotel is located in the north part of Shangri-La, about 10 minutes drive from the old city of Shangri-La and within walking distance from the bus terminal. The hotel room was very cozy and clean. The breakfast was excellent, and included some tasty ******* breads. The only issue I had was that the hotel does not work with a travel agency. The hotel staff suggested that I go to the old city and find a travel agency there, which I did.

I stayed in the suite at this hotel. It was a great and very comfortable stay. Everything about the suite was elegant and built for comfort. The hotel has a restaurant that makes delicious Yunnan inspired dishes. The yak stew and the potato dishes were especially good. The staff was nice and friendly although language presented a barrier. (Thankfully there are translation apps.). The pool was a little weird though. It's presented more like a pond in the middle of the hotel rooms. There seems to be only one access point to the pool and there is zero seating. Its rimmed by plants and trees. Very strange. But thats the only criticism of the hotel. Everything else meets and exceeds expectations of a hotel. And its within walking distance of the old town.

We choose the hotel because of the scenery. It is located near Napa lake. The view from our room is superb. There are lake, glass land and Shika mountain in front of our room. The room is clean and well-equipped with amenities. We are so impress with everything.

Pros: Helpful owner which even drop us off at station and allow us to leave luggage at his other inn. Left stuff behind and they help to courier it to us. Herbal footpath soak was provided, including one time use plastic for the tub. Cute room, exactly same as trip photos. Could be cons for ppl who are afraid of dogs but the dogs were super friendly and cute, that came running to gate to welcome us. Help to heat up food that we brought. Breakfast was good. Cons Location whereby you need a car to get to. Only two restaurants deliver food there. And if you want order dinner from them, have to inform in advance. Wasn’t aware and did not order in advance but they had kindly allow to order hotpot (which honestly was abit pricey). So please prepare food before heading there. Will definitely go again if I were to go Shangrila as the only con was the location which is already stated on the listing.

This is the best guesthouse/hotel i’ve checked in during my trip to China. I would say 💯 the best. From the host, the services, the room & everything! The best part is they provide ******* outfit for their guests and its for free. You can wear the costume & gontk Napa Lake which is only 5 minutes walking from the hotel. Take photos as much as you want. One of the host also is very good with English. I give A+ for that. The room is superb, i love the vibes of this hotel! And the beautiful host send us to the railway station for free! I really appreciate it! Definitely will recommend it to my friends and fellow

My room in Feifan is going to be the highlight of the stay. It is large, spacious for family of 4. The second floor is definitely the cutest part. We really enjoy our stay here. The host also helped us with all travel related needs like ordering taxi, sending us chaffeur to tour the Napahai, bringing us luggage, as well as picking us up at the train station. One thing to add, I felt like a proper training for the reception would really elevate the overall ”luxury” experience. The breakfast needs more depth, maybe ******* meal will make this more special. Kudos to the manager for sending us back to the train station. Notes for foreigner, try to get locals to phone the hotel number to inform them about your booking so they can have your wechat for convinience.

The front desk staff are very friendly n helpful. The hotel lobby has the feel of ******* culture , nice & grand . The hotel is located in the ancient town, convenient to walk around to shops n many restaurants . The hotel help us to get their day off Driver to drive us around (a half day trip )with reasonal price . The room is clean n comfortable. with fresh fruits provided too . During night time. (9pm) The staff served the milk to the room too.

When we first arrived at the homestay, one of the brother hurriedly came out to carry our luggage in. The check-in process was smooth and done swiftly. Thereafter they even helped us to carry our luggages up to our rooms as we stayed at level 2. The room was spacious and clean, with heater and oxygen tank for us just in case we may need it due to the high altitude. The dog there was so cute and size a huge size! Breakfast was decent as it’s their traditional Mixian and they also served drinks like Coffee and Soya Bean too. Overall a good stay and we enjoyed ourselves very much.

環境：環境很藏式風格 乾淨明亮 還自帶一個小陽台 熱水穩定 暖氣很足 衞生：乾淨衞生 乾濕分離好評 服務：前台餘思琪小姐姐特別熱情 入住的時候我們沒有找到前台她主動幫我們把房卡送到三樓 還幫我們提行李 走的時候太着急把雙肩背包落在前台了 好在小姐姐第一時間幫我們找了回來 非常感謝！ 入住還有贈送的下午茶 很棒棒哦

The hotel is located 1 km from the ancient town and is a 10-15 minute drive to the train station. The room was comfortable, and the water pressure and heater worked perfectly. The Wi-Fi was very stable as well. (For foreigners, do bear in mind, if you connect to hotel wifi, you would need to connect to VPN in order to use WhatsApp, IG or Youtube) This is a 9-year-old property, so there are some flaws that can be improved, but that is understandable. My only feedback is about the F&B restaurant; they only have one all-day dining option. Breakfast was alright, with more of a local selection. I stayed for two nights. On the first day, there was staff available to help me and serve my cafe latte order. However, on the second day, I did not see any staff on standby, so I had to make my own cafe latte (I had to froth the milk), which I found awkward. I wish the staff were more well trained, but I understand it is low season and the hotel probably hired part-timers for service. The best highlight of my stay was meeting a lady named Rose He, who is part of the guest services team (i think). She made recommendations on where to go and even found us a local driver to take us around. She was extremely kind and polite. We exchanged WeChat information, and she texted me when the weather turned cold or rainy. She also helped us to arrange complimentary transportation to the train station. It felt personalized. Shangri-La, if you are reading this, I believe she deserves a token of appreciation. She is the true star and a great example of “hospitality.” Overall, we were happy with our stay. Thank you.