Hotel 5 Bintang Terbaik di Tours

Really liked the upscale feel of this hotel. Room was nice and bed very comfortable. Bathroom well appointed. Staff friendly. Nice breakfast. Parking is in an underground lot across the street. Easy walk to an extensive old town. Would have given 5 stars but our room was too warm. Staff set it cooler on our individual thermostat but it never cooled down. Not sure if it was broken or we just didn’t have it figured out

Au top du top Dommage petit point négatif sur la piscine un peu froide mais cela était en train d’être résolu Accueil charmantes surtout Naomie On reviendra !!

Bonjour j'ai réservé à l'hôtel l'univers une chambre pour la Saint-Valentin je suis venu avec mon épouse et ensuite on a fait une réservation au restaurant pour un menu spécial Saint-Valentin on nous a demandé d'arriver avant 21h30 ce qu'on a fait pour avoir le menu qui nous était destiné sauf que on est arrivé bien avant pour être sûr d'avoir le menu spécial Saint-Valentin on est arrivé à 20h45 et on nous annonce que c'est trop tard que il n'y a plus assez pour tout le monde donc je suis très déçu je fais part de ma déception je dis que j'ai fait la réservation une semaine à l'avance et qu'on m'a promis qu'on avait droit à un menu spécial Saint-Valentin après avoir dis plusieurs fois notre mécontentement on nous a proposé de nous faire le menu qui était convenu mais avec une quantité limiter c'est vraiment dommage pour un tel établissement car l'endroit est magnifique l'hôtel avec piscine jacuzzi et hammam et formidable mais la restauration n'est pas à l'auteur de l'établissement fortement déçu on a signalé l'incident à l'accueil le jour de notre départ et on nous a enlevé 40 € sur le prix du menu spécial Saint-Valentin mais on aurait préféré payer le prix convenu et être servi correctement comme c'était convenu donc c'est dommage pour un tel établissement

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

We stopped over for one night in Tours. Tours is lovely and has good restaurants and bars. We stayed at the Best Western - staff are great - really friendly and helpful. The hotel car park was full but they provided details of car parks a few minutes walk away. They also allowed us to store our bikes in their garage. Rooms are small but clean and it is an older hotel. We had a few drinks in the bar at the end of the evening - a good way to meet other travellers. Check out was swift.

recently done up. still work to do. Shower /loo area a bit cramped. Functional breakfast - good value

I am lucky that my company is moving away from the Tours Nord area. It means that I do not have to stay in this Mercure anymore. Let me be clear: the staff members are very nice and that is the reason I still give 3 points. However, this is the only Mercure where I would never get an upgrad as a platinum or now gold member. They are always full. Sometimes I find it hard to believe given the size - and the fact that in CDG I have the upgrade every time. The standard rooms are of good standard mercure quality but in regards to amenities it is really below any kind of standard: you have a shower gel from a large bottle (that was unfortunately empty) and the same for the soap. There is nothing else. You get coffee powder and a couple of tea bags as well as a half liter of water. Maybe I am spoiled after our holidays in Asia but I am seriously considering to quit the Accor Live Limitless program and try my luck somewhere else. For two nights for business it is ok and again, lovely staff. Just not a place that makes you feel welcome. I am looking forward to seeing the folks at the Mercure Tours Sud again (should I remain with ALL...).

Good welcome, actually very good recommendations about where to eat. Convenient underground parking. Comfortable bedroom with excellent and quiet air conditioning. Breakfast was nice and quite a bit of choice. Super central location

Having just arrived from a Mecure in Clermont-Ferrand, to call this hotel a Mecure, damages the brands name. The whole hotel is in need of a major revamp. On arriving at your room, you always want to feel that it's adequate for a good night sleep. The very thin sheet right on top of the unprotected mattress did not give me that impression ! The room looked dated. There was a rip in the blackout curtains backing. We were facing the railway, and the soundproofing was adequate. The fridge had been removed, but the extension lead and space for it was still in place, and on mentioning it the next day to reception, the reply was, ”Only Privilege rooms have them” . Which we knew was wrong as we were travelling as a 4 and our friends had a fridge. Their room was just as dated as ours.

Résidence Central Parc terletak di tengah-tengah Tours, 1 minit berjalan kaki dari Prébendes d'Oé Garden dan 10 minit berjalan kaki dari Clocheville Hospital. Kediaman ini berada 1.5 km dari Palais de Justice dan 1.8 km dari Place Plumereau.Kecapi pemandangan dari teres dan taman dan gunakan kemudahan seperti akses Internet wayarles percuma. Kemudahan tambahan di kediaman ini termasuklah tempat berkelah dan dewan bankuet.Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres dan lif.Selesakan diri anda di salah sebuah daripada 8 bilik berhawa dingin yang menampilkan dapur dengan peti sejuk dan ketuhar. Televisyen skrin rata dengan program kabel menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan atas dasar terhad.