Backbase

🚀 Backbase unveils the Intelligence Fabric 🚀 Live from the ENGAGE stage, our CEO Jouk Pleiter has just announced a bold new step in banking innovation — the Intelligence Fabric is now embedded in the Backbase Engagement Banking Platform! This AI-powered infrastructure is designed to supercharge customer growth, boost employee productivity, and help banks stay competitive in a rapidly evolving landscape. 💡 Key highlights: - Agentic AI models to drive personalized, scalable customer orchestration. - Grand Central Integration platform to unify, real-time data from core systems, CRMs, fintechs and beyond. - AI use cases, ranging from conversational banking to AI-augmented customer support. 👉 Read the full press release here to see how Backbase is making AI-driven banking mainstream, https://lnkd.in/eaUbSbUR #ENGAGE2024 #AIinBanking #BankingInnovation #Backbase #DigitalTransformation #FinancialServices #AI

Iman Ghodosi, Managing Director Australia and New Zealand at Backbase, analyses the growing adoption of AI in Banking in Australia and New Zealand #AI #artificialintelligence #AInews #technology #tech #technews #GenAI #GenerativeAI #ML #machinelearning #australianfintech #fintech #banking #banks #digitalbanking

Iman Ghodosi, Managing Director Australia and New Zealand at Backbase, analyses the growing adoption of AI in Banking in Australia and New Zealand #AI #artificialintelligence #AInews #technology #tech #technews #GenAI #GenerativeAI #ML #machinelearning #australianfintech #fintech #banking #banks #digitalbanking

🍁 This Thanksgiving, we're reflecting on what truly matters: connection, gratitude, and community. From our Backbase family to yours, have a warm and wonderful Thanksgiving! 🦃 🧡 #thanksgiving #gratitude #grateful #thankful

🏦 Shaping the Future of Indian Banking: Key Takeaways from the CXO Roundtable 🇮🇳 We, at Backbase, recently hosted a powerful CXO Roundtable with IDC, bringing together leaders from top banks like HDFC, ICICI, SBI, Axis, Yes Bank, RBL, Federal, Utkarsh Small Finance and more. The discussions focused on innovations transforming Indian banking, centered around the theme “Innovating for a Viksit Bharat.” Key Highlights: 1. The need for a platform-based approach in banking 2. Breaking free from the “Channel Trap” of disconnected systems 3. Adopting Engagement Orchestration for seamless customer experiences 4. Modernising journeys for incremental business growth 5. Leveraging AI-driven sales and service orchestration Banks resonated with our approach of "buying for speed, building for differentiation", recognising the importance of combining scalable solutions with tailored, segment-specific offerings. Looking ahead to 2025, there was strong interest in enhancing customer experiences across retail, corporate, and SME sectors, aligning with India’s goal of becoming a developed economy. The roundtable sparked a dynamic conversation on rebalancing the build vs. buy equation in banking tech. We're excited by the response and look forward to future events next year. Missed the roundtable? DM me for insights and updates on upcoming discussions! Sumit Batra Rajat Mehta Stephanie Wong Soumya Srinivas Bharadwaj S George Jiri Briford

ENGAGE Dubai has officially come to a close, and we couldn’t have asked for a better event. 🫶 Thank you to MEA Finance Magazine for capturing the spirit of the event and supporting us as we explored the journey of #BankingReinvented. Until next time—and stay tuned for the highlights! 😉 #BackbaseENGAGE

Banks, take note 📝 This is how you get the best of both worlds for your institution: 💡 Private Banking & Wealth: Lennart Asshoff shared how institutions can retain and grow relationships with high-net-worth clients while attracting the next generation of affluent customers. A high-tech, high-touch approach is key to scaling and maximizing loyalty. 💡 SME & Commercial Banking: Jarno van Hurne explored how hybrid models combining digital innovation with human expertise can unlock profitability and serve diverse customer segments effectively. #BackbaseENGAGE

Starting off #BackbaseENGAGE DAY 2 with some early morning banter between our hosts, Heidi Custers (#AfricaFirst) and Ali Nanji (#MiddleEastExceeds), as they set the stage for an exciting day ahead. 🤼 In our first deep dive, Rachael Lord shared how #RetailBanking went digital—but lost something along the way. Her session explored how banks should shift from transaction-centric to relationship-centric strategies, emphasizing the importance of focusing on the entire customer lifecycle. 💖

🔥 🔥 Putting the fire in fireside chat! Jarno van Hurne hosted a bold conversation with Mirna Sleiman (Fintech Galaxy CEO) and Muhammad Hamayun Sajjad (Mashreq Pakistan CEO) on barriers, innovation, and the growth potential of SMEs. #BackbaseENGAGE 

This afternoon, we doubled down on innovation with insights from Thomas Fuss and the AI Panel moderated by Tim Rutten. 💡 Thomas Fuss took us beyond the "one-size-fits-all" approach to banking, envisioning a future where AI enables unique experiences tailored to each customer—a true "segment of one." 💡 Our AI Panel with Yasar Yilmaz and Henning Soller explored the role of AI in banking, from adoption strategies to its transformative potential. The consensus? AI is accelerating rapidly, and the future of banking holds exciting, transformative opportunities. The time to act is now. #Innovation #AI #DigitalBanking #BackbaseENGAGE