ContactCenter4ALL

Your customers are on WhatsApp. Are you? We're excited to announce that #CC4Teams now natively integrates with #WhatsApp. This game-changing addition allows your #CustomerContact Center to deliver personal, instant communication directly on WhatsApp. You can manage all customer channels—voice, email, and WhatsApp—from CC4Teams. Exceed your customer expectations with fast, seamless interactions. Ready to meet your customers where they are? See how it works in our short demo: https://lnkd.in/eY522WVm You'll be amazed at how easy it is to level up customer communication. 

CX Predictions for 2024: What Came True?: From hyper-personalization at scale to #omnichannel excellence and regulatory awareness – read on to see which of #CXToday’s 2024 trends came true, and which are yet to make a splash in the #ContactCenterworld https://bit.ly/4fl0Dhc 

Big news for Customer Contact Centers. Customer communication is evolving and messaging apps like WhatsApp are becoming the go-to channels for instant, personal interactions. To help businesses meet these expectations, #CC4Teams now integrates WhatsApp into its Omni-Channel Customer Contact Solution. CONTACTCENTER4ALL

There's more than meets the eye to frictionless CX. Great #CustomerJourneys need advanced back-office #tech to help train, empower, and boost #ContactCenter agent performance – all while keeping customer data secure. Find out how with @UCAdvanced: https://bit.ly/4fbS6NL Arjan H.E. van den Berg CONTACTCENTER4ALL

As we enter a brand-new year, we want to express our heartfelt gratitude to our amazing customers, partners, and the @contactcenter4all team. 2024 was filled with incredible growth, exciting challenges, and memorable milestones. Here's to 2025—a year brimming with new opportunities, continued partnerships, and success 4ALL. May this year bring you happiness, health, and prosperity. Thank you for being part of the CC4ALL family Let's make 2025 unforgettable—together

As the year comes to a close, we want to thank you for being part of our journey. Your belief in us drives our commitment to innovate and empower customer contact solutions like CC4Teams, enhancing both agent and customer experiences. May your holiday season be filled with joy, warmth, and wonderful moments with loved ones. Here's to a healthy, happy, and prosperous 2025 ahead. Happy holidays and a happy New Year! From all of us at CC4ALL

Lose the #language barrier with multilingual customer #service: From quicker problem resolutions to serving wider #markets and improving customer interactions – speak your customers’ language with multilingual capabilities, now available in #CC4Teams too. https://buff.ly/4fXCCyd CONTACTCENTER4ALL

Actionable insights at your fingertips – it’s that easy with #CC4Teams. Our cutting-edge #chatbot Easy Insights is a #PowerBI report game-changer – explore how instant answers, multilanguage support, and more are all made possible when #AI meets CC4Teams. https://buff.ly/4eesErE

Actionable insights at your fingertips – it’s that easy with #CC4Teams! Our cutting-edge #chatbot Easy Insights is a #PowerBI report gamechanger – explore how instant answers, multilanguage support, and more are all made possible when #AI meets CC4Teams! https://buff.ly/4eesErE

Starting the next chapter in Australia and New Zealand, we are thrilled to partner with the former ChannelUC team and the exceptional Access4 powerhouse. We're bringing CC4Teams to new heights in this vibrant market, paving the way for an expanded, innovative, and customer-centered approach to business communication. This collaboration unites our strengths, combining the local insights and experience of Access4's established reach and capabilities. Our shared vision to empower businesses with seamless, scalable communication solutions will drive our success in this new chapter. Our customers in Australia and New Zealand will benefit from a Customer Contact solution designed for their needs, enabling them to streamline operations, enhance customer satisfaction, and ultimately grow their business. This partnership combines the best of both worlds, ensuring a seamless, scalable solution that enhances customer satisfaction, drives growth, and optimizes business operations. But first—let's fuel up with a quick dinner in South Africa.  After that, it's full steam ahead Down Under. We can't wait to get started—Australia and New Zealand, here we come! Tim Jackson Matt Milne Cees de Jong Brad Milne Arjan H.E. van den Berg