Engaige

Did you know you can easily integrate Engaige with the tools you’re already using? 🙌 Our expert team is here to help you with a smooth transition, including with commercetools. Commercetools is a flexible, cloud-based commerce platform designed for digital businesses. By connecting it with Engaige, you can gain deeper insights into customer interaction data from various channels. This means you’ll have a complete view of each customer, which is important for improving your customer service over time 💪 With the integration of Commercetools and Engaige, you can automate repetitive inquiries. It also gives your agents insights based on customer behavior and buying patterns 🤩 Interested in learning more about this integration or how our expert team will support you? Check out the Commercetools page on our website!

Answering the same questions every day can get pretty dull for support agents. That’s when Lucian Puca, Mixam’s Workflow and Automation Lead, thought: why not automate those repetitive tasks? Enter Engaige! What initially caught Lucian’s attention was our AI agent’s ability to handle customer service data through APIs and its strong security focus.  But what really sealed the deal? The hands-on guidance we gave during setup and beyond. Here’s what happened: ✅ 50% of chats are now fully automated ✅ Human agents are twice as efficient Want to see these results at your company too? Check out our website!

10 tips to improve your customer service responses 💬 Customer service is key to building trust, boosting loyalty, and driving business growth. But how can you improve the quality of your responses to make a lasting impact? Here are 10 practical tips to take your customer service to the next level ⤵️ 1. Implement customer service software 2. Understand your customers 3. Set clear service standards 4. Show empathy 5. Personalise your responses 6. Use positive language 7. Own your mistakes 8. Follow up after a resolution 9. Automate manual processes 10. Seek and use customer feedback 🤖 Bonus: Leverage AI for better service. AI can help streamline repetitive tasks, analyse data for insights, and ensure consistency while maintaining a personal touch. What additional tip would you recommend to improve the quality of your customer service responses? ⤵️

Read about how we are transforming customer service with AI agents in EW.

Are you using Front as your customer service platform? This collaborative email inbox helps your team manage customer interactions more effectively. It’s a key tool that integrates easily with our customer service automation platform. With this setup, your customer support team can work smarter by automating repetitive inquiries, suggesting responses, and gaining valuable insights. Here’s how it benefits you: ✅ Suggesting responses to human agents based on your business policies and information ✅ Human-like automation of complex queries with AI ✅ Helping you understand support trends for continuous improvement Sounds great, right? Plus, our implementation experts will make sure everything integrates smoothly. You can count on it being done right, helping you take your customer service to the next level. Want to learn more? Check out the Front integrations page on our website!

It’s interesting to see NU.nl talking about AI agents for the first time today. Everything they mentioned is true, but they don’t seem to acknowledge the impact AI agents are already having. It feels like they view this as a future innovation rather than a present-day reality. This becomes clear when you realize they’re only now introducing the idea of using LLMs for complex tasks and human-like behavior. At Engaige, we built our first AI agent back in November 2023 and officially launched it in late December 2023. At that time, we had the chance to compare our older “AI chatbot” with the new AI agent—and the difference was mind-blowing. It was immediately clear that we were onto something special. Even now, over a year later, people are still amazed by what these agents can do. All our customers currently have AI agents running in production. For most, these agents are customer-facing; for others, they support their human agents in day-to-day tasks. Many businesses and individuals probably think it’ll be a while before this technology becomes widespread, but like with most innovations, adoption happens gradually—until it suddenly takes off. I believe this year is when that tipping point will happen. Article in the comments.

Your customer service team uses a variety of tech tools. At Engaige, we understand better than anyone how important these apps are for providing great customer service. That’s why our platform integrates with most CRM, e-commerce, payment provider, and logistics systems. Trengo - Smart Customer Engagement Platform is a good example of that. Trengo is an omnichannel platform that consolidates all your communication channels into one inbox. By connecting it to our customer service automation platform, you’ll benefit from: ✅ 24/7 availability on email, chat, and social media ✅ No more switching between channels ✅ Having all your data in one place for optimal customer support Want to learn more about how we can help you integrate with Trengo? Check out our website!

How Mixam scaled customer service with Engaige’s AI automation platform 👇 At Mixam, a company known for top-notch custom printing, growth brought a wave of new customers — and a lot more customer questions. The Mixam team consists of real printing specialists and experienced customer support agents. But of course, answering the same questions day in and day out can quickly become tedious for human agents. That’s when Lucian P., Mixam’s Workflow and Automation Lead, thought: why not automate repetitive support tasks? At first, he considered building a custom solution until he realised this would be too time-consuming to maintain. That’s when Engaige stepped in. We spoke with Lucian about his experiences with our AI customer service automation platform. Check out the visuals below, or head to our case study on the website for more details!

Want to boost agent efficiency and automate repetitive customer questions with Freshdesk? Freshdesk is Freshworks' cloud-based helpdesk platform offering tools for ticketing, automation, and self-service. Now imagine connecting it with Engaige’s AI software. You’ll automate repetitive tasks, get smart response suggestions, and gain actionable insights to keep improving your support. And here’s the best part: you don’t have to worry about the integration process. Our team of experts handles it all for you. They’re pros at making sure everything runs smoothly, so you can count on a successful integration without all the hassle. Sounds good, right? Read more on the Freshdesk integration page on our website!

You probably already know that we love working with print companies. But did you know we also have a partnership with Printweek's Company of the Year 2024? Of course we're talking about Solopress 🤩 Solopress is the go-to for all kinds of printed materials – flyers, business cards, roller banners, stickers. You name it. But with so many options available, their customer service team faces a constant wave of repetitive questions. ‘What size do I need?’ or ‘What’s the difference between uncoated and gloss paper?’ Their customer service was flooded with repetitive questions that agents had to answer over and over. So, it was time for a change. That’s when Solopress decided to start working with Engaige. Together, we’re working to automate their customer service. This means repetitive questions will be answered instantly, freeing up agents for more important tasks resulting in higher CSAT. And that’s not all. Soon, customers will even be able to place orders entirely through a conversational interface, just like chatting with a human agent. It’s an exciting start, and we can’t wait to see where this partnership takes us. Better, faster customer support and happier agents—all working seamlessly 💪