Engaige

With so many AI customer service automation platforms out there, it can be tough to know which one’s the perfect fit for your team 🤔 Here are a few things to keep in mind when making your decision: - Complexity of your customer queries - Integration capabilities of the software - Control and transparency of the AI - Scalability - Expert guidance and support available We took these factors and analysed the best solutions of 2025 to help you make an informed choice. Check out the carousel below for a quick overview. And head over our website to find the complete guide with more info about each solution. Let’s take a look 👇

Choosing the right AI for customer service automation isn’t easy—especially for online printing and photo businesses. Customer request can be highly customised. What should you be looking for? - Ability to handle complex, one-of-a-kind requests - Smooth integration with your current tech stack - Control and visibility over automation - Scalability for seasonal peaks - Expert guidance to ensure success We’ve broken down the best AI solutions for 2025 to help you find the right fit. Check out our top choices in the carousel below 👇 And read the complete guide on our blog for more details on each platform.

We are hiring the best engineers to build the future of customer support with us. Please reach out to Jeroen if you are looking to solve hard engineering problems and are excited about the future of AI.

Are you using a lot of different tools to give your customers the best support? All that switching between systems can be a real hassle 🤯 Here’s a more efficient way: Engaige’s platform integrates with most CRM, e-commerce, payment, and logistics systems. Our team of experts will make sure the integration with your favorite tools goes smoothly ✅ This way, you can bring all your tools together to deliver the best customer experience. One example of our integrations is Kustomer. This is a CRM platform that unifies customer data for seamless, personalised customer service. With a simple connection to Engaige, you can use that same data to automate the simple, but also more complex questions 💪 Besides Kustomer, we support plenty of other integrations, which you’ll find on our website. Don’t see your favorite tool listed? You can request the integration. We’d love to help you take your customer support to the next level. Together!

If you’re working in customer support for a large online retailer, there’s a good chance you’re already using Adobe Commerce (Magento). Want to make customer interactions easier and automate your support? 💪 Then it’s time to connect this tool to Engaige’s customer service automation platform. Why? Because Engaige’s AI-driven automation works with Adobe Commerce (Magento) to use customer purchase and browsing data to anticipate common questions. This allows you to automatically suggest solutions based on user behavior 🙌 It also simplifies responses for high-volume queries about product availability and shipping. And that leads to better service 😉 You can read more on the Adobe Commerce (Magento) integrations page on our website!

Did you know you can easily integrate Engaige with the tools you’re already using? 🙌 Our expert team is here to help you with a smooth transition, including with commercetools. Commercetools is a flexible, cloud-based commerce platform designed for digital businesses. By connecting it with Engaige, you can gain deeper insights into customer interaction data from various channels. This means you’ll have a complete view of each customer, which is important for improving your customer service over time 💪 With the integration of Commercetools and Engaige, you can automate repetitive inquiries. It also gives your agents insights based on customer behavior and buying patterns 🤩 Interested in learning more about this integration or how our expert team will support you? Check out the Commercetools page on our website!

Answering the same questions every day can get pretty dull for support agents. That’s when Lucian Puca, Mixam’s Workflow and Automation Lead, thought: why not automate those repetitive tasks? Enter Engaige! What initially caught Lucian’s attention was our AI agent’s ability to handle customer service data through APIs and its strong security focus.  But what really sealed the deal? The hands-on guidance we gave during setup and beyond. Here’s what happened: ✅ 50% of chats are now fully automated ✅ Human agents are twice as efficient Want to see these results at your company too? Check out our website!

10 tips to improve your customer service responses 💬 Customer service is key to building trust, boosting loyalty, and driving business growth. But how can you improve the quality of your responses to make a lasting impact? Here are 10 practical tips to take your customer service to the next level ⤵️ 1. Implement customer service software 2. Understand your customers 3. Set clear service standards 4. Show empathy 5. Personalise your responses 6. Use positive language 7. Own your mistakes 8. Follow up after a resolution 9. Automate manual processes 10. Seek and use customer feedback 🤖 Bonus: Leverage AI for better service. AI can help streamline repetitive tasks, analyse data for insights, and ensure consistency while maintaining a personal touch. What additional tip would you recommend to improve the quality of your customer service responses? ⤵️

Read about how we are transforming customer service with AI agents in EW.

Are you using Front as your customer service platform? This collaborative email inbox helps your team manage customer interactions more effectively. It’s a key tool that integrates easily with our customer service automation platform. With this setup, your customer support team can work smarter by automating repetitive inquiries, suggesting responses, and gaining valuable insights. Here’s how it benefits you: ✅ Suggesting responses to human agents based on your business policies and information ✅ Human-like automation of complex queries with AI ✅ Helping you understand support trends for continuous improvement Sounds great, right? Plus, our implementation experts will make sure everything integrates smoothly. You can count on it being done right, helping you take your customer service to the next level. Want to learn more? Check out the Front integrations page on our website!