Enreach

Earlier this month, our colleagues from Enreach ES had the pleasure of attending the 27th edition of Expo Relación Cliente, a must-attend event for the Spanish contact centre industry, which this year welcomed over 2,000 visitors. During the event, Carlos Jiménez, CCO of Enreach ES, had the pleasure of moderating a roundtable discussion with top experts entitled "AI to Transform the Customer Service Ecosystem: Legal challenges in this new era". Congratulations to our Spanish team on a successful event and thank you to everyone who stopped by to discuss the future of the industry, including opportunities such as AI support and challenges such as the upcoming Spanish Customer Service Law.

Enreach has been recognised by UC Today as one of the Top Cloud Voice Providers 2024. We are proud to be listed alongside other industry leaders in the cloud voice market, reaffirming our commitment to providing businesses with seamless, scalable communications solutions, powered by AI. 👇 Check out UC Today’s market map and discover why cloud voice providers are leading the way to digital transformation!

User-centricity is more than just a buzzword – it is a strategic focus that drives better employee experiences, supports innovation, and agile and hybrid working. In an ever-evolving technology landscape, user-centric solutions ensure that every team member enjoys a seamless, consistent experience, no matter where they work or what device they use. Discover how providers like Enreach are putting user-centricity first to help organisations achieve new levels of productivity and employee engagement. Read this recent UC Today article to learn more about the benefits of a user-centric approach to #UnifiedCommunications: https://lnkd.in/efAEtQVg #UserCentricity #UC #EmployeeExperience

From the Nordics to Spain, from the UK to the Baltics, and across our home market in the Netherlands, Enreach has been on an incredible journey, integrating teams and technologies under one vision: to bring people and businesses closer together with our user-friendly #ConvergedContactSolutions. Now also Eazit, one of our Dutch businesses, has officially adopted the Enreach name. This rebranding shows our ongoing integration across Europe, bringing the best of technology and talent together to make seamless, intelligent communications possible for every business. Congratulations to our Enreach NL colleagues on the successful rebranding of Eazit! We’re proud to continue our journey together as #OneEnreach. #WeAreEnreach #CreateContactMagic

We’re excited to announce that Bertrand Pourcelot, CEO of Enreach for Service Providers (E4SP), has joined the Board of the Cloud Communications Alliance (CCA). As a Board Member, Bertrand will use his extensive expertise in cloud communications to advance the CCA's mission, particularly in the dynamic European markets. The Cloud Communications Alliance unites large and mid-scale providers around the globe to drive innovation and share insights around the advancement of the industry. Bertrand says, “Enreach has been a long-standing supporter of the CCA, and I am delighted to represent our company in this important organisation. As cloud communication services continue to gain prominence among businesses, organisations like the CCA become indispensable for their ability to help providers and channels share ideas and best practices.” Please join us in congratulating Bertrand on this new role and read our press release to find out more: https://lnkd.in/daP27jig

Unveiling the potential of Conversational AI for SMBs – today, we had the pleasure of presenting our DialoX platform and AI Marketplace to some of the industry’s leading analysts, highlighting our efforts to democratise cutting-edge AI solutions. Our marketplace makes advanced, low-code/no-code AI capabilities accessible for the SMB sector that has long been underserved in this space. With DialoX, SMBs gain access to powerful tools that enable seamless customer interactions typically reserved for enterprise-level solutions. Channel partners can strengthen client relationships, differentiate their services, and unlock new revenue streams by bringing Conversational AI to the forefront. “In today’s digital landscape, every business – no matter its size – deserves access to the tools that drive meaningful connections with customers. With our Marketplace, we’re making sophisticated AI solutions accessible to SMBs across Europe. Our partners are essential to this journey, and we’re excited to work together to make AI a reality for everyone,” said Martin Classen, Enreach’s Chief Product Officer. Thanks to everyone who joined us today! Robert Arnold Elka Popova Alpa S. David Smith Finbarr Goode Begley and Thomas Brannen, we are looking forward to our next conversation. #CreateContactMagic #AImarketplace #EnreachContact #SMB

Roadshow highlights from across Germany – our colleagues at Enreach DE have just wrapped up their partner roadshow with a fantastic event at Frankfurt Airport, concluding a nationwide tour of six locations. From Hamburg’s iconic Elbphilharmonie concert hall to Audi Sportpark, home of the German football club FC Ingolstadt, our partners got an exclusive look at the future of communications including cutting-edge AI solutions and seamless Unified Communications with #EnreachContact and #Swyx. Across Germany, the enthusiasm and engagement at each stop demonstrated the strong commitment of our German partners to transforming the way people communicate, collaborate and work. With interactive sessions and insightful discussions, the roadshow provided the perfect platform to share knowledge and empower our partners to deliver outstanding services and solutions to their customers. Congratulations to the Enreach DE team for this impactful partner roadshow! #EnreachLiveUndDirekt #CreateContactMagic

This week, the Enreach Latvia team showcased our future-proof unified communications solution, Enreach Contact, at the RIGA COMM 2024 Business Technology Fair & Conference. As one of the Baltics' leading IT and business events, it provided the perfect platform for our Latvian colleagues to demonstrate how Enreach’s innovative solutions are driving business success. Visitors got a hands-on look at our European flagship product Enreach Contact, discovering how its intuitive design and smart features can improve everyday communication and collaboration.   Key highlights included: ☑ Live demos of Enreach Contact capabilities to streamline business communications ☑ Insights into the solution’s customization options to meet existing and emerging business needs ☑ Inspiring discussions with other industry experts on the future of communications, collaboration and work.   A big thank you to everyone who stopped by to explore how Enreach Latvia is enabling smarter, more connected workplaces. We will continue to empower businesses across Europe with all-in-one business communications that support growth and flexibility! #EnreachContact #CreateContactMagic #RIGAComm

Another interesting event where we met many industry experts: this year’s UC Expo London. Looking at new ways to reshape workplace strategies and redefine customer journeys, we talked a lot about AI and our approach to making advanced #ConversationalAI solutions accessible to SMBs. Enreach Chief Product Officer Martin Classen and Head of AI Anne Bakker discussed our #DialoX platform and the newly-released AI Marketplace with some of the key industry analysts, all being interested to learn more about the potential of DialoX to democratise AI for our channel partners and SMBs across Europe. The consensus was that Enreach has come up with something unique, compelling – and much needed by the market. Thanks to Irwin Lazar (Metrigy), Catherine Hammond (Analysys Mason), Alexander Michael (Frost & Sullivan), Dave Michels (TalkingPointz), Oru Mohiuddin (IDC), Prachi Nema (Omdia) and Jon Arnold (@jarnoldassociates) for sharing their time and thoughts with us! We are thrilled that influencers recognise the value that DialoX and our #AIMarketplace offer and see it as forward-thinking approach for partners to meet customer needs while expanding revenue streams and deepen customer relationships. #UCExpo #UCExpo24 #CreateContactMagic #DemocratisingTechnology

Step into the future of AI with Enreach! The #DialoX marketplace is here, changing the game for SMBs and channel partners! With pre-configured #ConversationalAI applications, we’re making #AI as simple as plug-and-play. The new AI Marketplace builds on Enreach’s existing DialoX platform that enables partners to deliver scalable AI solutions through low-code and no-code tools. Here’s what makes DialoX and our AI Marketplace revolutionary: 🔓 AI Made Simple: Easily accessible, affordable AI solutions for businesses of all sizes. 📈 New Revenue Streams: Enreach partners can tap into AI demand, enhance their offerings. 🛠️ Customizable: Tailor AI-driven solutions to meet SMB specific needs – no coding skills required. Enreach partners and customers across Europe are already using the DialoX platform. The new AI Marketplace will soon be available to partners and customers of Enreach NL and Enreach DE. So stay tuned! Want to know more? Read our full press release to discover how DialoX transforms business communications: https://lnkd.in/drVvSPSk #CreateContactMagic #DemocratisingTechnology #AIMarketplace