Enreach

Enreach is AudioCodes Platform Partner of the Year! We are proud to share that Enreach has been recognised as AudioCodes Live Platform Rising Star of the Year for 2024. This reflects our exceptional growth in Operator Connect and Live Platform sales. With Operator Connect and Direct Routing services, Enreach allows businesses to seamlessly integrate Microsoft Teams Phone System and boost their Microsoft Teams experience. In just one year, we have tripled the number of licenses. This success is accelerating both our SIP trunk business and our ability to empower businesses with our communications solutions.   A huge thank you to our Productivity Team, Business Consultants, Engineering Team and support organisation, whose outstanding commitment and focus on customer needs has made this possible! #OperatorConnect #MicrosoftTeams #Telephony #AudioCodes

We are excited to announce that Bertrand Pourcelot, Enreach for Service Providers’ CEO, Claire Smith, Enconvo UK CEO, and Reineke Beijdorff, Enreach’s Sustainability and Chief Marketing Officer, will be speaking at Cavell Summit Europe on March 12. As a leading European innovator in the business communications space, our experts will share insights on key trends shaping the future of our industry. 📍 Reineke Beijdorff will participate in the panel discussion “How to Use Your #ESG Credentials As a Differentiator,” which will take place at 2:15pm in the venue’s Leadenhall room. The session will explore how businesses committing to ESG can stand out in their markets, drive sustainable growth, and build stronger customer relationships. 📍 Claire Smith will take part in the “#WomenInTelecoms” roundtable discussion, where female leaders will exchange insights on supporting women in the industry through mentoring and sponsorship. The session, at 4:15pm in the Threadneedle Hub, will focus on strategies to support career growth, with actionable takeaways and meaningful conversations about building a more inclusive workplace. 📍 Bertrand Pourcelot will join the panel session “Making the Right #Platform Decision in the Future” scheduled to begin at 4:35pm in the Leadenhall room. Participants will explore and discuss key considerations for selecting the right technology platforms, balancing innovation, scalability, and business needs to ensure long-term success in a rapidly evolving digital landscape. We are excited that our expert speakers get to share their valuable insights at the #CavellSummitEU. For more information about the event, please visit the event website: https://lnkd.in/eeCsgceH

#VoiceAndAI, the future of communications for SMBs – the integration of voice and AI is revolutionising how European SMBs connect, collaborate, and communicate. As stated in a recent article on UC Today, the combination of advanced conversational AI and natural language processing is making technology more accessible than ever. At Enreach, we’re proud to be at the forefront of this development – democratising innovative AI tools like conversational bots, enabling businesses of all sizes to stay ahead of the game, streamline processes and improve interactions with their customers. Discover the key trends that will shape SMB communications in 2025, and find out how we’re empowering businesses to succeed in an ever-evolving digital world. Read more on UC Today: https://lnkd.in/eyKZvCp4 #VoiceAI #UnifiedCommunications #SMBs #DigitalTransformation

We’re thrilled to share that Enreach DE has officially moved into its new headquarters in Bochum. This modern space brings the teams from the former Dortmund and Ratingen offices together, setting the stage for further collaboration, innovation, and hybrid work. Highlights of the new office include: ☑️ Designed for #ModernWork: it features open spaces, zones for focuses work, state-of-the-art meeting rooms, and a Work Café where Enreachers can meet. ☑️ Smart and flexible: Workspaces and meeting rooms can be booked online as needed. ☑️ With #sustainability in mind: Energy-efficient materials, advanced automation, and a photovoltaic system contribute to a greener future. To celebrate the beginning of this new chapter, Enreach CEO Stijn Nijhuis joined the German team for an internal opening event, where he shared his vision for our group’s future and the priorities for driving innovation across all markets. We wish our German colleagues great success and inspiration in their new home. Here’s to new beginnings in Bochum! 📍 New address of Enreach Germany: Robert-Bosch-Straße 1, 44803 Bochum

2025 key trends – voice and AI are the perfect combination for European business communications. In 2024, AI has cemented its status as a game-changing technology in the #CloudCommunications sector. But guess what? Alongside the AI revolution, voice is still here as the primary business communications channel. Despite predictions that digital-first channels such as chat would replace voice, the opposite is true. Interest in voice communications remains high, especially since technologies like Conversational AI have entered the market. #ConversationalAI bridges the gap between automation and personal connection, enabling SMBs to streamline workflows while keeping conversations human-centric. Read our blog to find out more about the importance of voice and AI in 2025, and how European SMBs can benefit the most from the latest developments: https://lnkd.in/efhDNweG #VoiceandAI #CreateContactMagic

Happy New Year from Enreach! As we welcome 2025, we look forward to the exciting opportunities that lie ahead. AI and voice redefining communications – Business communication still relies heavily on voice, now enhanced by #ConversationalAI for smooth, human-centered interaction. We're taking this further in 2025, combining automation with a personal touch to help and making advanced technology affordable, accessible and available to our partners and SMB customers. Here's to another year of #CreateContactMagic, empowering businesses and people to connect, communicate, and collaborate effortlessly. With our purpose going beyond technology, we are committed to making a positive impact with everything we do, supporting a sustainable future for people and planet, while delivering world-class innovation. We wish all our partners, customers, and teams across Europe a happy and prosperous 2025, full of magic moments! #HappyNewYear

What a year it has been! From advancing AI-driven technologies to making enterprise-level communications more accessible for small and mid-size businesses, we are proud of the milestones we have reached together with our customers and partners. This year at Enreach, we have taken significant steps to empower businesses with smarter solutions, all in line with our purpose to create contact magic. As we wrap up the year, we would like to thank everyone who has been part of our journey. Thank you for your commitment, for trusting and inspiring us to continue to shape the future of business communications. Here’s to a peaceful holiday season and a promising 2025. Happy Holidays! #CreateContactMagic #HappyHolidays

What an exciting time at Cloud Expo 2024! Our Enreach NL team has already made a big impact at the largest cloud technology exhibition in the Netherlands. Our Dutch colleagues are sharing valuable insights around the future of communications and collaboration, Microsoft Teams Calling and #ConversationalAI at their stand. Visitors can discover how Enreach Contact is transforming business communications and how our #AIMarketplace with Smart Apps is making AI accessible, affordable and impactful for businesses of all sizes. On both days of the event, Bart Sotthewes delivered an inspiring session on #EnreachContact and the interest was huge. He shared how SMBs can easily integrate AI into our communications solution to improve customer service, using practical examples and market insights to show why now is the perfect time to embrace this technology. And Enreach NL is not done yet! The team is still at Booth 212 at #CloudExpo2024 in Houten. If you are attending the event, make sure to stop by and learn how Enreach can transform your business processes. 

AI innovation isn’t just for the big players anymore. Our #DialoX platform with the AI Marketplace is changing the way SMBs and channel partners tap into the power of #AI. From increasing productivity to reducing costs and improving customer service, DialoX levels the playing field for SMBs, enabling them to thrive in today’s competitive landscape. Analysts like IDC’s Oru Mohiuddin and Jon Arnold of Jon Arnold Associates agree: DialoX democratises #ConversationalAI, putting AI-powered communication tools in reach of every business and giving channel partners the tools to deliver new value to their customers while creating new revenue streams. The market feedback has been extremely positive, and we’re proud to see our offering resonate with the industry. Check out what experts have to say about our platform and how it’s shaping the future of AI in business. Alexander Michael Thomas Brannen 👉 Read more here: https://lnkd.in/dr7kPV7k

Earlier this month, our colleagues from Enreach ES had the pleasure of attending the 27th edition of Expo Relación Cliente, a must-attend event for the Spanish contact centre industry, which this year welcomed over 2,000 visitors. During the event, Carlos Jiménez, CCO of Enreach ES, had the pleasure of moderating a roundtable discussion with top experts entitled "AI to Transform the Customer Service Ecosystem: Legal challenges in this new era". Congratulations to our Spanish team on a successful event and thank you to everyone who stopped by to discuss the future of the industry, including opportunities such as AI support and challenges such as the upcoming Spanish Customer Service Law.