Happy Employees make happy and successful companies - even in the airline business. Here what Scott Kirby has to say about it and see the results in United Airlines latest quarterly report.
Before Jon Ostrower and I interviewed Scott Kirby for our podcast, Brett Snyder told me to “punch” Kirby if he talked about United’s people. You know how skeptical analysts think — that an airline succeeds because of its network, fleet, or costs. It’s why when Ed Bastian talks about “the Delta people,” many of you roll your eyes. Kirby *did* tell us about United’s people, and why their happiness matters. And no: I did not punch him when he argued that happy employees deliver better service, spurring higher revenue. I even believe it. United has improved considerably in the past eight years, and employee morale is part of that. Of course, we discussed many other topics, including Kirby’s opinion of Boeing and ULCCs. The CEO didn’t hold back. Special thanks to Josh Marks and Anuvu for sponsoring this episode. https://lnkd.in/g9TwTz_J