Salesupply

Are you longing for Christmas to celebrate the end of another tough and long peak season? Not so quick.... Because after the struggle of shipping all orders, now the flood is coming back! This is overwhelming and stressful, but con't start panicking just yet. We have gathered tips and tricks on how to 🚀 limit the amount of returns 🚀 maintain a large part of the returned value as revenue 🚀 refund customers on time 🚀 make sure customers will shop in your store again Link to the article in the comments #ecommercereturns #peakseason #returns

Happy New Year!🎆 All of us at Salesupply wish you a healthy, happy and successful 2025. We are curious to hear what your professional new years resolutions are. We have compiled a small overview. Does it include your resolution? Please feel free to share it in the comments

🎄Happy Holidays and a Wonderful 2025 🎆

Just in time for the holidays, the latest edition of Cross-Border Magazine is now available online. In it you'll read all about the digital transformation of our client Solis of Switzerland. The brand transformed from a traditional B2B retail brand to a DTC brand. The main lesson: dare to make though decisions. Read the article below or download the full magazine here: https://lnkd.in/gRTuZtS

Here it is - Our most valuable research of 2024 How do the 100 best online retailers in the UK perform on delivery, customer service and returns management? Together with post-purchase experience provider parcelLab, we carried out a vast post-purchase benchmark and GOOD NEWS There's room for improvement. Below are some of the customer service findings, link to the full report in the comments.

How is your Black Friday sales going? Records are being broken everywhere. Including the UK. Great news for all online retailers with localised UK operations Costly for the ones who don't (let's get ready for the returns). Make sure to set yourself up for efficient success in the UK in 2025 #crossborderecommerce #ukecommerce #ukfulfillment

This one is for our Italian speaking followers 25%. That's the share of online purchases returned after Black Friday Not the Christmas gift any retailer wishes for But what if we told you that a return can become a sales opportunity? On the 5th of December we are doing so in a webinar with our friends at HiPay We'll discover: ✅ How to optimize the return process; ✅ Strategies to reduce costs; ✅ How to leverage returns to increase satisfaction and sales; ✅ Transforming a negative experience into customer loyalty. When 📅 December 5 - 12h00 🎤 Ilaria Vino - HiPay & Ghiwa Sadek - Salesupply Register today – you can find the link in the comments 👇 #returns, #rimborso, #Chargeback #ecommerce

How is your customer service team doing? Do they experience an uptick in customer contact already? Do they manage to keep your customers happy? Are they able to do so within the defined sla? Are they doing so under normal pressure? Are they happy and healthy? Give some extra attention and support to your agents Make sure the team is up to the challenge Make sure they know you care With peak season around the corner this is the most important tip For other ways to boost your peak season service check click the link in the comments #ecommercecustomercare #peakseason #customercare #appreciation

This one is for our German speaking audience. Our Co-founder and partner manager Jeroen Leenders was interviewed by the renowned German trade publication SHOEZ on how online retailers and brands can achieve growth by expanding to nearby growth markets such as Poland and the Nordics. #crossborderecommerce #growthmarket #internationalexpansion

Do you know the secret to a succesful D2C brand transformation? Are you transforming into a DtC / online B2C brand? Making tough decisions ✂️ For Solis of Switzerland the critical success factor was switching to a specialised ecommerce fulfillment center: ❌No more marketplace penalties ⬆️Improved Customer Experience ⬆️25% increase in conversions Don't miss out on the tips in this article (link in comments) #D2C #digitaltransformation #retailtransformation #fulfillment #efulfilment