Foodmandu

Trainee/Associate (Multiple Departments)

Foodmandu Kathmandu, Bāgmatī, Nepal
Foodmandu

Trainee/Associate (Multiple Departments)

Foodmandu Kathmandu, Bāgmatī, Nepal
1 week ago 166 applicants

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Job Title: Trainee/Associate (Various Departments)

No. of Positions: 6

Position Title: Trainee/Associate

Department: Multiple (Commercial, App Experience, Fleet Team, Customer Service and Brand and Marketing)

Employment Type: Full-time

Location: Naxal, Kathmandu

Major Responsibilities by Department

  • Commercial
  • Assist Seller Onboarding Team
  • Internal Communication and Compliance
  • Vendor Assignment
  • Sales Operation Communication Group Follow-up
  • Database Management - Vendor Contracts
  • App Experience
  • Transform ideas into captivating app experiences.
  • Work seamlessly across departments to align goals and efforts
  • Develop strategies that enhance brand offerings and customer appeal
  • Prioritize customer needs and preferences in all marketing decisions
  • Translate complex data into clear, impactful reports
  • Customer Service
  • Answer phone calls and respond to customer inquiries regarding products and services
  • Recommend product or service by collecting customer information and analyzing their product and service needs
  • Handle and process online and telephonic orders
  • Mobilize delivery staffs in wise, effective and efficient manner
  • Ensure excellent service standards and maintain high customer satisfaction
  • Know the company’s products and services and stay updated with the related issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Fleet (Delivery Riders) Management
  • Maintain the attendance and leave records of the delivery riders on a daily basis understanding the daily availability and necessity of delivery riders
  • Solve the general grievances of the delivery riders by proper counseling and maintain a good team spirit among them
  • Maintain the records of the all-payroll issues (for e.g. salary/incentives) of the delivery riders whenever necessary and coordinate with the HR / Finance & Accounts department for necessary handling
  • Monitor and ensure that the delivery riders are abiding by the company policies and code of conduct (discipline, office time, attire, attendance, leave etc.)
  • Coordinate with the cross functional departments to manage and facilitate daily operations of the delivery riders. Administer company property provided and ensure its return in good conditions
  • Provide daily/weekly report (whenever required) regarding the requirement of new hiring and replacements of delivery riders for particular fleet team
  • Bridging management and rider relations by addressing suggestions, demands, and other concerns through regular communications
  • Brand and Marketing
  • Content Creation - Assist in content creation, campaign planning, market research, and performance analysis developing practical skills in a fast-paced environment.
  • Graphic Design - Bring ideas to life by creating visual content for social media and marketing materials, collaborating with the team, and honing your design expertise.

Requirements

Educational Qualifications:

  • Bachelor's degree running / completed
  • Fresh graduates are encouraged to apply

Key Attributes

  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Analytical thinking and attention to detail.
  • Enthusiastic and eager to learn.

Interested candidates can directly apply mentioning the applied position and submitting their updated CV to hr@foodmandu.com.

  • Seniority level

    Not Applicable

  • Employment type

    Contract

  • Job function

    Accounting/Auditing

  • Industries

    Food and Beverage Services

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