Cemplicity

Happy New Year from the team at Cemplicity! ✨

Merry Christmas from the team at Cemplicity! 🎄

2024 wrap up, what a year! 💥 📨 2.8 million survey invitations sent 🔐 125,180 reporting portal logins 💬 33% of our clients are running multiple survey programmes 🏆 76 NPS Client Average 💙 $2,940 donated to charity 🌟 70% of the New Zealand private hospital market is with Cemplicity 🚀 Cemplicity launched in South Africa and United Arab Emirates 📚 Deep Dive paper published: Do Happy Patients really mean Healthy Profit Margins A huge shoutout to our fantastic clients, we couldn't achieve all of these milestones without your support. And to the incredible team at Cemplicity, your hard work this year has been truly unstoppable!

When healthcare providers go above and beyond to deliver exceptional experiences, it’s something worth celebrating! 🎉 We're proud to work with a global network of leading healthcare providers, supporting them in achieving world-class Net Promoter Scores (NPS) that reflect their commitment to outstanding care. We've created custom NPS Badges as a way for our client community to showcase their incredible achievement and honour their teams dedication to delivering exceptional patient experiences. Do you want to elevate your organisation’s patient experience and see results worth celebrating? We’ll show you how. 👉 https://hubs.la/Q02_n3VB0 #PatientExperience #DigitalHealth #NPSHealthcare #HealthcareExcellence

A huge shoutout to Michael Hayward as he marks 10 years with Cemplicity! 🎉 Starting in operations, dabbling in product, and now thriving as our Director of Marketing, Michael has worn many hats and rocked every one of them. He's also a volunteer firefighter - what a legend! Michael, we are so lucky to have you as part of our team!

Balance Performance Physiotherapy is raising the bar for musculoskeletal care with patient-reported outcomes and experience measures (PROMs and PREMs). They’ve unlocked meaningful data that’s transforming treatments and creating a culture of continuous feedback. We spoke with Dr. Lucy Goldby to learn how this approach delivers real value—for patients, clinicians, and the entire service. 🔗 Link is in the comments! #proms #patientoutcomes #musculoskeletal #digitalhealth

We are excited to announce a significant milestone! ✨ Over 70% of New Zealand’s Private Surgical Hospital Association members have now joined Cemplicity's client community. We work with health care quality leaders who are putting the patient voice at the heart of everything they do. From our first client back in 2013, Evolution Healthcare (formerly Acurity Health Group), to our most recent in Columba at Ascot, we are proud of our collaborations up and down the motu (country). Our clients are committed to investing in creating smarter and more compassionate patient journeys that deliver better outcomes for patients, and with the support of our cutting-edge tools and services, they are unlocking the insights to enhance their quality of care. #PatientExperience #DigitalHealth #HealthTech

🩺 What if patient feedback didn't just measure satisfaction but drove real change in healthcare? 🌍 In episode 13 of the See Tomorrow First #podcast, NZTech is joined by Mary Vance, founder of Cemplicity — a groundbreaking #SaaS platform that turns patient feedback into real-time insights, improving clinical outcomes for patients and providers alike. Since 2011, Cemplicity has scaled to support over 3,000 #healthcare facilities across 8 countries, keeping its mission laser-focused on meaningful impact. 🚀 How do you see real-time feedback impacting the future of healthcare? Let us know in the comments! 👇 Catch the full episode on Apple, Spotify, or wherever you listen to your podcasts 🎧 🍎: https://lnkd.in/g4vwpAmf  🟢: https://lnkd.in/gbyyjCpM New Zealand Story Group New Zealand Trade and Enterprise #HealthTech #PatientCare #GlobalHealthcare #SeeTomorrowFirst

Grace Hospital commitment to continuous improvement, effective communication and embedding patient feedback into their operational ethos led them to achieve an outstanding Net Promotor Score of 95! We spoke with Marie Russell, Grace Hospital’s Safety, Quality and Capability Manager and Lou Higgins, Safety, Quality and Risk Facilitator, to hear their insights on how they engaged staff, boosted response rates and implemented continuous improvement initiatives. Read the full client story: https://hubs.la/Q02V-Dp80

Last Friday, our awesome team hit the streets of Auckland to volunteer for the Breast Cancer Foundation NZ Pink Ribbon Street Appeal! 💗 All donations will help fund breast health and early detection programmes, fund ongoing research and support breast cancer patients and their families. Want to make a donation? Just click this link: https://hubs.la/Q02V4D830 #BreastCancerAwareness