Guoren Royal Hotel

I checked into the Royal Blue Sea Hotel at the weekend. On the night of check-in, there was no hot water for showering in the room. I ran the water for 15 minutes but there was no hot water. After communicating with the hotel and moving to a higher floor, the hot water problem was solved, but I found that the mattress was extremely hard, and it felt like springs touching the human body. At twelve o'clock in the morning, I negotiated with the front desk to change rooms. After looking at four rooms, none of them had the problem of hot water and mattresses. I could only sleep in one room and take a shower in another room on a high floor. When I checked out the next day, I communicated with the front office leader to seek a solution. I hoped that the hotel would refund 50% of the room rate to express its attitude, but the hotel's senior leaders did not agree with my proposal and were only willing to compensate 50 yuan for the room rate, on the grounds that I stayed in two rooms, which affected the hotel's sales. I have always stated that whether or not my request can be accepted is a matter of the hotel's attitude. I only seek a positive attitude from the hotel. The overall room rate is not high, and the difference between compensating 50 yuan and compensating 50% of the room rate is only 100 yuan. I just want to see the hotel's attitude rather than the amount. I am disappointed with the hotel management's handling attitude. In addition, during the room change process, I found that there was no shampoo in the room's toiletries and the toilet rubber strips were falling off. I hope that the hotel management will strengthen staff training and pay more attention to customer satisfaction in the future.

The lady at the front desk is very nice and makes people feel very comfortable. The overall environment is good, there are welcome fruits, and the overall hygiene is also good.

The room is large and clean, and the lobby is grand. The service is extremely attentive. It should be the best hotel in Huairen right now. Breakfast is very rich. You can come and experience the breakfast here. It is particularly worth mentioning that the beauties at the service center deal with problems in a timely manner. Very friendly attitude. The sound is nice. really thankful. Will stay here next time. Recommend to friends to stay.

The room is spacious, the bathroom is large, and there is an electric toilet. The hotel is in a good location, close to the Nine Dragon Wall and the Statue of Mencius, within walking distance. The breakfast is rich, especially the shaved noodles. It would be nice to have body lotion available as the weather is dry.