Novotel Katowice Centrum

Overall the place was amazing our room even looked just like the pictures which we were not expecting. We paid 164pln and had two breakfast buffets which were not bad. On day three they did seem to lose our breakfast booking. They said we hadn't paid at the reception for breakfast which is true, we paid at the buffet kiosk, but they didn't seem to understand. We just went to Lidl to save paying again or getting into an argument. We went down 10 minutes after the pool was meant to open for the morning, but the staff member was still cleaning it but he let us after a minute or two. The cold water for the carafes cold setting is not cold, just slightly cooler than room temperature. We ended up filing them up and leaving them in the fridge overnight to get cold water which is not ideal when you are thirsty. The majority of staff we dealt with were awesome and understood what we meant after some clarification as we speak no Polish. Would still recommend this place to anyone. The value was simply amazing and maybe there was just a mix up with the computer system that messed up our breakfast reservation. Just minor things that hopefully the hotel can improve for future patrons.

Very nice hotel. Clean. Center location. The staff are nice and assist with requests. One of the best Novotel in Europe. Recommended