I will never stay at this hotel in London again

The Topaz Victoria Hotel is located at 24-32 Ebury Street, London, very close to Victoria Station, just a 5-minute walk away, which is very convenient. 🌆 The location is really good, and it's very convenient to go to Buckingham Palace 👑, Trafalgar Square 🎨, or Covent Garden 🛍️, especially for shopping and sightseeing. However, the hotel experience was terrible from start to finish 💔. The reception was a bit cold and didn't even know how to answer basic questions. The decor is very British, small and quaint, but many of the facilities are very old. The staff were indifferent and seemed unconcerned about the guests' problems. The room experience was simply indescribable 🤦‍♂️. The room I stayed in was very small, the TV was old, and the remote control didn't work very well 🕹️. The bed was not only old but also damp, which was very uncomfortable and I didn't want to touch it at all. The toilet seat in the bathroom was broken, and there were many stains on the carpet, which was unbearable. When I reported these problems to the front desk, they showed no willingness to solve them. Although the hotel has a great location, there are many good options nearby, such as the Royal Opera House 🎭 in Covent Garden, where you can experience evening performances; and the Shard's observation deck 🌇 is not to be missed, where you can enjoy a 360-degree view of London. There are also many good restaurants around, such as The Park Room 🍽️ or Scarlett Green, which you can try. Although the location is great, the hardware facilities and service attitude of the Topaz Victoria Hotel really disappointed me. And from check-in to check-out, there were constant communication problems, especially when checking out, there were all kinds of inexplicable charges. I will never come to this hotel again in the future, no matter how good or cheap the price is 💸, I would rather spend a little more money to stay more comfortably!