UpTech Media

ChatGenie.PH (Techstars `23)’s multi-agent framework employs multiple AI models to handle routine, repetitive interactions autonomously, empowering agents to focus on more complex, high-value responsibilities. Ragde Falcis, CEO and co-founder of ChatGenie, said, “At ChatGenie, we’re not just automating processes; we’re redefining the future of work in customer service.”  #partnership #customerengagement #philippines ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

The recently expanded partnership between Tencent Cloud and BeLive Technology further assists brands in addressing challenges related to manpower and resource management, offering high-standard customer service and scalable, efficient video content creation. Kenneth Siow 萧家武 regional director for Southeast Asia and general manager for Singapore and Malaysia at Tencent Cloud International, remarked, “We are pleased to boost our partnership with BeLive Technology by providing robust digital human solutions that aim to further enhance the value of their services to clients.” Kenneth Tan, CEO and co-founder of BeLive Technology, also said, “Tencent Cloud’s advanced digital human capabilities add substantial value to BeLive’s interactive video solutions. With these solutions, we can fulfil clients’ objectives more effectively and in a shorter time frame.”  #partnership #personalisation #customerexperience ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

In this partnership, Grab plans to utilise Amazon Web Services (AWS) to accelerate growth in mobility, deliveries, and financial services verticals, including the introduction of Digibanks, as well as advancing its operational efficiencies and reducing IT infrastructure costs. Suthen Thomas Paradatheth, CTO at Grab, said, “We're pleased to extend our partnership with AWS as our preferred cloud partner to continue to support us on this journey.” Jeff Johnson, managing director, ASEAN at AWS, said, "We're excited to continue collaborating with Grab as it navigates the dynamic landscape of ecommerce and superapp development, ensuring it stays at the forefront of innovation in the digital economy.”  #partnership #digitalbanking #cloudsolutions ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

With the integration, Fiuu (formerly Razer Merchant Services)’ merchants can also accept installment payments issued by participating Visa’s VIS issuers across Malaysia, Singapore, and the Philippines, providing consumers with greater flexibility and access to their preferred payment options. Sheng Guan Eng, CEO at Fiuu, said, “Collaborating with Visa allows us to empower merchants and customers alike with flexible payment options, enhancing the overall shopping experience.”  #partnership #paymentoptions #fintech ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

This strategic appointment positions Mitch Young to spearhead Zendesk's growth initiatives in the region, focusing on markets such as Australia, India, Japan, and Singapore. Speaking about his appointment, Young said, “I am excited to be here and work with our teams to support APAC businesses as they position themselves to take advantage of these growth possibilities.”  #appointment #leadership #customerexperience ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

Through its omni-channel partnership with Atome, Valiram now provides seamless payment options across selected online and offline stores in Malaysia and Singapore. Mukesh Valiram, executive director at Valiram, stated, “The integration of Atome’s embedded financing technology not only elevates the checkout process but also enables us to connect with new customer segments through flexible financing and payment options.” Andy Tan, chief commercial officer at Atome, also commented, “Combining our disciplined risk management and underwriting technology with Valiram’s portfolio of world-class luxury and lifestyle brands supports their expansion into new consumer segments and business growth.”  #partnership #paymentprocess #fintech ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

The new partnership incorporates the Virtana Corp. Platform suite with Hitachi Vantara’s EverFlex infrastructure-as-a-service portfolio, offering advanced consumption-based infrastructure solutions for workload management and hybrid cloud operations. Jeb Horton, senior vice president of global services at Hitachi Vantara, said, “Their intelligent capabilities and deep infrastructure expertise provide the insights required to enhance and automate IT infrastructure, delivering exceptional value to our clients and partners.” Paul Appleby, CEO at Virtana, further shared, “This partnership delivers a compelling solution with the expertise to optimise hybrid cloud environments and accelerate digital transformation journeys.”  #partnership #cloudinfrastructure #artificialintelligence ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

In this initiative, Infosys will assist Kardex in streamlining its ERP system in more than 30 countries and boost operational efficiency and scalability. Thomas Reist, chief financial officer at Kardex, said, "Our mission is to empower our customers to optimise their intralogistics operations, enhancing efficiency, agility, and overall success.” Jasmeet Singh, executive vice president and global head of manufacturing at Infosys, commented, "Infosys is delighted to join forces with Kardex in this journey and help them leverage cutting-edge technologies like SAP S/4HANA to optimise their supply chain, enhance operational efficiency, and drive innovation.”  #partnership #businessoperations #cloudsolutions ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

With the new solution, Thales shared that the new data would offer a centralised visibility of risks to critical data with a unique view of the strength of encryption for data across an organisation’s entire data estate. Todd Moore, vice president, data security products at Thales, said, ““Through our combined platforms, Thales has all the tools to help our customers understand their data security risks and provide a clear set of actions to mitigate these risks.” Jennifer Glenn, research director, data and information security at IDC Security and Trust Group, also shared, “Centralising data risk visibility and management offers valuable context about the data—and it’s vulnerabilities—enabling organisations to prioritise protection where it’s needed most.”  #techsolution #datariskmanagement #enterprisesecurity ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht

Central to this collaborative initiative with Pegatron is the development of Zettabyte’s Zware, an AI data centre management software that reduces power usage and increases AI computing capacity. James Shue, the CTO at Pegatron, further stated, "Our partnership with Zettabyte reflects our shared vision of building sustainable and scalable AI solutions."    #partnership #datacentremarket #datatechnology ------ -[Newsletter] To learn more about the latest news, trends and insights in the technology industry, subscribe to UpTech Media’s newsletter by filling out this form: https://lnkd.in/eKr8Se4y -Seize the moment to celebrate the achievements and resilience of women at the forefront of marketing and technology. Submit your entries for the Empowered Women Awards 2025 and showcase the power of female leadership HERE: https://bit.ly/3An2Vht