Apartments in Fukuoka Prefecture, Japan

Unprofessional Staffs managing the place are rude and unprofessional. Gave us the wrong Check-In Code that can’t even access the guest’s information for pre-check-in procedures! After entering numerous times, it came out “Data Not Found” ! Totally incompetent and inefficient when I called them, they couldn’t even figure out what’s wrong!!! Wasted my time! Do not use this place! Terrible management staffs with no customer service experience whatsoever! Also, without informing us in advance, they violated our privacy by budging into our room early in the morning! Without ringing our bell, they proceeded to unlock our door! Pretending to repair the room! How ridiculous and rude! The most unpleasant and disgustingly obnoxious management! Do not use this place. It’s horrid!

The room is quite good, with complete living facilities, including pots and pans, washing machine, refrigerator, and microwave. The only downside is that it faces the road and the balcony glass has poor sound insulation, which will affect your sleep.

First of all, I still recommend this hotel. The main reason is the location, which is about 1.7 kilometers from Hakata and 1.3 kilometers from the center of Tenjin. It's not far to walk. The second reason is that the price-performance ratio is quite high. Because I have to stay for four to five days, I searched for a long time and only this hotel met my requirements. I was dissatisfied with two points: First, I also accept the self-service style of this hotel. They will send me an email to pick up the key on the day of check-in. The problem is that since you can send it in Chinese, why can't you fully explain how to get started from a novice's perspective? You claimed that there was a front desk customer service at 3 pm, but in fact there was no such thing (I have learned this from the comments sent by other friends who stayed there, and I was surprised that since you can't do it, why do you still note that there is a customer service at the front desk at 3 o'clock?) The fact is that I got the key from the password box, but there was a glass door to enter the elevator (as shown in the picture), and there was no explanation in the email. There was a button sticker on the wall next to it, but there was no Chinese. No one would explain it in Chinese when making an Internet phone call, which was really maddening. Later, I carefully studied it and found that it might be that the keyhole under the right button could be opened by twisting the door with the room key. So if you require self-service, can you think about the settings from the user's perspective? The second thing I strongly reacted to the operator is that there are blind spots in hygiene, but the problem is that the degree of dirtiness inside and outside the air-conditioning outlet is shocking when it is opened. It is obviously a blind spot for cleaning. For a long time, no one has cleaned it, no one has regulated it, and no one has ever checked it. Because such a relatively closed room, the hygiene of such an air outlet device is so poor that it may affect the health of the residents. I strongly hope that the operator will pay attention to this and make improvements. I believe that the air-conditioning outlet in your own home will not be so dirty, so ”do not impose on others what you do not want others to do to you”, not to mention that this facility is for the public, it should not be like this!

The hotel was good overall, but I didn't receive any emails from trip.com or the hotel mentioning a password to enter the hotel beforehand, and even when we called the phone number written on the wall at the door no one responded. Fortunately, there were other guests in the hotel who opened the door for us, but when we checked in Trip.com did not provide a check in number, we couldn't do self check in at all, and we called several tablets on the phone before someone got through. We were frustrated with so many problems as we had two children in our peers. Trip.com did not provide any assistance at all during the whole process, so I will not book Rakuten Hotel through Trip.com in the future.

We are enjoying for staying here :-) The location is good, quiet and clean. It's about 15min walking distance from Hakata Station. There got a family mart in 10min walking distance. The room is very clean. There got some amenities facilities as the pictures shows. As a nutshell, I will recommend it to my friends who going to travel in Foukouka.

Convenient location. There is a parking lot downstairs. 10 minutes walk to a restaurant. The convenience store downstairs takes about 5 minutes to walk, so this is not very convenient. , yes, the room faces the road by the bridge, so it is noisy. People who need peace and quiet should tell them not to have rooms facing the road. There is this picture outside the terrace that seems to be an escape route. But I don’t know how to use it correctly

Value for money! Especially very good for Family of 4 pax to stay together. Just need to walk within 10 mins can reach 博多車站 shopping and dining centre! The room is spacious with a dining and sitting area. Clean, just a bit dusty in area near window. Washroom and bathroom is very clean and spacious. With all necessary amenities. Without staff for check in, better read clearly their email Instruction and do pre-registration, then will be no worry. Take taxi from airport there just under yen2000 and within 10 mins. Will stay here in the future.

I am thankful that I can open my suitcase. It's nice to have a TV, but there aren't many channels. And it was nice to have a washing machine so I could wash my sweaty clothes on a hot summer day and put them in my suitcase, but I stayed there multiple nights and couldn't ask for more supplies. I think I could have asked for more towels below. On the first day, my phone was turned off due to lack of battery, but it was nice to be able to check in with my passport!

The location is very good. The room is comfortable and the service is average. I will stay in Fukuoka again next time. The location is great and the room is comfy, will come again if we travel to Fukuoka next time

The apartment is pretty spacious which is good for a group of friends or family. A 7-11 is located within a minute of walk which is very convenient in terms of getting groceries or supplies if needed. Given it’s unmanned, so guests will need to be mindful of the emails sent from the hotel service team which contained the check in information, nonetheless, I found the check in and out process quite smooth. Really enjoyed the stay and had a great time with my mates.

Unprofessional Staffs managing the place are rude and unprofessional. Gave us the wrong Check-In Code that can’t even access the guest’s information for pre-check-in procedures! After entering numerous times, it came out “Data Not Found” ! Totally incompetent and inefficient when I called them, they couldn’t even figure out what’s wrong!!! Wasted my time! Do not use this place! Terrible management staffs with no customer service experience whatsoever! Also, without informing us in advance, they violated our privacy by budging into our room early in the morning! Without ringing our bell, they proceeded to unlock our door! Pretending to repair the room! How ridiculous and rude! The most unpleasant and disgustingly obnoxious management! Do not use this place. It’s horrid!

The room is quite good, with complete living facilities, including pots and pans, washing machine, refrigerator, and microwave. The only downside is that it faces the road and the balcony glass has poor sound insulation, which will affect your sleep.

First of all, I still recommend this hotel. The main reason is the location, which is about 1.7 kilometers from Hakata and 1.3 kilometers from the center of Tenjin. It's not far to walk. The second reason is that the price-performance ratio is quite high. Because I have to stay for four to five days, I searched for a long time and only this hotel met my requirements. I was dissatisfied with two points: First, I also accept the self-service style of this hotel. They will send me an email to pick up the key on the day of check-in. The problem is that since you can send it in Chinese, why can't you fully explain how to get started from a novice's perspective? You claimed that there was a front desk customer service at 3 pm, but in fact there was no such thing (I have learned this from the comments sent by other friends who stayed there, and I was surprised that since you can't do it, why do you still note that there is a customer service at the front desk at 3 o'clock?) The fact is that I got the key from the password box, but there was a glass door to enter the elevator (as shown in the picture), and there was no explanation in the email. There was a button sticker on the wall next to it, but there was no Chinese. No one would explain it in Chinese when making an Internet phone call, which was really maddening. Later, I carefully studied it and found that it might be that the keyhole under the right button could be opened by twisting the door with the room key. So if you require self-service, can you think about the settings from the user's perspective? The second thing I strongly reacted to the operator is that there are blind spots in hygiene, but the problem is that the degree of dirtiness inside and outside the air-conditioning outlet is shocking when it is opened. It is obviously a blind spot for cleaning. For a long time, no one has cleaned it, no one has regulated it, and no one has ever checked it. Because such a relatively closed room, the hygiene of such an air outlet device is so poor that it may affect the health of the residents. I strongly hope that the operator will pay attention to this and make improvements. I believe that the air-conditioning outlet in your own home will not be so dirty, so ”do not impose on others what you do not want others to do to you”, not to mention that this facility is for the public, it should not be like this!

We are enjoying for staying here :-) The location is good, quiet and clean. It's about 15min walking distance from Hakata Station. There got a family mart in 10min walking distance. The room is very clean. There got some amenities facilities as the pictures shows. As a nutshell, I will recommend it to my friends who going to travel in Foukouka.

Convenient location. There is a parking lot downstairs. 10 minutes walk to a restaurant. The convenience store downstairs takes about 5 minutes to walk, so this is not very convenient. , yes, the room faces the road by the bridge, so it is noisy. People who need peace and quiet should tell them not to have rooms facing the road. There is this picture outside the terrace that seems to be an escape route. But I don’t know how to use it correctly

Value for money! Especially very good for Family of 4 pax to stay together. Just need to walk within 10 mins can reach 博多車站 shopping and dining centre! The room is spacious with a dining and sitting area. Clean, just a bit dusty in area near window. Washroom and bathroom is very clean and spacious. With all necessary amenities. Without staff for check in, better read clearly their email Instruction and do pre-registration, then will be no worry. Take taxi from airport there just under yen2000 and within 10 mins. Will stay here in the future.

I am thankful that I can open my suitcase. It's nice to have a TV, but there aren't many channels. And it was nice to have a washing machine so I could wash my sweaty clothes on a hot summer day and put them in my suitcase, but I stayed there multiple nights and couldn't ask for more supplies. I think I could have asked for more towels below. On the first day, my phone was turned off due to lack of battery, but it was nice to be able to check in with my passport!

The location is very good. The room is comfortable and the service is average. I will stay in Fukuoka again next time. The location is great and the room is comfy, will come again if we travel to Fukuoka next time

The apartment is pretty spacious which is good for a group of friends or family. A 7-11 is located within a minute of walk which is very convenient in terms of getting groceries or supplies if needed. Given it’s unmanned, so guests will need to be mindful of the emails sent from the hotel service team which contained the check in information, nonetheless, I found the check in and out process quite smooth. Really enjoyed the stay and had a great time with my mates.

Find. Going. It was a little difficult, but the facilities. were so good and comfortable, and there were plenty of towels I wanted to stay longer. There was a Sunny Mart nearby It was good and I had a comfortable rest. Thank you.

The hotel was good overall, but I didn't receive any emails from trip.com or the hotel mentioning a password to enter the hotel beforehand, and even when we called the phone number written on the wall at the door no one responded. Fortunately, there were other guests in the hotel who opened the door for us, but when we checked in Trip.com did not provide a check in number, we couldn't do self check in at all, and we called several tablets on the phone before someone got through. We were frustrated with so many problems as we had two children in our peers. Trip.com did not provide any assistance at all during the whole process, so I will not book Rakuten Hotel through Trip.com in the future.

In conclusion, it was the best accommodation for this trip, but there were several issues. Obviously, there is a luggage storage service in the accommodation service, but when I arrived, it was operated unmanned and I couldn't get any service. It's ridiculous to start your journey with your luggage. And there was an issue in my room where the door lock didn't work, and I was able to solve this problem in an hour through a conversation with the manager. (The door wasn't closed tight, so I had to push it with strength.) The room was in the best condition and everything in the bathroom and toilet was good. There were some inconveniences, but I told the master well and said that he would fix it, so I think it will be a better hotel.

친구들과 시모노세키와 모지코를 다녀왔습니다. 이 숙소는 모지코역에서 도보로 10-15분 정도 걸리다 보니 짐이 있거나 우천시에는 찾아가기에 좀 인내심이 필요합니다. 입구에서 비번을 눌러야하는데 트립닷컴에서 받은 어떠한 번호로도 열리지 않았습니다. 운좋게 관계자분이 지나가다 보셔서 도움받아 들어갈수 있었는데 체크인에도 어려움이 발생해서 체크인을 하는 태블릿으로 화상연결하여 체크인을 할 수 있었습니다. 앞서 어려움만 이야기 하였으나 일단 방에 들어가서는 굉장히 만족하였습니다. 방도 상대적으로 다른곳보다 넓고 깔끔했으며 화장실과 샤워실이 구분되어있고 전자렌지, 인덕션이 있어 간단한 조리도 가능합니다. 참고로 인덕션은 화력이 약해 고기같은건 생각 안하시는게 좋겠습니다. TV도 크고 유튭,넷플릭스 등등도 이용 가능합니다. 숙소 근처에 ‘할로데이’ 대형마트가 있어 좋습니다. 전체적으로 앞서 입실에 어려움 빼놓고는 상당히 만족스러운 숙소였습니다.

This is not a hotel, homestay to be more exact , but it the entire block , maybe 9 room in small building that is dedicated for tourist stay purpose, so I guess semi hotel semi homestay. First of all, there is no one in the building that is going to welcome , greet or say hello to you, You be given pin to enter, self check in process and go to your room. From outside it look small, but as soon I got in my room, this is the largest room I stayed in my entire trip to to Kyushu. There is enough space for my kids to run around, so you imagine that, is even larger than most studio apartment and come with large screen tv, fridge, simple cooking, oven, and etc, almost like a resident home. At first I am still skeptical about non hotel stay in Japan, but after this I am very confident, I looking forward again my stay with Grand Base. Don't worry about the location , just within 10 minute walk away from the station, so If we can do it with luggage and 2 kids, I think most people can do it with confidence.

Hotel style one bedroom, one living room, two bathtubs, toilet and shower are separate. There is also a refrigerator, microwave, hand-made coffee. Convenient transportation, three minutes walk to Taizaifu subway station. Walk to Taizaifu Tianmangong for five minutes. There is a restaurant downstairs. The beef is fresh and delicious. The proprietress is very enthusiastic.