Galaxy Hotel Reviews

Response from Property: Dear Valued Guest,Thank you so much for your valuable feedback to us. We are pleasant to hear that our excellent service made you day and overall experience was worth for money. Delivering outstanding service to guest is our aim and goal. We look forward to serving you in the nearest future at Galaxy Macau!Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest,It was our greatest pleasure to have you here and thank you for taking time to share your valuable staying experience with us. We are happy to read that you and your family had spent a great time with us and we are looking forward to see you again soon in the nearest future!Best regards, Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you for your positive comments towards Galaxy Hotel. It is a pleasure to know that our location brings you convenience and makes your experience more perfect and memorable. Your comment encourages us to continue to do better, hoping to make every guest have a happy and memorable experience in our hotel. Thanks again and have a great day.Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest,Thanks for choosing our hotel for your visit, we are very glad to hear that you enjoy our daily gifts and advent calendar we offered, we will definitely keep up our offerings and service up to 5-stars standard level, we hope to welcome you again in the nearest future.Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest, Thank you for taking time to share your valuable feedback with us. It was our pleasure to have you staying with us at Galaxy Hotel. However, we are very sorry to hear that the smoking smell in non-smoking room, please accept our apology for this fault. For the connecting room request, please be informed that it's subjected to hotel availability. We regretted that hotel was fully occupied due to peak season. Rest assured that your valuable comment of smoking smell has already shared with our related management team for further investigation, it must be one of the improvement item in future. We appreciate your time for providing us the useful information for us as we always look at ways for improving our customer experience and hospitality and your thoughts definitely help us a lot. We hope to have another chance to serve you again in the near future. Best Regards, Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you for taking time to share your valuable feedback with us. It was our pleasure to have you here at Galaxy Hotel and we are delighted to read that overall our hotel is to your liking. However, we regret that the smoking smell at non smoking floor made your experience imperfect. Please accept our sincere apology. We attach great importance to your opinions and have immediately shared your feedback with the relevant management for immediate investigation and look on the best way to enhance the air condition in room even hotel.At the same time, we will continue to look for ways to improve our service, and do our best to prevent the same thing from happening again in the future. Thank you again for your correction and we hope to have the opportunity to serve you again in the near future. Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member Jason provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you very much for choosing Galaxy Hotel. It is an honor to have you stay in our hotel and you are satisfied and pleasantly surprised by the hotel's birthday arrangements and amenities. We will continue to keep our service up and strive to create unforgettable memories for each guest on their special day. Happy birthday to your mother again! Looking forward to your next visit to Macau and continue to choose to stay at Galaxy Hotel!Sincerely,Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you for taking time to share your valuable feedback with us. It was our pleasure to have you here at Galaxy Hotel and we are delighted to read that overall our hotel is to your liking. However, we regret that the smoking smell at non smoking floor made your experience imperfect. Please accept our sincere apology. We attach great importance to your opinions and have immediately shared your feedback with the relevant management for immediate investigation and look on the best way to enhance the air condition in room even hotel. At the same time, we will continue to look for ways to improve our service, and do our best to prevent the same thing from happening again in the future. Thank you again for your correction and we hope to have the opportunity to serve you again in the nearest future. Best Regards, Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest,Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment, location and Grand Resort Deck made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again, and have a wonderful day.Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our facility. Your review made our day! We hope to see you again in the nearest future. Best Regards,Galaxy Hotel

Response from Property: Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our facility. Your review made our day! We hope to see you again in the nearest future. Best Regards,Galaxy Hotel